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Windows 7: BSOD While running antivirus software scan, Bug Check Code 0x00000019

05 Feb 2012   #1
silverbatmarch

Windows 7 Home Premium 64 bit
 
 
BSOD While running antivirus software scan, Bug Check Code 0x00000019

Ran a full scan on my computer with PC Tools Spyware doctor with antivirus

Running an HP G62 Notebook
Processor: AMD Athelon II P320 Dual Core
OS: Windows 7 Home Premium 64 bit
MB : ASPI x64-based PC
I've attached two .dmp files with the basic reasons why they crashed.
I found that the problem was with the ntoskrnl.exe file but I don't know how to fix it...


My System SpecsSystem Spec
.

05 Feb 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Please follow the http://www.sevenforums.com/crashes-d...tructions.html to upload your crash reports. The information you provided was rather vague, and the method used to analyze the .dmp files often provides no useful information or misleading information. We really need the full crash reports to give informed troubleshooting steps.
My System SpecsSystem Spec
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 BSOD While running antivirus software scan, Bug Check Code 0x00000019




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