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Windows 7: BSOD after clean install and windows updates error 0x0000003B

28 Jan 2012   #1

windows 7 home premiumx64
 
 
BSOD after clean install and windows updates error 0x0000003B

Got a BSOD after a clean install of windows 7 and installed some windows updates.
The Norton Anti virus was also uninstallled

Windows 7 Home premium on HP 630 bought in June 2011. 4GB memory, 2.13 Hz , 284 GB, 64bit


My System SpecsSystem Spec
.

29 Jan 2012   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by chakri99 View Post
Got a BSOD after a clean install of windows 7 and installed some windows updates.
The Norton Anti virus was also uninstallled

Windows 7 Home premium on HP 630 bought in June 2011. 4GB memory, 2.13 Hz , 284 GB, 64bit

It is much easier to find patterns, etc, when there are more than one crash. We prefer you wait until you have at least two so that if one is corrupt the other probably wont be.


With that said your single crash appears to be caused by a memory exception (probably a driver). Please run these two test to verify your ram and find which driver is at fault.



If you are overclocking anything reset to default before running these tests.
In other words STOP!!!


1-Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



2-Driver verifier

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
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 BSOD after clean install and windows updates error 0x0000003B




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