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Windows 7: please help to solve COM SURROGATE error

05 Feb 2012   #1
eviliony

Windows 7 Ultimate x64
 
 
please help to solve COM SURROGATE error

Okay i really dont know how to solve this issue, it happens today and since then whatever i do (restarting or shut down my pc) nothing helps...


i cannot login to win 7... i can right click and refresh but i cannot open any application... when i open My Computer... the loading takes forever... can somebody help solve this?

I tried to do what this web suggests :

Fix for COM Surrogate Has Stopped Working Error in Vista - How-To Geek

but i cannot go to the advance setting area... it just takes all forever... its like the explorer is crashing... please help on how to solve this? i dont want to format or anything... and i dont know what is wrong... basically i just browsing media files while the error occurs for the first time please i need immediate help...


My System SpecsSystem Spec
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05 Feb 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Do the following steps.
  1. Get to the Advanced Boot Options screen.
  2. Start the computer in Safe Mode.
  3. Troubleshoot Application Conflicts by Performing a Clean Startup.
  4. Restart in normal mode and see if there is an improvement.
My System SpecsSystem Spec
05 Feb 2012   #3
eviliony

Windows 7 Ultimate x64
 
 

okay i dont understand... start the computer in safe mode? and then how to proceed with advanced boot options or the otehr one?
My System SpecsSystem Spec
.

05 Feb 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Use advanced boot options to start in safe mode. Then do the steps in the third link.

I've updated my previous post to be clearer.
My System SpecsSystem Spec
05 Feb 2012   #5
eviliony

Windows 7 Ultimate x64
 
 

okay ... as another update regarding this issue .. it occurs when my brother is transferring pictures/videos from his camera to my secondary hardisk... everything is transferred perfectly and suddenly some of the pictures cannot be viewed (i think its corrupted) ... luckily my bro hasnt delete the medias from his side...

well actually i was worried about my other media in that hardisk, will they be affected? i checked while in the safe mode.. they are all just fine... i really hope nothing goes wrong... and finally i tried to run chkdsk on my secondary hardisk and it hangs at the stages 4 of 5 ... what could be causing this?

and at this moment im following your advice running the windows in clean boot state ...
My System SpecsSystem Spec
05 Feb 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

I would suggest running a hard disk diagnostic with the manufacturer's diagnostic utility based on that behavior. HD Diagnostic lists the hard disk manufacturers and where to find their utilities.
My System SpecsSystem Spec
05 Feb 2012   #7
eviliony

Windows 7 Ultimate x64
 
 

okay please teach me on this cause i find that guide quite confusing... both my hdd is SAMSUNG:

1. samsung hd401lj ata device
2. samsung hd154UI ata device

i dont know which one carries the 1.5TB among those 2.. as that is my secondary hardisk..

and when i googled it up... it gives me links about driver update which im not sure which one to choose from.. and btw... after the clean boot the computer is running normal.. as far as i know.. as i can now open firefox (where previously it cant)
My System SpecsSystem Spec
05 Feb 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

Alright, do the following steps.
  1. Click Start Menu
  2. Right click Computer
  3. Click manage
  4. Go to Disk Management (from the list on the left)
  5. post a screenshot of your disk management window using the steps in Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
05 Feb 2012   #9
eviliony

Windows 7 Ultimate x64
 
 

here it is
My System SpecsSystem Spec
05 Feb 2012   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

Right click Disk 0 and click Properties. That should list the number for that drive.
Right click Disk 1 and click Properties. That should list the number for that drive.

Use Samsung to find the diagnostic utility for the drive in question.
My System SpecsSystem Spec
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 please help to solve COM SURROGATE error




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