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Windows 7: Repeated shutdowns with Kernal Power Event ID 41

31 Jan 2012   #11
dbvogt

Windows 7 Starter & Windows 7 Ultimate
 
 

Got the image, thanks. This system can be crashed at will just by rapidly zooming out from a Google Earth image. That never happened before. The 1:35 PM crash a few minutes ago added to a HWINFO created CSV file. The only thing I can think of is the power supply is failing and that causes the video card to overheat. If that's the case, I wonder if replacements are available.

How do people capture the blue screen with text on it, it flashes so quickly on screen then the system reboots?


My System SpecsSystem Spec
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31 Jan 2012   #12
writhziden

Windows 7 Home Premium 64 Bit
 
 

Nothing obvious in the values. See if you can get the GPU temperatures using the GPU-Z Video card GPU Information Utility.
My System SpecsSystem Spec
31 Jan 2012   #13
dbvogt

Windows 7 Starter & Windows 7 Ultimate
 
 

Nothing about temperatures. The ATI is probably pretty old technology. I really need to get a better card at least as good, preferably better than the Nvidia Quadro 290.
Temperature from a mercury laboratory thermometer shows the base plate of the fins to be 140 degrees (F). The RAR file has a log and two screen captures from the program.
My System SpecsSystem Spec
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31 Jan 2012   #14
writhziden

Windows 7 Home Premium 64 Bit
 
 

Sorry you are having to go through all these steps. I am just hesitant to tell you to go out and replace the PSU when the graphics card may be at fault or an underlying driver may be causing conflicts.. 60 Celsius is a reasonable temperature for a graphics card, if that is the temperature of the card itself (which it probably is, +/- 5 Celsius). I would say temperature is not the culprit in this instance. Still not sure if it is the card or PSU or an underlying driver causing the crashes. Let's test for underlying drivers.

An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
a. Backup your system and user files
b. Create a system restore point
c. If you do not have a Windows 7 DVD, Create a system repair disc
d. Run Driver Verifier

If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

Thanks to zigzag3143 for contributing to the Verifier steps.
If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
My System SpecsSystem Spec
31 Jan 2012   #15
dbvogt

Windows 7 Starter & Windows 7 Ultimate
 
 

Sorry you have to go through all these steps too! I'm logged in on a laptop as the PC is cycling through BSODs. It probably should be shut down and smaller sets of MS drivers selected. This will take several days to sort out as it has yet to boot with all MS drivers selected. Again, thank you for your help.
My System SpecsSystem Spec
31 Jan 2012   #16
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by dbvogt View Post
Sorry you have to go through all these steps too! I'm logged in on a laptop as the PC is cycling through BSODs. It probably should be shut down and smaller sets of MS drivers selected. This will take several days to sort out as it has yet to boot with all MS drivers selected. Again, thank you for your help.
The instructions for Verifier are to select all non-Microsoft drivers. Did you select Microsoft drivers, too?
My System SpecsSystem Spec
31 Jan 2012   #17
dbvogt

Windows 7 Starter & Windows 7 Ultimate
 
 

Yes, missed that little word "not" - too much going on. I selected non-MS drivers and got the BSOD anyway. Startup Repair started but is unable to repair the system. When I get the BSOD, how do I know which driver has the problem? Seems like it has to be done one at a time.
My System SpecsSystem Spec
31 Jan 2012   #18
writhziden

Windows 7 Home Premium 64 Bit
 
 

The .dmp file will tell which driver it is if it was able to be written. If you repost your crash logs, we'll take a look and let you know if anything is new.
My System SpecsSystem Spec
02 Feb 2012   #19
dbvogt

Windows 7 Starter & Windows 7 Ultimate
 
 

Update:
The ATI Radeon driver atikmdag.sys is listed by Bluescreenview as the cause of every crash. It's the latest driver according to ATI but ATI does not provide support for the ATI Radeon X300/550 card under Windows 7. The latest driver is for Vista.

I'm going to go out on a limb and say the Nvidia card failed for some unknown reason and the local repair shop that replaced it with an ATI one used an obsolete card. I'm also marking this as solved. I'm impressed with the feedback I got and thank you very much.
My System SpecsSystem Spec
02 Feb 2012   #20
writhziden

Windows 7 Home Premium 64 Bit
 
 

There are methods to Install Vista Drivers on Windows 7 that may work. Have you tried doing so using the steps in that tutorial?
My System SpecsSystem Spec
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 Repeated shutdowns with Kernal Power Event ID 41




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