Repeated System freeze, first time BSOD associated with it.

Stiophan · 04 Feb 2012

So in short, bought computer new from Dell in 2009-2010. Been freezing since day one. When froze can only be restarted though a hard reset.

Dell unable to help. Had it physically checked, didn't help.

At worst it froze once everyday. After me fiddling 'round with settings in BIOS, got it down to it 'usually' freezing once a month.(Usually through me fiddling with power settings)

When it freezes seems to have 'some' pattern. It has NEVER frozen when playing any computer game. The highest freezing correspondence seems to be while watching videos/movies on-line, YouTube especially. Un-installed Flash players, still froze.

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So...no BSOD associated with freezing event. But had two BSOD's in the last month. Both BSOD's occurred while watching YouTube as per usual. Of course, the BSOD could be associated with something I have done while trying to fix the problem that's been there for years.

Attached are the things requested in the 'BSOD - Posting Instructions' thread -

Also - Is Windows 7 . . .
- x64
- the original installed OS on the system? - No.
- an OEM or full retail version? - Full retail

- What is the age of system (hardware)? - Bought in late 2009.
- What is the age of OS installation (have you re-installed the OS?) - Installed Windows 7 in 2010.(I think)

usasma · 04 Feb 2012

Killer NIC is disabled - is this deliberate? If so, why?
It's better to uninstall the drivers and physically remove the NIC from the system - that way there are no conflicts or hardware problems.

Bluetooth device is disabled. Is this deliberate? If so, why?
It's better to uninstall the software and remove this device from the system also.

PCTools Data Store has issues. Please uninstall this program.

Please provide this information in your next post:

- Go to Start and type in "msinfo32" and press Enter
- When the utility opens, save a copy of it as an .nfo file, and another copy as a .txt file
- Zip them up and upload them to your next post

One of the BSOD's blames PCTools. As before, please uninstall this application.

BlueTooth drivers date from 2007. Enable the BlueTooth device and either update the drivers or uninstall the device and physically remove it from the system.

Creative audio drivers date from 2008 - please update them.

RealTek High Definition Audio drivers date from 2008 - please update them.

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs:
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please either update the older drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers.

Code:


vmbus.sys                   Sat Nov 20 04:57:29 2010 (4CE79B89)
winhv.sys                   Sat Nov 20 04:20:02 2010 (4CE792C2)
nvstor64.sys                Fri Apr 09 05:22:41 2010 (4BBEF1E1)
nvrd64.sys                  Fri Apr 09 05:23:46 2010 (4BBEF222)
nvraid.sys                  Fri Mar 19 16:59:20 2010 (4BA3E5A8)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
PCTCore64.sys               Sun Nov 13 23:07:59 2011 (4EC0941F)
pctDS64.sys                 Fri Oct 07 02:25:43 2011 (4E8E9B67)
TfSysMon.sys                Wed Nov 09 14:59:05 2011 (4EBADB89)
pctEFA64.sys                Fri Oct 07 02:21:12 2011 (4E8E9A58)
TfFsMon.sys                 Wed Nov 09 14:59:01 2011 (4EBADB85)
pctgntdi64.sys              Tue Nov 22 02:57:50 2011 (4ECB55FE)
PctWfpFilter64.sys          Tue Nov 22 03:03:01 2011 (4ECB5735)
PCTSD64.sys                 Tue Nov 22 02:35:38 2011 (4ECB50CA)
ElRawDsk.sys                Sat Jul 26 13:59:09 2008 (488B65ED)
ctprxy2k.sys                Wed May 05 13:58:57 2010 (4BE1B1E1)
NetB7x64.sys                Wed Jan 06 10:18:30 2010 (4B44A9C6)
ctaud2k.sys                 Wed May 05 13:58:54 2010 (4BE1B1DE)
nvmf6264.sys                Thu Mar 04 20:04:39 2010 (4B9058A7)
ha20x2k.sys                 Wed May 05 13:57:42 2010 (4BE1B196)
emupia2k.sys                Wed May 05 13:55:01 2010 (4BE1B0F5)
ctsfm2k.sys                 Wed May 05 13:55:08 2010 (4BE1B0FC)
ctac32k.sys                 Wed Jul 02 04:38:22 2008 (486B3E7E)
Sftvollh.sys                Mon Sep 13 18:02:56 2010 (4C8E9F90)
RTKVHD64.sys                Wed Jul 16 06:51:19 2008 (487DD2A7)
CTHWIUT.SYS                 Wed May 05 14:00:56 2010 (4BE1B258)
CT20XUT.SYS                 Wed May 05 14:00:51 2010 (4BE1B253)
dump_nvstor64.sys           Fri Apr 09 05:22:41 2010 (4BBEF1E1)
CTEXFIFX.SYS                Wed May 05 14:00:43 2010 (4BE1B24B)
btwaudio.sys                Fri Feb 02 13:55:22 2007 (45C3891A)
btwrchid.sys                Fri Feb 02 13:55:48 2007 (45C38934)
btwavdt.sys                 Fri Feb 02 13:53:57 2007 (45C388C5)
Sftfslh.sys                 Mon Sep 13 18:03:14 2010 (4C8E9FA2)
Sftplaylh.sys               Mon Sep 13 18:03:15 2010 (4C8E9FA3)
pctplsg64.sys               Tue Nov 22 02:47:51 2011 (4ECB53A7)
TuneUpUtilitiesDriver64.sys Thu Sep 17 07:54:52 2009 (4AB2238C)
TfNetMon.sys                Wed Nov 09 14:59:04 2011 (4EBADB88)
Sftredirlh.sys              Mon Sep 13 18:03:26 2010 (4C8E9FAE)
PCTSDInj64.sys              Thu Apr 28 02:10:04 2011 (4DB904BC)
ctoss2k.sys                 Wed May 05 13:55:23 2010 (4BE1B10B)
nvlddmkm.sys                Sat Oct 15 02:07:55 2011 (4E99233B)
nvBridge.kmd                Fri May 20 23:58:23 2011 (4DD7385F)
ImmunetProtect.sys          Thu Dec 08 17:46:04 2011 (4EE13E2C)
ImmunetSelfProtect.sys      Thu Dec 08 17:45:13 2011 (4EE13DF9)
cpuz134_x64.sys             Fri Jul 09 07:16:58 2010 (4C37052A)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\020412-55770-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Feb  3 21:07:15.389 2012 (UTC - 5:00)
System Uptime: 0 days 11:19:02.402
*** WARNING: Unable to verify timestamp for PCTCore64.sys
*** ERROR: Module load completed but symbols could not be loaded for PCTCore64.sys
Probably caused by : PCTCore64.sys ( PCTCore64+53470 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  pctsSvc.exe
FAILURE_BUCKET_ID:  X64_0x50_PCTCore64+53470
Bugcheck code 00000050
Arguments fffff8a0`18ed0068 00000000`00000000 fffff880`01333470 00000000`00000000
BiosVersion = 1.0.13
BiosReleaseDate = 05/05/2009
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2666
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011612-46316-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Jan 16 00:18:29.985 2012 (UTC - 5:00)
System Uptime: 0 days 4:20:46.624
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+18026 )
PROCESS_NAME:  msfeedssync.ex
DEFAULT_BUCKET_ID:  DRIVER_FAULT_0x76
BUGCHECK_STR:  0x76
FAILURE_BUCKET_ID:  X64_0x76_msfeedssync.ex_nt!_??_::NNGAKEGL::_string_+18026
Bugcheck code 00000076
Arguments 00000000`00000000 fffffa80`0e843630 00000000`00000002 00000000`00000000
BiosVersion = 1.0.13
BiosReleaseDate = 05/05/2009
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2666
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``