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Windows 7: Win 7 crashes and reboots while sleeping


31 Jan 2012   #1

Windows 7 Home Premium 64bit
 
 
Win 7 crashes and reboots while sleeping

I have an Asus Eee Laptop PC with Windows 7 Home Premium 64bit which very often crashes and reboots while it is sleeping (lid closed), but never while running. When I open the lid again the system is back in windows and is showing the sort of "auto search" for solutions but it never finds any.

Any ideas?

My System SpecsSystem Spec
.

31 Jan 2012   #2

Windows 7 Home Premium 64 Bit
 
 

The system is probably crashing while going back into sleep mode or while waking due to a program's wake timer. Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with application, system, and crash logs so we may sort it out.
My System SpecsSystem Spec
31 Jan 2012   #3

Windows 7 Home Premium 64bit
 
 

Ofc, here it is.

It is the original OS system, never reinstalled (OEM)
My System SpecsSystem Spec
.


31 Jan 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\BSODDmpFiles\Noddan\Windows_NT6_BSOD_jcgriff2\012812-39296-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03249000 PsLoadedModuleList = 0xfffff800`0348e670
Debug session time: Sat Jan 28 14:02:24.223 2012 (GMT-7)
System Uptime: 0 days 8:27:13.517
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8003caa040, fffff80000b9c510}

Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+7a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8003caa040, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c510

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa8003caa040

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800032caf32 to fffff800032c84da

STACK_TEXT:  
fffff880`031e8580 fffff800`032caf32 : fffffa80`03caa040 fffffa80`03caa040 00000000`00000000 00000000`0000000c : nt!KiSwapContext+0x7a
fffff880`031e86c0 fffff800`032ca44a : fffff8a0`000018e0 00000000`000020c0 fffff8a0`00000000 00000000`00000200 : nt!KiCommitThreadWait+0x1d2
fffff880`031e8750 fffff800`03530214 : fffffa80`00000003 fffff880`031e8a68 00000000`00000001 fffffa80`00000000 : nt!KeWaitForMultipleObjects+0x272
fffff880`031e8a10 fffff800`03664949 : 00000000`00000000 fffffa80`04bd3010 fffff8a0`08c96e60 00000000`00000000 : nt!PnpNotifyUserMode+0x158
fffff880`031e8a90 fffff800`0373f951 : 00000000`00000000 00000000`00000000 fffff8a0`08c96e60 00000000`00000000 : nt!PnpNotifyUserModeDeviceRemoval+0x49
fffff880`031e8ae0 fffff800`0374008c : fffff880`031e8cb8 00000000`00000000 fffff8a0`076d1100 fffffa80`00000000 : nt!PnpProcessQueryRemoveAndEject+0xb51
fffff880`031e8c20 fffff800`0362934e : 00000000`00000000 fffffa80`04cf69e0 fffff8a0`08c96e60 00000000`00000001 : nt!PnpProcessTargetDeviceEvent+0x4c
fffff880`031e8c50 fffff800`032d0001 : fffff800`0352f998 fffff8a0`08c96e60 fffff800`034662b8 fffffa80`03caa040 : nt! ?? ::NNGAKEGL::`string'+0x5b3cb
fffff880`031e8cb0 fffff800`03560fee : 00000000`00000000 fffffa80`03caa040 00000000`00000080 fffffa80`03c9b9e0 : nt!ExpWorkerThread+0x111
fffff880`031e8d40 fffff800`032b75e6 : fffff880`009e7180 fffffa80`03caa040 fffff880`009f1f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031e8d80 00000000`00000000 : fffff880`031e9000 fffff880`031e3000 fffff880`031e7670 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .thread 0xfffffa8003caa040 ; kb

FOLLOWUP_IP: 
nt!KiSwapContext+7a
fffff800`032c84da 488d8c2400010000 lea     rcx,[rsp+100h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiSwapContext+7a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3

FAILURE_BUCKET_ID:  X64_0x9F_nt!KiSwapContext+7a

BUCKET_ID:  X64_0x9F_nt!KiSwapContext+7a

Followup: MachineOwner
---------
Since these type of crashes are usually network adapter related, I suspect Norton is the culprit. Please uninstall Norton using the Norton Removal Tool and replace with Microsoft Security Essentials - Free Antivirus for Windows to run with Windows firewall, at least for testing.



Did removing Norton provide stability?
My System SpecsSystem Spec
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 Win 7 crashes and reboots while sleeping




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