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Windows 7: BSOD after waking computer from sleep mode

03 Feb 2012   #21
writhziden

Windows 7 Home Premium 64 Bit
 
 

An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
a. Backup your system and user files
b. Create a system restore point
c. If you do not have a Windows 7 DVD, Create a system repair disc
d. Run Driver Verifier

If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

Thanks to zigzag3143 for contributing to the Verifier steps.
If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.



My System SpecsSystem Spec
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03 Feb 2012   #22
midna34704

windows 7 home premium 64bit
 
 

should i update my synaptics
My System SpecsSystem Spec
03 Feb 2012   #23
writhziden

Windows 7 Home Premium 64 Bit
 
 

What is the current date on the drivers? If it is before July, 2009, I recommend updating it.
My System SpecsSystem Spec
.

03 Feb 2012   #24
midna34704

windows 7 home premium 64bit
 
 

ok ill check all my drivers again on the dates
My System SpecsSystem Spec
05 Feb 2012   #25
midna34704

windows 7 home premium 64bit
 
 

ok i uninstalled my tablet and so far i have absolutely no bsod but now a new problem has arisen i kinda need my tablet and if it keeps messing with my computer what should i do
My System SpecsSystem Spec
05 Feb 2012   #26
writhziden

Windows 7 Home Premium 64 Bit
 
 

You can try finding a newer version to install or contact the company and let them know the problems you are having if you continue to have them after installing the device again. They should provide support for the device and its drivers.

If the drivers are older, you can also try installing using the steps to Drivers - Install Vista Drivers on Windows 7.
My System SpecsSystem Spec
12 Feb 2012   #27
midna34704

windows 7 home premium 64bit
 
 

Just when I thought I had finally figured out the problem i got another bsod
My System SpecsSystem Spec
04 Mar 2012   #28
writhziden

Windows 7 Home Premium 64 Bit
 
 

Antivirus Software:
Code:
ccsvchst.exe	c:\program files (x86)\norton 360\engine\5.2.0.13\ccsvchst.exe	1992	8	1024	10240	2/12/2012 7:52 PM	10.1.1.16	126.96 KB (130,008 bytes)	2/2/2012 8:29 PM
ccsvchst.exe	c:\program files (x86)\norton 360\engine\5.2.0.13\ccsvchst.exe	3104	8	1024	10240	2/12/2012 7:52 PM	10.1.1.16	126.96 KB (130,008 bytes)	2/2/2012 8:29 PM

Possible out of date drivers:
Code:
wacommousefilter	fffff880`04c0d000	fffff880`04c15000	Fri Feb 16 11:12:17 2007 (45d5f401)	00005ace		wacommousefilter.sys
GEARAspiWDM	fffff880`049c8000	fffff880`049d5000	Mon May 18 06:17:04 2009 (4a1151c0)	000159b4		GEARAspiWDM.sys
wacommousefilter.sys
GEARAspiWDM.sys


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\midna34704\Windows_NT6_BSOD_jcgriff2\021212-50341-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) UP Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02c1d000 PsLoadedModuleList = 0xfffff800`02e62670
Debug session time: Sun Feb 12 19:50:25.022 2012 (UTC - 7:00)
System Uptime: 0 days 1:10:26.645
Loading Kernel Symbols
...............................................................
................................................................
..................................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000096, fffff80002ccab5a, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+1ba )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000096, The exception code that was not handled
Arg2: fffff80002ccab5a, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000096 - {EXCEPTION}  Privileged instruction.

FAULTING_IP: 
nt!KeStackAttachProcess+1ba
fffff800`02ccab5a 0f22d8          mov     cr3,rax

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

ERROR_CODE: (NTSTATUS) 0xc0000096 - {EXCEPTION}  Privileged instruction.

BUGCHECK_STR:  0x1E_c0000096

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002ce5588 to fffff80002c99c40

STACK_TEXT:  
fffff880`0353efe8 fffff800`02ce5588 : 00000000`0000001e ffffffff`c0000096 fffff800`02ccab5a 00000000`00000000 : nt!KeBugCheckEx
fffff880`0353eff0 fffff800`02c992c2 : fffff880`0353f7c8 fffffa80`02401b60 fffff880`0353f870 fffffa80`08793f48 : nt! ?? ::FNODOBFM::`string'+0x4977d
fffff880`0353f690 fffff800`02c97bca : fffff880`0353f8b0 fffff8a0`14747010 00000000`0000006b 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`0353f870 fffff800`02ccab5a : 00000000`00000000 fffffa80`02401b60 fffffa80`02401b60 fffff800`02f6cdb3 : nt!KiGeneralProtectionFault+0x10a
fffff880`0353fa00 fffffa80`037249a0 : fffff880`0353fb80 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeStackAttachProcess+0x1ba
fffff880`0353fa80 fffff880`0353fb80 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`037249a0
fffff880`0353fa88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff880`0353fb80


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KeStackAttachProcess+1ba
fffff800`02ccab5a 0f22d8          mov     cr3,rax

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nt!KeStackAttachProcess+1ba

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3

FAILURE_BUCKET_ID:  X64_0x1E_c0000096_nt!KeStackAttachProcess+1ba

BUCKET_ID:  X64_0x1E_c0000096_nt!KeStackAttachProcess+1ba

Followup: MachineOwner
---------
The .dmp file is rather inconclusive. Possible causes are Memory problems... Viruses... Corrupted hard disk file system... Corrupted System Files... Lack of Windows updates... Drivers...
Thanks to JMH for helping with my understanding of this crash.


What steps have you used so far to try to resolve the issue? Have you tried contacting the manufacturer of your Pen software/device?
My System SpecsSystem Spec
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 BSOD after waking computer from sleep mode




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