Windows 7 BSOD on start-up, STOP code but no reason


  1. Posts : 1
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    Windows 7 BSOD on start-up, STOP code but no reason


    Hello! My laptop has been crashing rather frequently, and is starting to be a pain.

    Microsoft Windows 7 Home Premium 64-bit, original installed OS on system, OEM. Bought in 2009. I have not re-installed the OS.

    The BlueScreen that comes up has no line of data at the top on bold print! It has the STOP code at the bottom, but the screen only stays up long enough for it to quickly make a dmp file before it automatically reboots. Therefore, no idea what it's trying to tell me! Once it restarts successfully, the little window pops up with the BCCodes etc., and links to the Minidump folder.

    Oldest saved Info (after the first time, when I was clueless and closed the window):

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: 0000000000000000
    BCP3: FFFFF880039B2A28
    BCP4: FFFFF880039B2280
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1


    Newest saved Info:

    Problem Signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF80003188A9A
    BCP3: 0000000000000001
    BCP4: 0000000000000018
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1


    Checks in the Event Viewer reported consecutively:

    Information 1/29/2012 9:44:20 AM Microsoft-Windows-FilterManager 6 None File System Filter 'SymEFA' (6.0, ‎2011‎-‎02‎-‎16T14:05:29.000000000Z) has successfully loaded and registered with Filter Manager.

    Error 1/29/2012 9:44:55 AM Microsoft-Windows-WER-SystemErrorReporting 1001 None The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff80003188a9a, 0x0000000000000001, 0x0000000000000018). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 012912-32775-01.

    Information 1/29/2012 9:44:33 AM Microsoft-Windows-FilterManager 6 None File System Filter 'eeCtrl' (6.1, ‎2011‎-‎10‎-‎21T20:18:28.000000000Z) has successfully loaded and registered with Filter Manager.

    Critical 1/29/2012 9:44:33 AM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.



    Attaching perfmon HTML, Windows_NT6_BSOD_jcgriff2 and last five dmp files all together in zip.

    Thank you!
    ~Guen
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    Update the following drivers. The drivers may already be the latest, so if you cannot find an update, do not worry too much about it. You may want to install the drivers in compatibility mode for Vista if the newest are still prior to July 13, 2009. Drivers - Install Vista Drivers on Windows 7 may be a useful resource.
    Code:
    iirsp			fffff880`014a2000	fffff880`014b3000	Tue Dec 13 14:47:54 2005 (439f418a)	00019fb9		iirsp.sys
    nfrd960			fffff880`016f0000	fffff880`01700000	Tue Jun 06 15:11:48 2006 (4485ef94)	0000ffcb		nfrd960.sys
    mdmxsdk			fffff880`03272000	fffff880`03276280	Mon Jun 19 15:27:26 2006 (449716be)	00010210		mdmxsdk.sys
    wacommousefilter	fffff880`05df4000	fffff880`05dfc000	Fri Feb 16 11:12:17 2007 (45d5f401)	00005ace		wacommousefilter.sys
    adpu320			fffff880`01536000	fffff880`01565000	Tue Feb 27 17:04:15 2007 (45e4c6ff)	0003588d		adpu320.sys
    adpahci			fffff880`014e0000	fffff880`01536000	Tue May 01 11:30:09 2007 (46377921)	00058e0f		adpahci.sys
    arc			fffff880`015d5000	fffff880`015ee000	Thu May 24 15:27:55 2007 (4656035b)	00017fb4		arc.sys
    PxHlpa64		fffff880`01bad000	fffff880`01bb8d00	Wed Mar 12 19:58:17 2008 (47d88a39)	0001d5ea		PxHlpa64.sys
    SiSRaid2		fffff880`019a4000	fffff880`019b2000	Wed Sep 24 12:28:20 2008 (48da86c4)	00011d5d		SiSRaid2.sys
    sisraid4		fffff880`019b2000	fffff880`019ca000	Wed Oct 01 15:56:04 2008 (48e3f1f4)	0001ec6b		sisraid4.sys
    adp94xx			fffff880`01056000	fffff880`010d1000	Fri Dec 05 16:54:42 2008 (4939bf42)	0007c740		adp94xx.sys
    lsi_fc			fffff880`014b3000	fffff880`014d2000	Tue Dec 09 15:46:09 2008 (493ef531)	0001dc09		lsi_fc.sys
    arcsas			fffff880`01400000	fffff880`0141b000	Wed Jan 14 12:27:37 2009 (496e3ca9)	0001f176		arcsas.sys
    ql2300			fffff880`01800000	fffff880`019a4000	Thu Jan 22 16:05:06 2009 (4978fba2)	0017acdb		ql2300.sys
    vsmraid			fffff880`019d4000	fffff880`019fe000	Fri Jan 30 18:18:57 2009 (4983a701)	00028def		vsmraid.sys
    elxstor			fffff880`0141b000	fffff880`014a2000	Tue Feb 03 15:52:11 2009 (4988ca9b)	0008214f		elxstor.sys
    CAX_CNXT		fffff880`06eb9000	fffff880`06f84000	Fri Feb 13 14:19:32 2009 (4995e3e4)	000b6489		CAX_CNXT.sys
    CAXHWAZL		fffff880`04f33000	fffff880`04f85000	Fri Feb 13 14:20:54 2009 (4995e436)	0004f091		CAXHWAZL.sys
    CAX_DPV			fffff880`06a30000	fffff880`06ba4000	Fri Feb 13 14:24:50 2009 (4995e522)	00176feb		CAX_DPV.sys
    stexstor		fffff880`019ca000	fffff880`019d4000	Tue Feb 17 16:03:36 2009 (499b4248)	0000b026		stexstor.sys
    amdsbs			fffff880`01583000	fffff880`015ca000	Fri Mar 20 12:36:03 2009 (49c3e213)	0003938a		amdsbs.sys
    lsi_scsi		fffff880`011d9000	fffff880`011f8000	Thu Apr 16 16:13:50 2009 (49e7ad9e)	0002a7b5		lsi_scsi.sys
    HpqKbFiltr		fffff880`068cf000	fffff880`068db000	Wed Apr 29 07:48:30 2009 (49f85aae)	00006ec8		HpqKbFiltr.sys
    XAudio64		fffff880`043de000	fffff880`043e6000	Wed Apr 29 12:21:07 2009 (49f89a93)	00002a9e		XAudio64.sys
    GEARAspiWDM		fffff880`06949000	fffff880`06956000	Mon May 18 06:17:04 2009 (4a1151c0)	000159b4		GEARAspiWDM.sys
    lsi_sas			fffff880`013d5000	fffff880`013f2000	Mon May 18 18:20:23 2009 (4a11fb47)	000230a6		lsi_sas.sys
    lsi_sas2		fffff880`0126e000	fffff880`01281000	Mon May 18 18:31:48 2009 (4a11fdf4)	0002002e		lsi_sas2.sys
    megasas			fffff880`014d2000	fffff880`014de000	Mon May 18 19:09:46 2009 (4a1206da)	000169a1		megasas.sys
    ql40xx			fffff880`0172b000	fffff880`0178a000	Mon May 18 19:18:11 2009 (4a1208d3)	00029201		ql40xx.sys
    MegaSR			fffff880`0164c000	fffff880`016f0000	Mon May 18 19:25:54 2009 (4a120aa2)	00052e51		MegaSR.sys
    Rt64win7		fffff880`049a6000	fffff880`049df000	Fri May 22 08:52:30 2009 (4a16bc2e)	00041606		Rt64win7.sys
    SynTP			fffff880`068ea000	fffff880`06933000	Thu Jun 18 20:33:58 2009 (4a3af916)	00043212		SynTP.sys
    IntcHdmi		fffff880`06f93000	fffff880`06fba000	Fri Jul 10 07:45:10 2009 (4a5745e6)	00027f0e		IntcHdmi.sys
    You may use the following sites as references for finding drivers. We recommend finding the manufacturer of the driver and downloading drivers directly from the manufacturer or software developer. If you have trouble finding a driver or driver manufacturer, let us know and we will do our best to assist you. If you need help, please provide the device name, manufacturer, and the driver .sys file that you are looking for.
    1. Driver Reference is a good site to find the driver .sys files, their descriptions, and the site most likely to contain an update.
    2. Driver Search Methods provides driver manufacturers and links to their homepages.

    There are a few methods for updating drivers.
    1. Installing and updating drivers in 7
    2. Driver Install - Add Hardware Wizard
    3. Driver Install - Device Manager


    To fully re-install a driver, use the following steps.
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Find the device you are trying to uninstall by expanding the appropriate set of devices
    6. Right click the device
    7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    8. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    9. Restart your computer
    10. Install the latest driver for the device once Windows starts.


    Alternatively:
    1. Login as an adminstrative user.
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Find the device you are trying to uninstall by expanding the appropriate set of devices
    7. Right click the device
    8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    10. Restart your computer
    11. Install the latest driver for the device once Windows starts.
      My Computer


 

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