Win 7 crashes and reboots while sleeping

Noddan · 31 Jan 2012

I have an Asus Eee Laptop PC with Windows 7 Home Premium 64bit which very often crashes and reboots while it is sleeping (lid closed), but never while running. When I open the lid again the system is back in windows and is showing the sort of "auto search" for solutions but it never finds any.

Any ideas?

writhziden · 31 Jan 2012

The system is probably crashing while going back into sleep mode or while waking due to a program's wake timer. Please follow the https://www.sevenforums.com/crashes-d...tructions.html to provide us with application, system, and crash logs so we may sort it out.

Noddan · 31 Jan 2012

Ofc, here it is.

It is the original OS system, never reinstalled (OEM)

writhziden · 31 Jan 2012

Code:


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\BSODDmpFiles\Noddan\Windows_NT6_BSOD_jcgriff2\012812-39296-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03249000 PsLoadedModuleList = 0xfffff800`0348e670
Debug session time: Sat Jan 28 14:02:24.223 2012 (GMT-7)
System Uptime: 0 days 8:27:13.517
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8003caa040, fffff80000b9c510}

Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+7a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8003caa040, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c510

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa8003caa040

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800032caf32 to fffff800032c84da

STACK_TEXT:  
fffff880`031e8580 fffff800`032caf32 : fffffa80`03caa040 fffffa80`03caa040 00000000`00000000 00000000`0000000c : nt!KiSwapContext+0x7a
fffff880`031e86c0 fffff800`032ca44a : fffff8a0`000018e0 00000000`000020c0 fffff8a0`00000000 00000000`00000200 : nt!KiCommitThreadWait+0x1d2
fffff880`031e8750 fffff800`03530214 : fffffa80`00000003 fffff880`031e8a68 00000000`00000001 fffffa80`00000000 : nt!KeWaitForMultipleObjects+0x272
fffff880`031e8a10 fffff800`03664949 : 00000000`00000000 fffffa80`04bd3010 fffff8a0`08c96e60 00000000`00000000 : nt!PnpNotifyUserMode+0x158
fffff880`031e8a90 fffff800`0373f951 : 00000000`00000000 00000000`00000000 fffff8a0`08c96e60 00000000`00000000 : nt!PnpNotifyUserModeDeviceRemoval+0x49
fffff880`031e8ae0 fffff800`0374008c : fffff880`031e8cb8 00000000`00000000 fffff8a0`076d1100 fffffa80`00000000 : nt!PnpProcessQueryRemoveAndEject+0xb51
fffff880`031e8c20 fffff800`0362934e : 00000000`00000000 fffffa80`04cf69e0 fffff8a0`08c96e60 00000000`00000001 : nt!PnpProcessTargetDeviceEvent+0x4c
fffff880`031e8c50 fffff800`032d0001 : fffff800`0352f998 fffff8a0`08c96e60 fffff800`034662b8 fffffa80`03caa040 : nt! ?? ::NNGAKEGL::`string'+0x5b3cb
fffff880`031e8cb0 fffff800`03560fee : 00000000`00000000 fffffa80`03caa040 00000000`00000080 fffffa80`03c9b9e0 : nt!ExpWorkerThread+0x111
fffff880`031e8d40 fffff800`032b75e6 : fffff880`009e7180 fffffa80`03caa040 fffff880`009f1f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031e8d80 00000000`00000000 : fffff880`031e9000 fffff880`031e3000 fffff880`031e7670 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .thread 0xfffffa8003caa040 ; kb

FOLLOWUP_IP: 
nt!KiSwapContext+7a
fffff800`032c84da 488d8c2400010000 lea     rcx,[rsp+100h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiSwapContext+7a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3

FAILURE_BUCKET_ID:  X64_0x9F_nt!KiSwapContext+7a

BUCKET_ID:  X64_0x9F_nt!KiSwapContext+7a

Followup: MachineOwner
---------

Since these type of crashes are usually network adapter related, I suspect Norton is the culprit. Please uninstall Norton using the Norton Removal Tool and replace with Microsoft Security Essentials - Free Antivirus for Windows to run with Windows firewall, at least for testing.

Did removing Norton provide stability?