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Windows 7: BSOD while surfing web and power point processing

02 Feb 2012   #1
Melkorbane

Windows 7 Ultimate x64
 
 
BSOD while surfing web and power point processing

Hello,

I'm getting BSODs around once or twice a week while doing routine things like browsing or powerpoint on my laptop (lenovo x220) with the error

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION


I have the latest graphics driver from Lenovo along with latest windows updates


System Specs:
Windows 7 x64 Home Premium OEM
6 Months since purchase
Never reinstalled OS



Any help would greatly appreciated!


My System SpecsSystem Spec
.
02 Feb 2012   #2
usasma
Microsoft MVP

 
 

Only ran 1 memory dump (from Jan 2012) - the others were Nov 2011 or earlier

MSINFO32 hints at an issue with your Avast. Please do the following:
Quote:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the antivirus software from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of the antivirus software using one of these free tools: Antivirus Uninstallers
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.
The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs:
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please either update the older drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers.
Code:

iaStor.sys      Sat Nov 06 03:44:52 2010 (4CD50774)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
DzHDD64.sys     Thu Oct 14 20:32:33 2010 (4CB7A121)
aswSP.SYS       Mon Jul 04 07:36:52 2011 (4E11A5D4)
ApsHM64.sys     Wed Jan 12 23:26:47 2011 (4D2E7F07)
Apsx64.sys      Wed Jan 12 23:31:39 2011 (4D2E802B)
smiifx64.sys    Tue Sep 07 00:38:27 2010 (4C85C1C3)
aswSnx.SYS      Mon Jul 04 07:36:55 2011 (4E11A5D7)
aswTdi.SYS      Mon Jul 04 07:35:26 2011 (4E11A57E)
aswRdr.SYS      Mon Jul 04 07:32:33 2011 (4E11A4D1)
Tppwr64v.sys    Thu Nov 18 22:36:29 2010 (4CE5F0BD)
dump_iaStor.sys Sat Nov 06 03:44:52 2010 (4CD50774)
e1c62x64.sys    Tue Dec 21 04:30:56 2010 (4D1073D0)
psadd.sys       Wed Jul 01 22:17:26 2009 (4A4C18B6)
HECIx64.sys     Tue Oct 19 19:33:43 2010 (4CBE2AD7)
rtl8192Ce.sys   Wed Feb 23 03:37:06 2011 (4D64C732)
risdxc64.sys    Wed Mar 23 03:25:14 2011 (4D89A05A)
igdkmd64.sys    Mon Sep 26 05:40:22 2011 (4E804886)
tpm.sys         Mon Jul 13 19:21:48 2009 (4A5BC18C)
ibmpmdrv.sys    Wed Jan 19 00:08:47 2011 (4D3671DF)
SynTP.sys       Thu May 05 22:28:49 2011 (4DC35CE1)
aswMonFlt.sys   Mon Jul 04 07:32:23 2011 (4E11A4C7)
IntcDAud.sys    Tue Aug 23 09:12:57 2011 (4E53A759)
5U877.sys       Wed Dec 22 22:55:42 2010 (4D12C83E)
CHDRT64.sys     Wed Feb 09 13:48:52 2011 (4D52E194)
aswFsBlk.SYS    Mon Jul 04 07:32:13 2011 (4E11A4BD)
PHCORE64.SYS    Fri Nov 26 01:10:24 2010 (4CEF4F50)
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=DzHDD64.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.SYS
http://www.carrona.org/drivers/driver.php?id=ApsHM64.sys
http://www.carrona.org/drivers/driver.php?id=Apsx64.sys
http://www.carrona.org/drivers/driver.php?id=smiifx64.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS
http://www.carrona.org/drivers/driver.php?id=aswTdi.SYS
http://www.carrona.org/drivers/driver.php?id=aswRdr.SYS
http://www.carrona.org/drivers/driver.php?id=Tppwr64v.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStor.sys
http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys
http://www.carrona.org/drivers/driver.php?id=psadd.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=tpm.sys
http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=5U877.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=aswFsBlk.SYS
http://www.carrona.org/drivers/driver.php?id=PHCORE64.SYS

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011812-20997-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Jan 18 13:36:43.639 2012 (UTC - 5:00)
System Uptime: 0 days 0:39:19.418
Probably caused by : win32k.sys ( win32k!GreClientRgnUpdated+3c4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  msnmsgr.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!GreClientRgnUpdated+3c4
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`001fb0d4 fffff880`09defcf0 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
Gonna run the rest of the dumps to see if anything else shows up.....
My System SpecsSystem Spec
02 Feb 2012   #3
usasma
Microsoft MVP

 
 

If fixing the Avast doesn't stop the errors, then please start running these free diagnostics: Hardware Diags

You may also run Driver Verifier according to these instructions: Driver Verifier Settings

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011812-20997-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Jan 18 13:36:43.639 2012 (UTC - 5:00)
System Uptime: 0 days 0:39:19.418
Probably caused by : win32k.sys ( win32k!GreClientRgnUpdated+3c4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  msnmsgr.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!GreClientRgnUpdated+3c4
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`001fb0d4 fffff880`09defcf0 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\111611-19546-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Nov 16 09:11:14.353 2011 (UTC - 5:00)
System Uptime: 0 days 0:50:29.743
Probably caused by : win32k.sys ( win32k!UserSurfaceAccessCheck+15 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!UserSurfaceAccessCheck+15
Bugcheck code 0000003B
Arguments 00000000`c0000096 fffff960`00146c55 fffff880`03b5a070 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\102411-59436-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Oct 24 09:27:09.841 2011 (UTC - 5:00)
System Uptime: 0 days 0:22:31.608
Probably caused by : win32k.sys ( win32k!xxxSystemTimerProc+221 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!xxxSystemTimerProc+221
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`001590d5 fffff880`02ae3ed0 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\101711-18579-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Oct 17 15:33:01.128 2011 (UTC - 5:00)
System Uptime: 0 days 6:36:17.400
Probably caused by : memory_corruption ( nt!MiAgeWorkingSet+52b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_nt!MiAgeWorkingSet+52b
Bugcheck code 00000050
Arguments fffffae0`01b0277b 00000000`00000000 fffff800`02eb75d5 00000000`00000005
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\100311-19047-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Oct  3 11:51:42.738 2011 (UTC - 5:00)
System Uptime: 0 days 1:50:05.517
Probably caused by : memory_corruption ( nt!MiCaptureAndResetWorkingSetAccessBits+97 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_nt!MiCaptureAndResetWorkingSetAccessBits+97
Bugcheck code 00000050
Arguments fffff693`ff7f1068 00000000`00000000 fffff800`02f7f217 00000000`00000005
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\072511-24601-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Mon Jul 25 21:15:00.420 2011 (UTC - 5:00)
System Uptime: 0 days 0:11:39.183
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
Probably caused by : aswSnx.SYS ( aswSnx+2158d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  plugin-contain
FAILURE_BUCKET_ID:  X64_0x50_aswSnx+2158d
Bugcheck code 00000050
Arguments fffff880`29d206a0 00000000`00000001 fffff960`000ca0cf 00000000`00000002
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\072511-27393-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Mon Jul 25 21:02:39.678 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:01.052
Probably caused by : win32k.sys ( win32k!ENTER_GRE_DWM_CRIT+11 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!ENTER_GRE_DWM_CRIT+11
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`0020d0d5 fffff880`03b3b010 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
.

03 Feb 2012   #4
Melkorbane

Windows 7 Ultimate x64
 
 

thank you so much! i've uninstalled avast and updated some drivers, heres to hope it solved the problem
My System SpecsSystem Spec
Reply

 BSOD while surfing web and power point processing




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