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Windows 7: Unexpected shutdown - Not sure the cause

29 Jan 2012   #1
ppfollyout

Windows 7 Home Premium 64bit
 
 
Unexpected shutdown - Not sure the cause

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
012912-39296-01.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: d1
BCP1: 0000000000000044
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880068D68C1
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0xD1_athrx+5c8c1
Server information: 15a51d0e-e599-41cb-b5e9-8ce019cfb721


My System SpecsSystem Spec
.
29 Jan 2012   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hello ppfollyout and welcome to Seven Forums. Sorry to hear you're having issues with your Vaio. Some experts will be along in just a while but in the meantime a few questions.
Do you remember what you were doing just before the BSOD?
Have you installed any new programs recently?
Have you been able to restart your computer since the shut down and if so, are you having any issues now?
What security program are you using?
My System SpecsSystem Spec
29 Jan 2012   #3
usasma
Microsoft MVP

 
 

Please provide this information: http://www.sevenforums.com/crashes-d...tructions.html

While waiting for a reply, please run Driver Verifier according to these directions: Driver Verifier Settings
My System SpecsSystem Spec
.

29 Jan 2012   #4
ppfollyout

Windows 7 Home Premium 64bit
 
 

@marsmimar
Before the BSOD I was running one torrent.
The most recent installed program was one game and the latest Norton Internet Security.
I have been able to restart and am currently not having any issues at the moment. Earlier in the day I had been using an emulator on boosted mode, using more of the memory for a sustained amount of time.
And the security program I am using is Norton Internet Security 2012.
My System SpecsSystem Spec
29 Jan 2012   #5
ppfollyout

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by usasma View Post
Please provide this information: http://www.sevenforums.com/crashes-d...tructions.html

While waiting for a reply, please run Driver Verifier according to these directions: Driver Verifier Settings
And as for System Spec beyond the initial post, the laptop had the original installation but I had a virus removed off it. The repairman did a clean install of the OS. The hardware is about 2 years old.
My System SpecsSystem Spec
29 Jan 2012   #6
marsmimar

Microsoft Community Contributor Award Recipient

 
 

NIS is a good antimalware product. But no product is 100% effective 100% of the time. If there was such a thing we'd all be using it. There's a free product called Malwarebytes that has a solid reputation of finding things other antimalware products miss. I'd suggest running a full scan after updating the database. The scan could take over an hour depending on the size of the hard drive and how much is on it. This link compares the free to the pro with a download button for the free.

Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer
My System SpecsSystem Spec
29 Jan 2012   #7
ppfollyout

Windows 7 Home Premium 64bit
 
 

Got it. Running the scan now
My System SpecsSystem Spec
30 Jan 2012   #8
usasma
Microsoft MVP

 
 

Your Ricoh Memory card controller isn't installed. Please visit the PC Manufacturer's website and download/install the driver package for it.

Only 63 updates installed after SP1 - most systems have 70 or more. Please visit Windows Update and get all available updates.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on Win7 systems due to the sptd.sys driver.
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

Memory dumps blame athrx.sys - a driver for your Atheros AR9285 Wireless Network Adapter
Please:
- download a fresh copy of the driver software
- uninstall the current driver software from your system
- install the freshly downloaded copy of the driver software
- monitor for further BSOD's

Acronis True Image files date from 2007. Please either update the program, or uninstall it while we're testing.

The Sony Firmware Extension Parser driver that was released in 2007 (which is on your system) is known to cause BSOD's. Please visit the Sony support website and download/install the latest version of that driver.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs:
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please either update the older drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers.
Code:

amdxata.sys             Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SYMDS64.SYS             Mon May 16 18:15:03 2011 (4DD1A1E7)
SYMEFA64.SYS            Thu Jul 21 20:22:02 2011 (4E28C2AA)
tifsfilt.sys            Wed Aug 29 08:37:29 2007 (46D56889)
tdrpman.sys             Mon Nov 12 08:36:33 2007 (473856E1)
timntr.sys              Wed Aug 29 08:38:23 2007 (46D568BF)
snapman.sys             Thu Nov 22 03:19:33 2007 (47453B95)
dtsoftbus01.sys         Fri Jan 13 08:45:46 2012 (4F10358A)
ccSetx64.sys            Mon Aug 08 17:47:34 2011 (4E405976)
Ironx64.SYS             Fri Jul 22 21:24:42 2011 (4E2A22DA)
SYMNETS.SYS             Wed Jul 20 22:24:22 2011 (4E278DD6)
SYMEVENT64x86.SYS       Wed May 04 23:16:30 2011 (4DC2168E)
SRTSPX64.SYS            Tue Aug 02 16:30:01 2011 (4E385E49)
IDSvia64.sys            Tue Nov 22 15:23:23 2011 (4ECC04BB)
eeCtrl64.sys            Fri Oct 21 21:18:28 2011 (4EA219E4)
EraserUtilRebootDrv.sys Fri Oct 21 21:18:29 2011 (4EA219E5)
yk62x64.sys             Mon Feb 23 10:02:27 2009 (49A2BA83)
BHDrvx64.sys            Wed Nov 23 14:32:10 2011 (4ECD4A3A)
GEARAspiWDM.sys         Mon May 18 08:17:04 2009 (4A1151C0)
athrx.sys               Thu Oct 08 22:40:55 2009 (4ACEA2B7)
SFEP.sys                Fri Aug 03 01:35:53 2007 (46B2BEB9)
igdkmd64.sys            Wed May 06 14:22:19 2009 (4A01D55B)
SRTSP64.SYS             Tue Aug 02 16:29:54 2011 (4E385E42)
ENG64.SYS               Fri Jul 29 09:17:51 2011 (4E32B2FF)
EX64.SYS                Fri Jul 29 09:15:11 2011 (4E32B25F)
avgrkx64.sys            Tue Sep 13 00:02:34 2011 (4E6ED5DA)
AVGIDSEH.Sys            Sun Jul 10 18:36:50 2011 (4E1A2982)
AVGIDSFilter.Sys        Sun Jul 10 18:37:05 2011 (4E1A2991)
AVGIDSDriver.Sys        Sun Jul 10 18:36:37 2011 (4E1A2975)
avgtdia.sys             Sun Jul 10 18:46:53 2011 (4E1A2BDD)
EraserUtilDrvI13.sys    Fri Oct 21 21:18:29 2011 (4EA219E5)
avgmfx64.sys            Sun Aug 07 23:41:46 2011 (4E3F5AFA)
avgldx64.sys            Thu Oct 06 23:55:41 2011 (4E8E783D)
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=tifsfilt.sys
http://www.carrona.org/drivers/driver.php?id=tdrpman.sys
http://www.carrona.org/drivers/driver.php?id=timntr.sys
http://www.carrona.org/drivers/driver.php?id=snapman.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=yk62x64.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=SFEP.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=AVGIDSEH.Sys
http://www.carrona.org/drivers/driver.php?id=AVGIDSFilter.Sys
http://www.carrona.org/drivers/driver.php?id=AVGIDSDriver.Sys
http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilDrvI13.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\012912-32229-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan 29 04:34:08.821 2012 (UTC - 5:00)
System Uptime: 0 days 0:29:57.584
BugCheck D1, {44, 2, 0, fffff8800707e8c1}
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+5c8c1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_athrx+5c8c1
Bugcheck code 000000D1
Arguments 00000000`00000044 00000000`00000002 00000000`00000000 fffff880`0707e8c1
BiosVersion = R2010Y4
BiosReleaseDate = 11/13/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T6600  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2192
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\012912-39296-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan 29 04:03:26.927 2012 (UTC - 5:00)
System Uptime: 0 days 15:31:55.690
BugCheck D1, {44, 2, 0, fffff880068d68c1}
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+5c8c1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_athrx+5c8c1
Bugcheck code 000000D1
Arguments 00000000`00000044 00000000`00000002 00000000`00000000 fffff880`068d68c1
BiosVersion = R2010Y4
BiosReleaseDate = 11/13/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T6600  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2192
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\012512-49545-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 26 02:15:43.021 2012 (UTC - 5:00)
System Uptime: 0 days 9:53:28.785
BugCheck D1, {44, 2, 0, fffff88006e8b8c1}
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+5c8c1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_athrx+5c8c1
Bugcheck code 000000D1
Arguments 00000000`00000044 00000000`00000002 00000000`00000000 fffff880`06e8b8c1
BiosVersion = R2010Y4
BiosReleaseDate = 11/13/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     T6600  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2192
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
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 Unexpected shutdown - Not sure the cause




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