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Windows 7: help with bluescreen error, hardware issue?

05 Feb 2012   #11
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:

Loading Dump File [F:\Kingston\BSODDmpFiles\beagrie07\Windows_NT6_BSOD_jcgriff2\020512-54272-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03053000 PsLoadedModuleList = 0xfffff800`03298670
Debug session time: Sun Feb  5 15:07:45.438 2012 (GMT-7)
System Uptime: 0 days 0:01:57.312
Loading Kernel Symbols
...............................................................
................................................................
................................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {224, fffff88006d47710, fffff9801799a9d0, ffffffffc00000bb}

Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
The IO manager has caught a misbehaving driver.
Arguments:
Arg1: 0000000000000224, An IRP dispatch handler has returned a status that is inconsistent with the
	IRP's IoStatus.Status field.
Arg2: fffff88006d47710, The address in the driver's code where the error was detected.
Arg3: fffff9801799a9d0, IRP address.
Arg4: ffffffffc00000bb, Expected status code.

Debugging Details:
------------------


BUGCHECK_STR:  0xc9_224

DRIVER_VERIFIER_IO_VIOLATION_TYPE:  224

FAULTING_IP: 
HIDCLASS!HidpMajorHandler+0
fffff880`06d47710 48895c2410      mov     qword ptr [rsp+10h],rbx

FOLLOWUP_IP: 
HIDCLASS!HidpMajorHandler+0
fffff880`06d47710 48895c2410      mov     qword ptr [rsp+10h],rbx

IRP_ADDRESS:  fffff9801799a9d0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  ts3client_win6

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800035593dc to fffff800030cfc40

STACK_TEXT:  
fffff880`0a1ae638 fffff800`035593dc : 00000000`000000c9 00000000`00000224 fffff880`06d47710 fffff980`1799a9d0 : nt!KeBugCheckEx
fffff880`0a1ae640 fffff800`0356347a : fffff800`035579f0 fffff880`06d47710 fffff980`1799a9d0 ffffffff`c00000bb : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`0a1ae680 fffff800`035643f3 : fffff880`06d47710 fffffa80`0a7270c8 ffffffff`c00000bb 00000000`ffffffff : nt!ViErrorFinishReport+0xda
fffff880`0a1ae6d0 fffff800`0356f759 : 00000000`00000008 fffffa80`0a727010 fffffa80`0a7270c8 00000000`00000000 : nt!VfErrorReport4+0x83
fffff880`0a1ae7c0 fffff800`0356fb63 : fffffa80`0a727010 00000000`00000002 fffffa80`096f3b70 fffff980`1799a9d0 : nt!IovpCallDriver2+0x179
fffff880`0a1ae820 fffff800`03575c2e : fffff980`1799a9d0 fffff980`1799a9d0 00000000`00000002 fffffa80`096f3b70 : nt!VfAfterCallDriver+0x353
fffff880`0a1ae870 fffff800`033eaa97 : fffffa80`08708850 fffff880`0a1aeb60 fffffa80`08708850 fffffa80`0a727010 : nt!IovCallDriver+0x57e
fffff880`0a1ae8d0 fffff800`033eb2f6 : fffff683`ff7d7590 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x607
fffff880`0a1aea00 fffff800`030ceed3 : fffffa80`0a4f89d0 0000007f`ffffffff fffffa80`0a644060 00000980`00000000 : nt!NtDeviceIoControlFile+0x56
fffff880`0a1aea70 00000000`7767138a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`05e6e5c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7767138a


STACK_COMMAND:  .bugcheck ; kb

SYMBOL_NAME:  HIDCLASS!HidpMajorHandler+0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: HIDCLASS

IMAGE_NAME:  HIDCLASS.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a665

FAILURE_BUCKET_ID:  X64_0xc9_224_VRF_HIDCLASS!HidpMajorHandler+0

BUCKET_ID:  X64_0xc9_224_VRF_HIDCLASS!HidpMajorHandler+0

Followup: MachineOwner
---------
Caused by driver verifier (which is a good thing). Points to Human Interface Devices (USB, Bluetooth, keyboard, mouse, gaming devices, etc). Disable Verifier for the time being. Start with USB Driver - General Fix for Problems to fix any USB related conflicts. Once finished with those steps, re-enable Verifier as before.


My System SpecsSystem Spec
.
05 Feb 2012   #12
beagrie07

Windows 7 Ultimate 64 Bit
 
 

I've disabled some HID-Compliant Devices before as they were conflicting with a game I was playing. I'm glad it was that rather than something else!
My System SpecsSystem Spec
06 Feb 2012   #13
beagrie07

Windows 7 Ultimate 64 Bit
 
 

I ran the memtest for a bit last night and managed 2 passes, no errors.

I was watching a movie earlier though and when I closed VLC I got a BSOD.

I uploaded the results again.
My System SpecsSystem Spec
.

06 Feb 2012   #14
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\BSODDmpFiles\beagrie07\Windows_NT6_BSOD_jcgriff2\020612-9375-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03019000 PsLoadedModuleList = 0xfffff800`0325e670
Debug session time: Mon Feb  6 08:38:44.640 2012 (GMT-7)
System Uptime: 0 days 3:16:11.404
Loading Kernel Symbols
...............................................................
................................................................
..................................................
Loading User Symbols
Loading unloaded module list
...............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {99, 213177, 2, 10d48b}

Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PFN_LIST_CORRUPT (4e)
Typically caused by drivers passing bad memory descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc).  If a kernel debugger is
available get the stack trace.
Arguments:
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 0000000000213177, page frame number
Arg3: 0000000000000002, current page state
Arg4: 000000000010d48b, 0

Debugging Details:
------------------


BUGCHECK_STR:  0x4E_99

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  vlc.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff8000311ed7c to fffff80003095c40

STACK_TEXT:  
fffff880`0b339088 fffff800`0311ed7c : 00000000`0000004e 00000000`00000099 00000000`00213177 00000000`00000002 : nt!KeBugCheckEx
fffff880`0b339090 fffff800`0303d9e6 : 00000000`00000000 fffffa80`0102e730 0000000f`ffffffff 00000000`00000000 : nt!MiBadShareCount+0x4c
fffff880`0b3390d0 fffff800`0308b671 : b6b00000`00000000 fffff680`0004ace0 00000000`00000200 000fffff`00000001 : nt! ?? ::FNODOBFM::`string'+0x336d1
fffff880`0b339150 fffff800`03082e62 : fffffa80`0908e700 fffff880`00000000 fffffa80`0d6d4b30 fffffa80`0d6d4ec8 : nt!MiDecommitPages+0x1a1
fffff880`0b3399e0 fffff800`03094ed3 : ffffffff`ffffffff 00000000`0472e810 00000000`0472e808 00000000`00004000 : nt!NtFreeVirtualMemory+0x382
fffff880`0b339ae0 00000000`77af14fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0472e7d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77af14fa


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!MiBadShareCount+4c
fffff800`0311ed7c cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!MiBadShareCount+4c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c

BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c

Followup: MachineOwner
---------
Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

Part 2, 3.
Quote:
Let it run until at least 7 passes are completed, or errors are found (whichever comes first). The longer you run it, the better.
My System SpecsSystem Spec
07 Feb 2012   #15
beagrie07

Windows 7 Ultimate 64 Bit
 
 

Ok, I ran it last night and managed 7 passes. What to do now?
My System SpecsSystem Spec
07 Feb 2012   #16
writhziden

Windows 7 Home Premium 64 Bit
 
 

Windows memory diagnostic tool for five passes. Other than that, keep running normally (with Verifier enabled on non-Microsoft drivers) until you get a few crashes to identify any patterns.
My System SpecsSystem Spec
09 Feb 2012   #17
beagrie07

Windows 7 Ultimate 64 Bit
 
 

Done the Windows Memory Diagnostic, no problems. I'll keep running for now see if I get a problem.
My System SpecsSystem Spec
13 Feb 2012   #18
beagrie07

Windows 7 Ultimate 64 Bit
 
 

Hi, I had anoher blue screen, at the time I was exiting Audacity and it happened.

I've uploaded the zip again.
My System SpecsSystem Spec
13 Feb 2012   #19
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\BSODDmpFiles\beagrie07\BSOD 13-12-2012\Windows_NT6_BSOD_jcgriff2\021312-9141-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`0301e000 PsLoadedModuleList = 0xfffff800`03263670
Debug session time: Mon Feb 13 06:42:42.735 2012 (GMT-7)
System Uptime: 0 days 2:08:12.499
Loading Kernel Symbols
...............................................................
................................................................
...................................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {99, 3d295, 0, 106315}

Unable to load image \SystemRoot\system32\DRIVERS\symsnap.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PFN_LIST_CORRUPT (4e)
Typically caused by drivers passing bad memory descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc).  If a kernel debugger is
available get the stack trace.
Arguments:
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 000000000003d295, page frame number
Arg3: 0000000000000000, current page state
Arg4: 0000000000106315, 0

Debugging Details:
------------------


BUGCHECK_STR:  0x4E_99

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  audacity.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80003123d7c to fffff8000309ac40

STACK_TEXT:  
fffff880`0a58aa48 fffff800`03123d7c : 00000000`0000004e 00000000`00000099 00000000`0003d295 00000000`00000000 : nt!KeBugCheckEx
fffff880`0a58aa50 fffff800`030514a1 : 00000000`0003d295 00000000`002004d1 fffffa80`0600e730 00000000`0003d695 : nt!MiBadShareCount+0x4c
fffff880`0a58aa90 fffff800`03069532 : 00000000`00000000 fffffa80`08c71900 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x2d885
fffff880`0a58ab80 fffff880`0169351b : fffffa80`06ba20c8 00000000`00000000 fffff880`00000000 00000000`00000000 : nt!CcPurgeCacheSection+0x172
fffff880`0a58abf0 fffff880`016b4033 : fffff880`0a58b460 fffff8a0`04bcf010 fffff8a0`04514bc0 fffff880`0a58aef8 : Ntfs!NtfsDeleteFile+0x57b
fffff880`0a58ae70 fffff880`01622cc9 : fffffa80`00000000 fffff8a0`040418c8 fffff880`0a58b3c0 00000000`00006000 : Ntfs!NtfsCommonCleanup+0x1653
fffff880`0a58b280 fffff800`030a7618 : fffff880`0a58b3c0 00000000`00000000 00000000`073cdbb0 fffff880`01522dca : Ntfs!NtfsCommonCleanupCallout+0x19
fffff880`0a58b2b0 fffff880`01622d42 : fffff880`01622cb0 00000000`00000000 fffff880`0a58b700 00000000`00000000 : nt!KeExpandKernelStackAndCalloutEx+0xd8
fffff880`0a58b390 fffff880`016c1a04 : fffff880`0a58b460 fffff880`0a58b460 fffff880`0a58b460 fffff880`0a58b510 : Ntfs!NtfsCommonCleanupOnNewStack+0x42
fffff880`0a58b400 fffff880`01515bcf : fffff880`0a58b460 fffffa80`08c71b80 fffffa80`08c71f68 fffffa80`09ed2d30 : Ntfs!NtfsFsdCleanup+0x144
fffff880`0a58b670 fffff880`015146df : fffffa80`06ed9de0 00000000`00000000 fffffa80`06db0c00 fffffa80`08c71b80 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x24f
fffff880`0a58b700 fffff880`0157a70c : fffffa80`06ed9de0 00000000`09000001 00000000`00000000 00000000`00000000 : fltmgr!FltpDispatch+0xcf
fffff880`0a58b760 fffffa80`06ed9de0 : 00000000`09000001 00000000`00000000 00000000`00000000 00000000`00000000 : symsnap+0x770c
fffff880`0a58b768 00000000`09000001 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`06ed9de0
fffff880`0a58b770 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`06060000 : 0x9000001


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!MiBadShareCount+4c
fffff800`03123d7c cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!MiBadShareCount+4c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c

BUCKET_ID:  X64_0x4E_99_nt!MiBadShareCount+4c

Followup: MachineOwner
---------
Caused by: StorageCraft Volume Snap-Shot or Symantec/Norton Backup Exec driver. Recommend removing the offending program.
My System SpecsSystem Spec
13 Feb 2012   #20
beagrie07

Windows 7 Ultimate 64 Bit
 
 

Ok I'll look for a decent backup alternative to Norton and continue using the comp. Any recommendations for a backup program?

Cheers
My System SpecsSystem Spec
Reply

 help with bluescreen error, hardware issue?




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