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Windows 7: BSOD at random times

05 Feb 2012   #1
bigak82

Windows 7 ultimate x64
 
 
BSOD at random times

Getting STOP 0x00000124 BSOD, doesn't seem to matter what I'm doing - sometimes playing Dragon Age Origins, sometimes surfing on Firefox, sometimes running iTunes.

Kind of suspect cooling; had a heat sink or something replaced under warranty about 2 years ago. Run a stand/external fan under the laptop now.

system info:
x64
originally Vista, free upgrade to 7 (purchased just before 7 was released)
~2.5 years old
OS installed ~2 years ago

Filled in my system info on my profile, hopefully it's there (first time posting here) otherwise I will update the thread.

Thanks for any help!

- Devin


My System SpecsSystem Spec
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05 Feb 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Your .dmp file shows a stop error of 0x124 which is a general hardware error .
Quote:
A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress
Some generic advice.

If you are overclocking STOP. Return to the default settings at least for now.
If you are running a RAID update its driver.



You can read more on this error and what to try here...
Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
12 Feb 2012   #3
bigak82

Windows 7 ultimate x64
 
 

New information: I followed the advice on Stop 0x124 - what it means and what to try but it has not fixed the problem. What I HAVE noticed is that I only get a BSOD if I'm running an audio file (so in itunes or playing a game). For example, today I was using the computer most of the day without issue, and then I opened itunes, and 30 seconds into a song I got a BSOD.

Does this mean there is a conflict with my sound card? As I said, all drivers are up to date. Pretty sure the card itself is integrated into the motherboard.

Thanks for any help.
My System SpecsSystem Spec
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12 Feb 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Sometimes in these instances, you can disable the display card's HD audio and it resolves the conflict. Another option is to re-install the audio driver and update the chipset driver for the sound card and the motherboard, respectively.
My System SpecsSystem Spec
13 Mar 2012   #5
bigak82

Windows 7 ultimate x64
 
 

So I disabled HD audio, and that solved the problem... for about a week. Then the problem came back. So I reinstalled the drivers, which also worked... for about another week. So then I stopped using itunes. Problems seems to be solved. Might try upgrading itunes, which I don't like doing, and don't see why itunes would suddenly start doing this, since I haven't upgraded it in a while. Also, the problem didn't only happen when running itunes, but also when gaming (this has also stopped). Thoughts? Thanks a lot for helping me through this even as far as we've gotten! Even if I'm using aweful WMP for now, I've at least stopped the BSODs :-D
My System SpecsSystem Spec
13 Mar 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome.

It sounds like you may have had a combination of problems. Your drivers may have been corrupted. iTunes may have also been corrupted and required a re-install with the latest version. Run the computer for a couple weeks and see how the system responds. Then post back how things are going.

Thank you very much for posting your steps. It is very helpful to find out what troubleshooting has been done and what the results were.
My System SpecsSystem Spec
21 Mar 2012   #7
bigak82

Windows 7 ultimate x64
 
 

Unfortunately the problem persists: youtube still causes crashes. WMP still seems fine. Haven't been using itunes. I reinstalled the audio drivers again and the problem persists. Is it time to update the chipset driver for the sound card and motherboard? I have no idea what that means, but I see it in a previous suggestion :-p
My System SpecsSystem Spec
21 Mar 2012   #8
bigak82

Windows 7 ultimate x64
 
 

Oh, other BSOD was using NPR media player
My System SpecsSystem Spec
21 Mar 2012   #9
writhziden

Windows 7 Home Premium 64 Bit
 
 

Chipset drivers can be found on the support site for your computer through HP driver support. 24/7 Online support for HP's Home and Home Office Products - HP Customer Care (United States - English)
My System SpecsSystem Spec
01 Apr 2012   #10
bigak82

Windows 7 ultimate x64
 
 

Hello,
I haven't updated the chipset drivers yet, but I did have another BSOD just using Firefox, so without any audio going at all. Does this mean it's probably not an audio issue after all? This has only happened once. Also, the system will crash when WMP is running as well, even though it had seemed to be "safe."
My System SpecsSystem Spec
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