BSOD while surfing web and power point processing

Melkorbane · 02 Feb 2012

Hello,

I'm getting BSODs around once or twice a week while doing routine things like browsing or powerpoint on my laptop (lenovo x220) with the error

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION

I have the latest graphics driver from Lenovo along with latest windows updates

System Specs:
Windows 7 x64 Home Premium OEM
6 Months since purchase
Never reinstalled OS

Any help would greatly appreciated!

usasma · 02 Feb 2012

Only ran 1 memory dump (from Jan 2012) - the others were Nov 2011 or earlier

MSINFO32 hints at an issue with your Avast. Please do the following:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the antivirus software from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of the antivirus software using one of these free tools: Antivirus Uninstallers
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs:
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please either update the older drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers.

Code:


iaStor.sys      Sat Nov 06 03:44:52 2010 (4CD50774)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
DzHDD64.sys     Thu Oct 14 20:32:33 2010 (4CB7A121)
aswSP.SYS       Mon Jul 04 07:36:52 2011 (4E11A5D4)
ApsHM64.sys     Wed Jan 12 23:26:47 2011 (4D2E7F07)
Apsx64.sys      Wed Jan 12 23:31:39 2011 (4D2E802B)
smiifx64.sys    Tue Sep 07 00:38:27 2010 (4C85C1C3)
aswSnx.SYS      Mon Jul 04 07:36:55 2011 (4E11A5D7)
aswTdi.SYS      Mon Jul 04 07:35:26 2011 (4E11A57E)
aswRdr.SYS      Mon Jul 04 07:32:33 2011 (4E11A4D1)
Tppwr64v.sys    Thu Nov 18 22:36:29 2010 (4CE5F0BD)
dump_iaStor.sys Sat Nov 06 03:44:52 2010 (4CD50774)
e1c62x64.sys    Tue Dec 21 04:30:56 2010 (4D1073D0)
psadd.sys       Wed Jul 01 22:17:26 2009 (4A4C18B6)
HECIx64.sys     Tue Oct 19 19:33:43 2010 (4CBE2AD7)
rtl8192Ce.sys   Wed Feb 23 03:37:06 2011 (4D64C732)
risdxc64.sys    Wed Mar 23 03:25:14 2011 (4D89A05A)
igdkmd64.sys    Mon Sep 26 05:40:22 2011 (4E804886)
tpm.sys         Mon Jul 13 19:21:48 2009 (4A5BC18C)
ibmpmdrv.sys    Wed Jan 19 00:08:47 2011 (4D3671DF)
SynTP.sys       Thu May 05 22:28:49 2011 (4DC35CE1)
aswMonFlt.sys   Mon Jul 04 07:32:23 2011 (4E11A4C7)
IntcDAud.sys    Tue Aug 23 09:12:57 2011 (4E53A759)
5U877.sys       Wed Dec 22 22:55:42 2010 (4D12C83E)
CHDRT64.sys     Wed Feb 09 13:48:52 2011 (4D52E194)
aswFsBlk.SYS    Mon Jul 04 07:32:13 2011 (4E11A4BD)
PHCORE64.SYS    Fri Nov 26 01:10:24 2010 (4CEF4F50)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011812-20997-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Jan 18 13:36:43.639 2012 (UTC - 5:00)
System Uptime: 0 days 0:39:19.418
Probably caused by : win32k.sys ( win32k!GreClientRgnUpdated+3c4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  msnmsgr.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!GreClientRgnUpdated+3c4
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`001fb0d4 fffff880`09defcf0 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Gonna run the rest of the dumps to see if anything else shows up.....

usasma · 02 Feb 2012

If fixing the Avast doesn't stop the errors, then please start running these free diagnostics: Hardware Diags

You may also run Driver Verifier according to these instructions: Driver Verifier Settings

BSOD BUGCHECK SUMMARY

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011812-20997-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Jan 18 13:36:43.639 2012 (UTC - 5:00)
System Uptime: 0 days 0:39:19.418
Probably caused by : win32k.sys ( win32k!GreClientRgnUpdated+3c4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  msnmsgr.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!GreClientRgnUpdated+3c4
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`001fb0d4 fffff880`09defcf0 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\111611-19546-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Nov 16 09:11:14.353 2011 (UTC - 5:00)
System Uptime: 0 days 0:50:29.743
Probably caused by : win32k.sys ( win32k!UserSurfaceAccessCheck+15 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!UserSurfaceAccessCheck+15
Bugcheck code 0000003B
Arguments 00000000`c0000096 fffff960`00146c55 fffff880`03b5a070 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\102411-59436-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Oct 24 09:27:09.841 2011 (UTC - 5:00)
System Uptime: 0 days 0:22:31.608
Probably caused by : win32k.sys ( win32k!xxxSystemTimerProc+221 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!xxxSystemTimerProc+221
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`001590d5 fffff880`02ae3ed0 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\101711-18579-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Oct 17 15:33:01.128 2011 (UTC - 5:00)
System Uptime: 0 days 6:36:17.400
Probably caused by : memory_corruption ( nt!MiAgeWorkingSet+52b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_nt!MiAgeWorkingSet+52b
Bugcheck code 00000050
Arguments fffffae0`01b0277b 00000000`00000000 fffff800`02eb75d5 00000000`00000005
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\100311-19047-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Oct  3 11:51:42.738 2011 (UTC - 5:00)
System Uptime: 0 days 1:50:05.517
Probably caused by : memory_corruption ( nt!MiCaptureAndResetWorkingSetAccessBits+97 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x50_nt!MiCaptureAndResetWorkingSetAccessBits+97
Bugcheck code 00000050
Arguments fffff693`ff7f1068 00000000`00000000 fffff800`02f7f217 00000000`00000005
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\072511-24601-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Mon Jul 25 21:15:00.420 2011 (UTC - 5:00)
System Uptime: 0 days 0:11:39.183
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
Probably caused by : aswSnx.SYS ( aswSnx+2158d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  plugin-contain
FAILURE_BUCKET_ID:  X64_0x50_aswSnx+2158d
Bugcheck code 00000050
Arguments fffff880`29d206a0 00000000`00000001 fffff960`000ca0cf 00000000`00000002
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\072511-27393-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Mon Jul 25 21:02:39.678 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:01.052
Probably caused by : win32k.sys ( win32k!ENTER_GRE_DWM_CRIT+11 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!ENTER_GRE_DWM_CRIT+11
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`0020d0d5 fffff880`03b3b010 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Melkorbane · 03 Feb 2012

thank you so much! i've uninstalled avast and updated some drivers, heres to hope it solved the problem