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Windows 7: random BSOD caused by ntoskrnl.exe+7cc40 (?) specially after start PC


05 Feb 2012   #1
Rjo

Windows 7 Professional x64
 
 
random BSOD caused by ntoskrnl.exe+7cc40 (?) specially after start PC

Hello,

my laptop is a HP dv7 1080 originally with vista x64 OEM upgraded to seven pro x64 RETAIL with accademy program. Upgrade done a year ago NEVER a problem, never a BSOD. Basically never problem with my laptot. My hardware is 2008 old but i never have problems with it. I replaced only power charger and battery.

I'm unable to run System Health Report with perfmon /report because i receive a timeout error doing it but i see that on C:\PerfLogs\System\Diagnostics i've all reports that i tried to do. I'll attach it and also minidump folder.

Using Blue screen view i saw that BSOD SYSTEM_SERVICE_EXCEPTION are always caused by ntoskrnl.exe

==================================================
File di Dump : 020512-10686-01.dmp
Data e Ora del Crash: 05/02/2012 18:45:00
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parametro 1 : 00000000`c0000046
Parametro 2 : fffff800`03107590
Parametro 3 : fffff880`0c1ea090
Parametro 4 : 00000000`00000000
Causato Da Driver : ntoskrnl.exe
Causato Da Indirizzo: ntoskrnl.exe+7cc40
Descrizione del File: NT Kernel & System
Nome del Prodotto : Microsoft® Windows® Operating System
Società : Microsoft Corporation
Versione del File : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processore : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Nome Computer :
Percorso completo : C:\Windows\Minidump\020512-10686-01.dmp
Processori: : 2
Versione maggiore:: 15
Versione minore: : 7601
Dimensioni file Dump:: 282.736
==================================================


I need help. Thanks you

My System SpecsSystem Spec
.

05 Feb 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

> Your crash was related to oodivd.sys DiskImage Virtual Disk Driver (Win32) from O&O Software GmbH dated 2/2009
Suggest you remove it to test.
NB, if critical update to newest



> Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

On completion you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

Using MagicISO to create ISO image files
My System SpecsSystem Spec
05 Feb 2012   #3
Rjo

Windows 7 Professional x64
 
 

Ok.

DiskImage removed, note i had 2011 version installed first day of passed month. Maybe some problems with old 2009 version file?

I've not more Daemon Tools, i'm using Virtual CloneDrive like virtual image disk. During last year never a problem with DT or virtual clonedrive. Anyway i've removed also SPTD not necessary for me.


It is Possible that DiskImage caused me that BSOD?

Anyway thanks you
My System SpecsSystem Spec
.


05 Feb 2012   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Time will reveal all.
Keep doing what you normally do.
Good luck!
Lets hope that is the end of your BSOD problems.
Should any more occur please upload them here.

NOTE.
It is much easier to find patterns, etc, when there is more than one crash.

We prefer you wait until you have at least two so that if one is corrupt the other probably wont be.
My System SpecsSystem Spec
07 Feb 2012   #5
Rjo

Windows 7 Professional x64
 
 

So after 48h no more BSOD. Problem appear solved. Thanks you!!
My System SpecsSystem Spec
07 Feb 2012   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Wonderful news.
Good luck...
My System SpecsSystem Spec
Reply

 random BSOD caused by ntoskrnl.exe+7cc40 (?) specially after start PC




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