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Windows 7: BSOD 3B at system shutdown

04 Feb 2012   #1
Fr33lancer

Windows 7 Professional x64
 
 
BSOD 3B at system shutdown

Hello

I recently purchased an SSD, and therefore performed a new OS installation (Win7 x64 Pro).
The issue I'm encountering is that at shutdown (only that), let's say once on two, my screen flickers and I got a BBCode 3B BSOD (Apparently, it's SYSTEM_SERVICE_EXCEPTION, which helps a lot )

In fact, I found this topic, not old at all, which details the same symptoms :
http://www.sevenforums.com/crashes-d...s-install.html

Bad news is that I'm already running on latest graphic card driver (11.12 ==> 12.1) and I installed the ATK thing from ASUS website (ASACPI date is 2009), but I'm still having the BSODs

I'm out of ideas.
I attached the files from jcgriff2 utility and perfmon report (I hope having a french OS doesn't matter)
3 first dump files are not relevant, please ignore them.

My PC :

Asus P7P55D
Intel Core I5 750
Radeon HD 5850
Gskill Ripjaws DDR3 PC3-12800 - 2 x 2 Go (4 Go)
Samsung Series 830 128Go (SSD)
Samsung Spinpoint F1 750 Go (HDD)

Thanks in advance for your help.


My System SpecsSystem Spec
.
04 Feb 2012   #2
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Please remove your overclock while we diagnose the problem. If the system stabilizes, you can return your OC

Code:
sptd.sys     Tue Aug 24 02:13:12 2010 (4C7362F8)
Please uninstall Daemon Tools/Alcohol 120%. The driver associated with it (SPTD) is a known BSOD maker and could be the culprit in yours even though it isn't specifically blamed. Run the SPTD removal tool to remove it completely - DuplexSecure

Also to note, VDeck is the process running in the last 6 crashes. That doesn't mean that it is causing the crash, but can we remove it for testing purposes? Again, if the system stabilizes feel free to re-install it.

Code:
fffff880`08ce1000 fffff880`08ce7000   RTCore64.sys
This driver is showing up in your unloaded drivers. It belongs to Riva Tuner and has caused many problems in Windows 7. Please uninstall the software if it is still installed on your system.

Start with the above and if that doesn't solve it I will suggest more things to do.

BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Feb  3 22:34:22.346 2012 (UTC - 5:00)
System Uptime: 0 days 7:55:50.563
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::ReleaseReference+16 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  VDeck.exe
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!DXGADAPTER::ReleaseReference+16
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 3812
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Jan 31 19:58:05.630 2012 (UTC - 5:00)
System Uptime: 0 days 6:32:07.473
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::ReleaseReference+16 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  VDeck.exe
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!DXGADAPTER::ReleaseReference+16
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 3812
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Jan 30 20:07:45.464 2012 (UTC - 5:00)
System Uptime: 0 days 7:46:10.682
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::ReleaseReference+16 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  VDeck.exe
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!DXGADAPTER::ReleaseReference+16
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 3812
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 28 20:43:39.458 2012 (UTC - 5:00)
System Uptime: 0 days 14:21:58.501
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::ReleaseReference+16 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  VDeck.exe
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!DXGADAPTER::ReleaseReference+16
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 3812
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 26 18:27:57.504 2012 (UTC - 5:00)
System Uptime: 0 days 6:17:03.722
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::ReleaseReference+16 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  VDeck.exe
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!DXGADAPTER::ReleaseReference+16
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 3812
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 21 21:42:42.054 2012 (UTC - 5:00)
System Uptime: 0 days 14:26:45.201
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::ReleaseReference+16 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  VDeck.exe
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!DXGADAPTER::ReleaseReference+16
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 3812
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Jan 20 16:20:25.080 2012 (UTC - 5:00)
System Uptime: 0 days 0:05:33.297
Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+72 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KiProcessExpiredTimerList+72
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 4013
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Jan 20 15:13:05.729 2012 (UTC - 5:00)
System Uptime: 0 days 0:11:21.557
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 4013
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Jan 20 14:55:38.535 2012 (UTC - 5:00)
System Uptime: 0 days 0:12:22.753
Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+72 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KiProcessExpiredTimerList+72
BiosReleaseDate = 12/14/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID:        "Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 4013
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
11 Feb 2012   #3
Fr33lancer

Windows 7 Professional x64
 
 

Hello Mike,
Thanks for your answer.

Your first advice was the good one.
I removed the O/C and as a result, I didn't had a single BSOD all week long.

Yet, I had tested the O/C before and it had proven "stable" under specific stress tool such as OCCT or any games so far.

Thanks for your support and expertise.
Regards.
My System SpecsSystem Spec
.

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