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Windows 7: Itunes error leading to brief BSOD


27 Jan 2012   #11
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Looking forward to hearing back.

My System SpecsSystem Spec
.

01 Feb 2012   #12

Windows 7 Home Premium 64 bit
 
 

Hi JMH,

got a full BSD today upon staup - rebooted with no probs. As per your advice I've attached the minidump file. Much appreciated if you can take a look.
My System SpecsSystem Spec
02 Feb 2012   #13
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

These crashes were caused by memory corruption (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.
If you are overclocking anything reset to default before running these tests.
In other words STOP!!!


1-Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Using Driver Verifier to identify issues with Windows drivers for advanced users

My System SpecsSystem Spec
.


02 Feb 2012   #14

Windows 7 Home Premium 64 bit
 
 

cheers JMH,

I ran the Memtest a month or so ago and it was all clear. Out of interest I downloaded whocrashed and the reports it gave may make some sense to you:

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Wed 01/02/2012 17:21:23 GMT your computer crashed
crash dump file: C:\Windows\Minidump\020112-20248-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF80002EDD3A4, 0x1, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Fri 27/01/2012 08:20:53 GMT your computer crashed
crash dump file: C:\Windows\Minidump\012712-24632-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x109 (0xA3A039D8957A28BC, 0xB3B7465EE7F6F822, 0xFFFFF80002E625FC, 0x1)
Error: CRITICAL_STRUCTURE_CORRUPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the kernel has detected critical kernel code or data corruption.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Fri 27/01/2012 08:20:53 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x109 (0xA3A039D8957A28BC, 0xB3B7465EE7F6F822, 0xFFFFF80002E625FC, 0x1)
Error: CRITICAL_STRUCTURE_CORRUPTION
Bug check description: This indicates that the kernel has detected critical kernel code or data corruption.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sat 14/01/2012 08:36:43 GMT your computer crashed
crash dump file: C:\Windows\Minidump\011412-23977-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x445E7F)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF80003262E7F, 0xFFFFF88003169238, 0xFFFFF88003168A90)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 08/01/2012 09:34:16 GMT your computer crashed
crash dump file: C:\Windows\Minidump\010812-17784-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0xA (0x3095F40, 0x2, 0x1, 0xFFFFF80002ED6C1F)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Fri 06/01/2012 07:06:31 GMT your computer crashed
crash dump file: C:\Windows\Minidump\010612-22698-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0xA (0x557805C, 0x2, 0x0, 0xFFFFF80002E108E8)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


As for the other idea - great call. Going to have to do it when I have 5 mins though.
My System SpecsSystem Spec
02 Feb 2012   #15
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

"WhoCrashed" we don't use.

Advice stands as per my Post 13.
Up to you to follow it....or not.
My System SpecsSystem Spec
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 Itunes error leading to brief BSOD




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