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Windows 7: Itunes error leading to brief BSOD


27 Jan 2012   #1

Windows 7 Home Premium 64 bit
 
 
Itunes error leading to brief BSOD

Hi all,

Windows Startup repair occasionally pops up on startup though it can never find what the problem was. Interestingly its occurence dimininished rapidly when I replaced MSE with Avast.

Anyway - loaded up as normal and then got a pop up concerning Itunes. The pop up said "Itunes not installed correctly. Please Re-install. Error 7 (Win error 193).

The screen then flashed up with lines down it (very quickly) then onto a blue screen with various data. Windows then reloaded and everything was fine.

The latter part has happened once or twice before a while ago. I had Windows reinstalled less than a year ago. I have replaced my grpahics card in the summer.

I'm just concerned that one day the pc won't work. I'm unemployed as use the PC daily to search and apply for jobs...so it would be sod's law if this went down.

Any ideas or advice?


My System SpecsSystem Spec
.

27 Jan 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

scamander,

IF you have been getting BSOD'S...

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
27 Jan 2012   #3

Windows 7 Home Premium 64 bit
 
 

JMH,

cheers - you should find the requested info attached. Hope it's done ok!
My System SpecsSystem Spec
.


27 Jan 2012   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

* Avast can be a contributing cause of BSOD'S .
Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST.

http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows



* Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!
My System SpecsSystem Spec
27 Jan 2012   #5

Windows 7 Home Premium 64 bit
 
 

Hi JMH,

I scan with Malware regularly and did one yesterday and it was all good. As for swtiching back to MSE, I was getting Windows Startup Repair reaularly (2/3 times a week). Since I replaced I've experienced a massive drop in Startup occurences.

I'll go back to using it though - how do you want me to text it exactly??
My System SpecsSystem Spec
27 Jan 2012   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Malwarebytes scan? { or another "breed"}

It would be most unlikely if MSE created the type of problems you describe above...

Advice stands. Up to you to take it or not.
My System SpecsSystem Spec
27 Jan 2012   #7

Windows 7 Home Premium 64 bit
 
 

JMH,

OK - I'll go back to MSE. I've enabled the minidumps as directed, if I get any more issues I assume I can just repost them on here. I take it there wasn't anything that nasty on them??
My System SpecsSystem Spec
27 Jan 2012   #8

Windows 7 Home Premium 64 bit
 
 

oh - and it is Malwarebytes I use! Apols for the mis-type.
My System SpecsSystem Spec
27 Jan 2012   #9
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Unfortunately there was nothing definitive.
If you get another DMP upload it here again.
My System SpecsSystem Spec
27 Jan 2012   #10

Windows 7 Home Premium 64 bit
 
 

cheers JMH!
My System SpecsSystem Spec
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 Itunes error leading to brief BSOD




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