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Windows 7: BSOD from iPhone connecting to iTunes (0x000000fe)


03 Feb 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD from iPhone connecting to iTunes (0x000000fe)

Unlike other posts i reviewed here, iTunes opens fine and is stable. It is only after connecting my iPhone (both my old 3GS and current 4S) that the PC throws a BSOD. It sometimes takes hours before this happens, but today it was still in the middle of syncing when it happened.
Thanks, mastman

Win 7 pro 32 bit w/ SP1
Not original OS, was XP Pro
Did clean install of Win 7 in Oct. 09 (not an upgrade installation)
(prob full retail version, can't recall)
PC is probably ~6 years old - HP a1520n

From Speccy:
Operating System
MS Windows 7 32-bit SP1
CPU
AMD Athlon 64 X2 3800+ 43 C
Manchester 90nm Technology
RAM
2.00 GB Single-Channel DDR @ 167MHz (2.5-3-3-7)
Motherboard
ASUSTek Computer INC. NAGAMI2 (Socket 939) 40 C
Graphics
Acer X233H (1920x1080@60Hz)
Acer X233H (1920x1080@60Hz)
512MB GeForce 9500 GT (EVGA) 50 C
Hard Drives
977GB Western Digital WDC WD10 EADS-00L5B1 SCSI Disk Device (ATA)
244GB SAMSUNG SAMSUNG SP2504C SCSI Disk Device (ATA)
Optical Drives
HL-DT-ST DVDRRW GSA-H21L ATA Device
Audio
Realtek High Definition Audio
Operating System
MS Windows 7 32-bit SP1
Installation Date: 19 October 2009, 11:53


My System SpecsSystem Spec
.

03 Feb 2012   #2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

OK, looks like my edit did not allow adding the requisite ZIP file. Here it is.
My System SpecsSystem Spec
04 Feb 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

I'm having an issue with your dump file, but will use the info I have.

Are you getting any crashes when the phone is not connected?

The crashing program is iTunes and blaming the usbehci.sys Windows driver - EHCI eUSB Miniport Driver
Are you using a USB hub to connect your phone?
The report is showing an invalid physical address, which would indicate a driver error.

The crash is STOP 0x000000FE: BUGCODE_USB_DRIVER
Usual causes: USB device driver
This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 00000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
	using a physical memory address that was not allocated by
	the USBport driver.
Arg2: 866ff0e0, Device extension pointer of the host controller
Arg3: 10de026e, PCI Vendor,Product id for the controller
Arg4: 8663594c, Pointer to Endpoint data structure

Debugging Details:
------------------

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: usbport!_DEVICE_EXTENSION                     ***
***                                                                   ***
*************************************************************************

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  iTunes.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 9192ded9 to 82cecef4

STACK_TEXT:  
807e2e00 9192ded9 000000fe 00000005 866ff0e0 nt!KeBugCheckEx+0x1e
807e2e2c 9197cf3d 7cc7f100 866ff028 8663594c USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x152
807e2e70 9197d86e 866fffe0 8663594c 86635a4c usbehci!EHCI_sMode_PollEndpointSlot+0x45
807e2e88 9197fdf9 866fffe0 8663594c 00000001 usbehci!EHCI_sMode_PollEndpoint+0x36
807e2e9c 9192dcb4 866fffe0 8663594c 82c49108 usbehci!EHCI_PollEndpoint+0x27
807e2eb8 9192e155 866ff0e0 86635702 82c49108 USBPORT!MPf_PollEndpoint+0x96
807e2edc 9192e05c 00000004 86635868 0000000e USBPORT!USBPORT_iSetGlobalEndpointStateTx+0xf0
807e2efc 9192db56 866ff028 866357a8 0000000e USBPORT!USBPORT_iSetGlobalEndpointState+0x18
807e2f24 9192d9ce 866357a8 866ff720 866ff002 USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+0x17d
807e2f48 82c861b5 866ff72c 866ff002 00000000 USBPORT!USBPORT_Xdpc_Worker+0x173
807e2fa4 82c86018 807c2120 853c4568 00000000 nt!KiExecuteAllDpcs+0xf9
807e2ff4 82c857dc e5daa960 00000000 00000000 nt!KiRetireDpcList+0xd5
807e2ff8 e5daa960 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
WARNING: Frame IP not in any known module. Following frames may be wrong.
82c857dc 00000000 0000001a 00d6850f bb830000 0xe5daa960


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbehci!EHCI_sMode_PollEndpointSlot+45
9197cf3d 50              push    eax

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  usbehci!EHCI_sMode_PollEndpointSlot+45

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbehci

IMAGE_NAME:  usbehci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c04b6

FAILURE_BUCKET_ID:  0xFE_INVALID_PHYSICAL_ADDR_usbehci!EHCI_sMode_PollEndpointSlot+45

BUCKET_ID:  0xFE_INVALID_PHYSICAL_ADDR_usbehci!EHCI_sMode_PollEndpointSlot+45

Followup: MachineOwner
---------
Look at the information on this link, if applicable to your system, run it.
Stop error code 0x0000009F or Stop error code 0x000000FE on a Windows 7-based or Windows Vista-based computer that uses certain AMD USB EHCI host controllers

Also seeing this error repeated several times.
Code:
The device, MpKsl7bab8020, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ROOT\LEGACY_MPKSL7BAB8020\0000.
My System SpecsSystem Spec
.


08 Feb 2012   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks Dave76. No, the crashes only occur when my iPhone is connected. It also happened with my old 3GS. I do have a USB hub attached (iRocks IR-4100), but only use it for flash drives, never for my iPhone. I will check out the "stop error..." link to see if it applies. I do not know what the last item is. This HP PC is an old Media Center 2005 version. When i installed Windows 7, i did it as a clean install to a brand new HDD. Perhaps it is some legacy hardware on the MB?
-mastman
My System SpecsSystem Spec
09 Feb 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

You're welcome.
Good to see you have isolated the cause.

Update your motherboard drivers from the Asus support site, a newer USB driver may help.
My System SpecsSystem Spec
17 Feb 2012   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Nope, no joy. Crashed again. No mobo driver updates available from Asus, and have not found any for USB. This machine was not made in anticipation of Win 7, and i guess i am lucky that i have not had more difficulties with driver issues. I will just have to be careful to save active docs before i sync my phone. I only do this once a week or so, but perhaps will try focusing on a wireless sync instead. Thanks for your suggestions. - mm
My System SpecsSystem Spec
18 Feb 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Wireless sounds like the best way to sync your phone.

Let us know if you have any other issues.
My System SpecsSystem Spec
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 BSOD from iPhone connecting to iTunes (0x000000fe)




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