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Windows 7: BSOD Unknown cause (Kernel Power)

30 Jan 2012   #1
cho

Windows 7 Home Premium x64
 
 
BSOD Unknown cause (Kernel Power)

Windows 7 x64, OEM Version.
System is about 5-6 weeks old.


My System SpecsSystem Spec
.
31 Jan 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

These are the cause of the problems

1. smtxhci.sys XHCI Host Controller Driver from ASMedia Technology Inc
Reintall to the newest.

2. Now surprise, surprise!
You appear to be running both AVG & Symantec.
Never a good idea!
More is NOT best.
Use only 1 at a time.

> AVG can be a contributing cause of BSOD'S .
Please remove and replace with Microsoft Security Essentials
AT LEAST TO TEST

Download tools and utilities | AVG Worldwide

> Symantec is a frequent cause of BSOD's.
I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST

http://us.norton.com/support/kb/web_...080710133834EN

> Microsoft Security Essentials

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
31 Jan 2012   #3
cho

Windows 7 Home Premium x64
 
 

Thanks buddy, how can i remove Symantec ? I have tried previously but it seems to never leave.
Also, where can I find the Host Controller Driver?
My System SpecsSystem Spec
.

31 Jan 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by cho View Post
Thanks buddy, how can i remove Symantec ? I have tried previously but it seems to never leave.
Also, where can I find the Host Controller Driver?

ASMedia Technology Inc. ????



BTW JMH=Jan
My System SpecsSystem Spec
31 Jan 2012   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by cho View Post
Thanks buddy, how can i remove Symantec ? I have tried previously but it seems to never leave.
By which method did you try to uninstall Norton?

Link as supplied in my Post 2.

https://www-secure.symantec.com/nort...edirect_pubweb
My System SpecsSystem Spec
31 Jan 2012   #6
cho

Windows 7 Home Premium x64
 
 

Its all good guys, sorted.
My System SpecsSystem Spec
31 Jan 2012   #7
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Glad to hear that too.
My System SpecsSystem Spec
Reply

 BSOD Unknown cause (Kernel Power)




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