Various BSODs at startup Windows 7

CWWW · 02 Feb 2012

Windows 7 Ultimate x64
Original OS installed on system – OEM
I bought my computer from Dell in November.

Since Boxing Day I have been experiencing BSODs at startup. The first time it happened I did a full Mcafee virus scan (which was clear) then system recovery. However the problem did not go away. Now every 14 days or so it has a day few bad days with BSOD’s keep appearing when starting up. The BSODs appear just after the welcome screen.

The computer is newish (bought from Dell in November). I’ve checked inside, no dust. I also updated the graphics card driver but still no joy.

I installed Whocrashed to check what was going on and I’ve received the following errors on a number of occasions:-

On Wed 01/02/2012 21:24:32 GMT your computer crashed
This was probably caused by the following module: ntoskrnl.exe
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe

On Wed 01/02/2012 21:24:32 GMT your computer crashed
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Error: SYSTEM_SERVICE_EXCEPTION

On Wed 01/02/2012 09:54:07 GMT your computer crashed
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC10)
Error: KMODE_EXCEPTION_NOT_HANDLED

On Fri 20/01/2012 00:30:05 GMT your computer crashed
This was probably caused by the following module: ntfs.sys (Ntfs+0x5A88)
Error: NTFS_FILE_SYSTEM

I would be grateful for any help of advice. I was wondering if it was a hardware or software fault? My Dell is still under warranty so if it’s a hardware fault they will hopefully be able to replace the faulty part.

Many thanks.

EDIT: Sorry I'd forgotten to attach the zip folders. Now added. Apologies!

mgorman87 · 02 Feb 2012

Please upload a full report
https://www.sevenforums.com/crashes-d...tructions.html

And if you bought the computer in December and you are already getting BSOD, then I would look into a warranty exchange unless the dumps blame a driver, then we can fix that.

CWWW · 02 Feb 2012

Thank you for your reply and for kindly looking at this for me.

Oops, I do apologise, I had already made the zip files but had forgotten to upload. Here they are.

Kind regards,

Claire

mgorman87 · 02 Feb 2012

Some of the crashes are being caused by McAfee. Start off by removing it and using MSE instead.

How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)

Microsoft Security Essentials - Free Antivirus for Windows

See if that helps stop the crashes.

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Feb  1 16:24:32.418 2012 (UTC - 5:00)
System Uptime: 0 days 0:02:39.150
Probably caused by : ntkrnlmp.exe ( nt!ObpLookupDirectoryEntry+16a )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  McSvHost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ObpLookupDirectoryEntry+16a
BiosReleaseDate = 06/20/2011
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8300  
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Feb  1 04:54:07.552 2012 (UTC - 5:00)
System Uptime: 0 days 0:01:36.395
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.
ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
BiosReleaseDate = 06/20/2011
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8300  
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Jan 20 18:41:42.500 2012 (UTC - 5:00)
System Uptime: 0 days 2:32:44.343
Probably caused by : ntkrnlmp.exe ( nt!ObpDeleteDirectoryEntry+1c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  wisptis.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ObpDeleteDirectoryEntry+1c
BiosReleaseDate = 06/20/2011
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8300  
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 19 19:33:34.508 2012 (UTC - 5:00)
System Uptime: 0 days 0:02:56.352
*** WARNING: Unable to verify timestamp for mfeavfk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfeavfk.sys
Probably caused by : mfeavfk.sys ( mfeavfk+1012d )
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x19_20_mfeavfk+1012d
BiosReleaseDate = 06/20/2011
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8300  
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 19 19:30:05.791 2012 (UTC - 5:00)
System Uptime: 0 days 0:02:18.634
Probably caused by : Ntfs.sys ( Ntfs!NtfsDeleteScb+108 )
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsDeleteScb+108
BiosReleaseDate = 06/20/2011
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8300  
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Jan  6 03:20:34.303 2012 (UTC - 5:00)
System Uptime: 0 days 0:04:35.146
Probably caused by : Ntfs.sys ( Ntfs! ?? ::FNODOBFM::`string'+2b49 )
PROCESS_NAME:  mcshield.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!_??_::FNODOBFM::_string_+2b49
BiosReleaseDate = 06/20/2011
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8300  
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Dec 30 17:42:47.376 2011 (UTC - 5:00)
System Uptime: 0 days 0:17:49.109
*** WARNING: Unable to verify timestamp for mfefirek.sys
*** ERROR: Module load completed but symbols could not be loaded for mfefirek.sys
Probably caused by : mfefirek.sys ( mfefirek+20cda )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xD1_mfefirek+20cda
BiosReleaseDate = 06/20/2011
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8300  
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

CWWW · 02 Feb 2012

Thank you mgorman87. I have removed McAfee using the instructions via your link. No BSOD's as yet, but I'm monitor the situation and let you know how I get on.

Thank you again for your time and kind advice. Fingers crossed :)