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Windows 7: Video cuts out, never resumes. Help, if possible.

26 Jan 2012   #1

Windows 7 Home Premium 64bit
 
 
Video cuts out, never resumes. Help, if possible.

I have windows 7 64 bit, OEM, original. System is only 9 months old. Problems only started recently, has made playing any game for longer than 45 minutes virtually impossible. Drivers are up to date as of this post.


My System SpecsSystem Spec
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26 Jan 2012   #2

Windows 7 Home Premium 64bit
 
 

This is the only place that I could find posts for anything close to the problems I am experiencing, so that is why it is in the BSOD thread.
My System SpecsSystem Spec
26 Jan 2012   #3

Windows 7 Home Premium 64 Bit
 
 

One problem you have is repeated problems due to Bonjour, an Apple service. Run through the steps in Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 to remove and re-install all Apple software.

Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors. Post back if it continues to show errors after the third run or if the first run comes back with no integrity violations.

Have you at any time used an "optimization" program to clean the registry? These programs can cause problems such as what you are experiencing and are not recommended.
My System SpecsSystem Spec
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28 Jan 2012   #4

Windows 7 Home Premium 64bit
 
 
Still persisting

I did what was asked, I have not used an optimization program, and the problem is still happening. The SFC /SCANNOW said that nothing was wrong either.
My System SpecsSystem Spec
28 Jan 2012   #5

Windows 7 Home Premium 64 Bit
 
 

This could be graphics card related since you said it was related to gaming. Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the latest drivers for your display card(s)
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Expand Display adapters
  7. Do the following for each adapter (in case you have multiple display cards)
    • Right click the adapter
    • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  8. Restart your computer after uninstalling drivers for all display cards
  9. Install the latest driver for the display cards once Windows starts

Alternatively:
  1. Login as an adminstrative user
  2. Download the latest drivers for your display card(s)
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Expand Display adapters
  8. Do the following for each adapter (in case you have multiple display cards)
    • Right click the adapter
    • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  9. Restart your computer after uninstalling drivers for all display cards
  10. Install the latest driver for the display cards once Windows starts

Also, although you are not getting the TDR crash, the steps in the first three posts of STOP 0x116: VIDEO_TDR_ERROR troubleshooting are very good troubleshooting steps for graphics card related errors. usasma is one of the best we have on here with hardware issues, so follow the steps closely.



Any luck with the steps to troubleshoot the graphics card?
My System SpecsSystem Spec
18 Feb 2012   #6

Windows 7 Home Premium 64bit
 
 

It seems to have worked for now. Hasn't happened in the last 2 weeks. Hoping it's fixed for good.
My System SpecsSystem Spec
18 Feb 2012   #7

Windows 7 Home Premium 64 Bit
 
 

That is good news. Best of luck!
My System SpecsSystem Spec
Reply

 Video cuts out, never resumes. Help, if possible.




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