Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Games crashes to desktop and browsers stop responding

03 Feb 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Games crashes to desktop and browsers stop responding

Hi.

Recently installed win 7 64b Home Premium (was previously 32b) as my specs said I was 64b ready.
Upgraded the pc with 4GB more RAM (now 8GB total)
Also upgraded with a new graphics card: NVIDIA GeForce GTX 560 Ti
All installed on a new 120GB SSD disk

Now my problems started...When I play SWTOR and WOW it randomly crashes to desktop. My browsers also stop responding and crashes (usually with java or flashplayer) I have updated all java`s and flashplayers btw.

I monitored my pc using afterburner (did no clocking whats so ever, was at default) and all temparatures where normal - at 30C on idle and around 50-60C while gaming.

My graphic cards is overclocked allready from the manufacture at 900MHz.
The card is a GTX560 TI Direct CUII TOP

I first thought it was the drivers, but tried all of them. I now got it back to the stable 275.33...

I checked with /scannow and it found a few corrupted files it could not repair. Tried this 3 times according to the guide.
I`ve tried the /scannow guide with no luck and tried to do a repair using this method with my OS dvd and I actually got a BSOD doing that.

I have now done a NEW clean install of win 7 64b Home Premium, but the same problems are still there. Still corrupted files using /scannow.

So I am back to where it was...games crashes and browser stop responding (IE 8 is the only one I am using atm)

I have attached the required files and also the sfcdetails report.
My profile is updated with my computer specs.

Would love if anyone could help me out with this

Thank you,
Purebusiness

EDIT: have uploaded updated dump files after "graphic drivers have stopped responding and have been restored" error

EDIT2: I have attached an Error log in english as per instruction

My System SpecsSystem Spec
.

03 Feb 2012   #2

Windows 7 32 bit & Windows 7 64 bit
 
 

This sounds like it is a hardware problem in general, since you have already reinstalled with a clean os.

I would start with a memory test for 2 or more hours with your 8gb of ram, and then follow up with a hard drive long test to check for HDD errors. If your getting a crash report that would help a lot.
My System SpecsSystem Spec
03 Feb 2012   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you.

What programs you suggest I use for the memory test and the hard drive long test?

Purebusiness
My System SpecsSystem Spec
.


03 Feb 2012   #4

Windows 7 32 bit & Windows 7 64 bit
 
 

since you have more than 4gb of ram you will need memtest86+ to test all of the ram found: here

For the HDD test, it would be best to go with the manufacturer of the HDD's tools. They should be free to download the tools, but some support sites require product reg before they give you the download link. (in my experience the WD Diagnostic will work for a lot of different manufacturers though)
My System SpecsSystem Spec
03 Feb 2012   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

As we speak I just had a "graphic drivers have stopped responding and have been restored"
Drivers and updates are up to date. I`m not a techie, but it might be, as Ahven2001 mentioned, a hardware problem.

The error message just appeared for a few seconds, but I do recall it mentioned something about Kernel in there (no idea if that is relevant)

Should I create another dump file?

Purebusiness
My System SpecsSystem Spec
03 Feb 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Yes, please upload the latest .dmp files. The more information we have, the easier it will be to help you.

Due to the fact that you continue to have corrupted files even after a fresh install, I am wondering: Where did you get your Windows 7 installation disc?


Also, since your error logs are not in English, I am having a hard time deciphering them. Could you follow these steps to post error logs for us?
  1. Click Start Menu
  2. Type eventvwr into Search programs and files (do not hit enter)
  3. Right click eventvwr.exe and click Run as administrator
  4. Expand Custom Views
  5. Click Administrative Events
  6. Right click Administrative Events
  7. Save all Events in Custom View As...
  8. Save them in a folder where you will remember which folder and save as Errors.evtx
  9. Make sure they are saved with display information for English
  10. Go to where you saved Errors.evtx
  11. Right click Errors.evtx -> send to -> compressed (zipped) folder
  12. Upload the .zip file here.
My System SpecsSystem Spec
03 Feb 2012   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by writhziden View Post
Yes, please upload the latest .dmp files. The more information we have, the easier it will be to help you.
Ok, I have uploaded an updated dump file.

Purebusiness


Quote   Quote: Originally Posted by writhziden View Post
Also, since your error logs are not in English, I am having a hard time deciphering them. Could you follow these steps to post error logs for us?
  1. Click Start Menu
  2. Type eventvwr into Search programs and files (do not hit enter)
  3. Right click eventvwr.exe and click Run as administrator
  4. Expand Custom Views
  5. Click Administrative Events
  6. Right click Administrative Events
  7. Save all Events in Custom View As...
  8. Save them in a folder where you will remember which folder and save as Errors.evtx
  9. Make sure they are saved with display information for English
  10. Go to where you saved Errors.evtx
  11. Right click Errors.evtx -> send to -> compressed (zipped) folder
  12. Upload the .zip file here.
Ah, my bad, doing that now.

Purebusiness

Quote   Quote: Originally Posted by writhziden View Post
Due to the fact that you continue to have corrupted files even after a fresh install, I am wondering: Where did you get your Windows 7 installation disc?
I ordered it online from a webshop here in Norway. They are big and legit so its an original disc

Purebusiness


Quote   Quote: Originally Posted by writhziden View Post
Also, since your error logs are not in English, I am having a hard time deciphering them. Could you follow these steps to post error logs for us?
  1. Click Start Menu
  2. Type eventvwr into Search programs and files (do not hit enter)
  3. Right click eventvwr.exe and click Run as administrator
  4. Expand Custom Views
  5. Click Administrative Events
  6. Right click Administrative Events
  7. Save all Events in Custom View As...
  8. Save them in a folder where you will remember which folder and save as Errors.evtx
  9. Make sure they are saved with display information for English
  10. Go to where you saved Errors.evtx
  11. Right click Errors.evtx -> send to -> compressed (zipped) folder
  12. Upload the .zip file here.
Just uploaded the Error zip file. Its in my first original post.

Purebusiness
My System SpecsSystem Spec
03 Feb 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Alright, go through Event ID 4107 or Event ID 11 is logged in the Application log in Windows and in Windows Server to fix errors with Event ID 4107.
Go through Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2 to fix errors with Event ID 10.

You have a lot of errors involving corrupted/damaged files/hash tables leading me to believe your crashes are related to similar problems. I would suggest running Disk Check with both boxes checked and then doing a Repair Install using your installation disc (I assume it has SP1 built in since it says 7601, so it should be capable of a repair install).

You also received this warning in your logs: The file system structure on volume C: has now been repaired. This further suggests you need to run disk check before doing a repair install.
My System SpecsSystem Spec
03 Feb 2012   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by writhziden View Post
Done

Quote:
You have a lot of errors involving corrupted/damaged files/hash tables leading me to believe your crashes are related to similar problems. I would suggest running Disk Check with both boxes checked and then doing a Repair Install using your installation disc (I assume it has SP1 built in since it says 7601, so it should be capable of a repair install).
Will do the disk check now. Yes, it has SP1 built in

Quote:
You also received this warning in your logs: The file system structure on volume C: has now been repaired. This further suggests you need to run disk check before doing a repair install.

Your drive may be failing: . NET Runtime version 2.0.50727.5448 - Fatal drive motor error (000007FEEF347836) (80,131,506); I will have to look into this. Something may have been lost in translation. The original is .NET Runtime version 2.0.50727.5448 - Uopprettelig kjøremotorfeil (000007FEEF347836) (80131506)
Ah, this is my new SSD. It has the latest firmware on. I do have another 1TB harddrive on this computer thoughs. So if the SSD is broken, I can install Windows 7 on my other drive
My System SpecsSystem Spec
03 Feb 2012   #10

Windows 7 Home Premium 64 Bit
 
 

Turns out the .net runtime had nothing to do with your hard drive. It was a translation issue. It was just saying the .net engine was broken, essentially. A software issue is all.

Have you updated your BIOS to go with your SSD firmware?

And for the SSD, you do not want to tick both boxes in the Disk Check, just the automatically fix file system errors box.
My System SpecsSystem Spec
Reply

 Games crashes to desktop and browsers stop responding




Thread Tools



Similar help and support threads for2: Games crashes to desktop and browsers stop responding
Thread Forum
Solved Getting universal stop symbol in browsers System Security
all programs and games crashes to desktop Graphic Cards
Solved Youtube not responding on various browsers Browsers & Mail
Solved All web browsers stop downloading data every few seconds Browsers & Mail
Java causes browsers to stop responding Browsers & Mail
browsers and Windows 7 Not Responding ? Browsers & Mail
Stop Mousewheel from Scrolling in Browsers Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 09:13 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33