BSOD & SWTOR (Dump Inside)

projectdwnshft · 14 Mar 2012

yes i made a restore point and no i have not reverted back because i wanted to know what caused this bsod, and i cant really tell by what you just posted

usasma · 15 Mar 2012

The memory dump blames the kernel (core) of the OS. If it actually was the kernel that was at fault, you'd have many more problems other than the occasional BSOD.

To see if you can reveal the exact cause, please run Driver Verifier according to these instructions: http://www.carrona.org/verifier.html

projectdwnshft · 15 Mar 2012

i forgot to ask you, do you want me to keep the logitech mouse plugged in or should i switch back to the microsoft one? atm im using the micrsoft cause after that crash i decided to swap them out

usasma · 16 Mar 2012

The less that you change, the easier it's going to be to put the blame on something.
I'd stay with the Microsoft mouse for the time being.

projectdwnshft · 16 Mar 2012

ok i ask because it was fine with the microsoft mouse for a couple days, the dumps i posted happened after i re-plugged in the logitech mouse so to find blame i just assumed keep the mouse in that may have triggered the problem

usasma · 16 Mar 2012

Good logic, but I work it a bit differently. We make the system stable first - then we add stuff back (one at a time) to see what causes the BSOD's.

projectdwnshft · 24 Mar 2012

Ok so its been a good week and last weekend, sunday to be exact, my friend came over and we decided to completely clean the harddrive and reinstall windows 7. I started by not loading up my mouse or keyboard and just stuck with the microsoft kybrd and mouse, then by wed. i decided to load just my logitech mouse. no problems at all after that. so jump forward to today, i went ahead and plugged in the xbox controller and let windows update and install the drivers but didnt get to try it out cause i had to reinstall steam and then redownload batman. well 20mins ago i walked away from the computer and when i came back it was on the login screen, i logged in and was greeted by the windows has recovered from an unexpected shut down and said it was bluescreen related. so heres the dmp file for this bsod. hope you can pinpoint what caused it. Also every time i added a new usb device i made a restore point before installing so i could revert back if need be.

usasma · 25 Mar 2012

BSOD analysis (at the user level) isn't an exact science. As such we rely on our experiences to see what's the most likely issue.

IMO the USB XBox Controllers are the most likely cause here. This is based on 3 things:
- previous issues on other systems with this device
- the 2009 driver date (as I recall, there isn't a newer version)
- your description of when the errors started occurring.

So, remove the XBox Controller, uninstall it's software, and then revert to the previous System Restore point
Test the system to see if that has fixed the error for you.

If you're interested in further experimentation, I'd have to wonder if there were "difficulties" between the Logitech stuff and the XBox stuff. To test that:
- uninstall the Logitech stuff
- revert to the System Restore point prior to that installation (so you have no XBox stuff and no Logitech stuff)
- set another Restore Point
- install the XBox Controller (and DON'T install the Logitech stuff)
- see if the BSOD's return.

Finally, FWIW, I'd suggest running Driver Verifier after each change. This is to see if it'll force the OS to give up faulting driver's name for the BSOD. Here's the instructions on how to use it: Driver Verifier Settings

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
MpFilter.sys    Wed Apr 06 16:07:29 2011 (4D9CC801)
GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
LHidFilt.Sys    Fri Sep 02 02:23:09 2011 (4E60764D)
LMouFilt.Sys    Fri Sep 02 02:23:15 2011 (4E607653)
xusb21.sys      Thu Aug 13 18:10:17 2009 (4A848F49)
MpNWMon.sys     Wed Apr 06 16:07:23 2011 (4D9CC7FB)
Rt64win7.sys    Fri Jun 10 02:33:15 2011 (4DF1BAAB)
nvlddmkm.sys    Wed Feb 29 13:04:52 2012 (4F4E68C4)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032412-16265-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Sat Mar 24 19:32:22.651 2012 (UTC - 4:00)
System Uptime: 0 days 0:41:02.245
Probably caused by : ntkrnlmp.exe ( nt!CmpReportNotifyHelper+12b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  wmpnetwk.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!CmpReportNotifyHelper+12b
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02f2465f fffff880`06477ed0 00000000`00000000
BiosVersion = 6.00 PG
BiosReleaseDate = 02/19/2008
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

projectdwnshft · 25 Mar 2012

this is the first time ive ever seen this pop up, playing swtor i get a pop up window that says windows has encounted a critical error and will restart in 1 min. please save your work, then a minute later i get a BSOD.

projectdwnshft · 25 Mar 2012

heres another one for ya