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Windows 7: BSOD random.


01 Feb 2012   #1

Windows 7 Home 64.
 
 
BSOD random.

Hi, Hoping someone can help me please!

Got a BSOD about 2 weeks ago then twice today, the message is as follows:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c000001d, 0xfffff960000a684a, 0xfffff88008589df0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 020112-38391-01.


I couldn't get the report out of the perfmon /report for some reason, it wouldn't recognise any of my laptops attributes, processor, RAM etc.

Windows 7 x64 OEM.
No re-installations of OS.
Sony vaio VPCEH
Hardware bought 3 months ago from Sony retailer.


Thank you!

My System SpecsSystem Spec
.

01 Feb 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

No minidumps in your report. I see BSODs in your event logs. Do you use any system cleaners? If you do, stop, because they delete the minidumps. Check C:\Windows\minidump for any files and upload them here

As for your crashes, it's either going to be memory or a driver. Lets start with testing the memory

Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+

I also see you have Mcafee and AVG installed. It isn't good to have to AV installed. Pick one or the other, not both.

Code:
Event[195]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2012-02-01T21:13:41.000
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: JJD-VAIO
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001e (0xffffffffc0000005, 0x0000000000000000, 0x0000000000000008, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 020112-36301-01.
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED


Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

Code:
Event[799]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2012-02-01T15:29:33.000
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: JJD-VAIO
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c000001d, 0xfffff960000a684a, 0xfffff88008589df0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 020112-38391-01.
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION


Usual causes: System service, Device driver, graphics driver, ?memory

Code:
Event[14356]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2012-01-18T14:21:10.000
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: JJD-VAIO
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000050 (0xfffff960006b0870, 0x0000000000000008, 0xfffff960006b0870, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 011812-17737-01.
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA


Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS


Code:
Event[13288]:
  Log Name: System
  Source: Ntfs
  Date: 2012-01-18T17:30:22.003
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: JJD-VAIO
  Description: 
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume3.
Please run CHKDSK and a hard drive scan
Disk Check
Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

Code:
Event[162]:
  Log Name: System
  Source: VDS Basic Provider
  Date: 2012-02-01T21:18:47.000
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: JJD-VAIO
  Description: 
Unexpected failure. Error code: 490@01010004
This error occurs a lot in your logs. I guess it's due to virtual drives. Do you have any installed or have you uninstalled any recently?

Code:
Event[957]:
  Log Name: System
  Source: BTHUSB
  Date: 2012-02-01T15:01:25.290
  Event ID: 17
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: JJD-VAIO
  Description: 
The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
Also see this a lot in your logs. Do you use bluetooth?
My System SpecsSystem Spec
Reply

 BSOD random.




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