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Windows 7: BSOD with BUGCODE_USB_DRIVER error


05 Feb 2012   #1

Windows 7 Home Premium SP1 64bit
 
 
BSOD with BUGCODE_USB_DRIVER error

I tried to do as suggested for a BSOD issue, and download the dump & system file collection program...but my pc is in such bad shape it won't even recognize a .exe file and asks me what program I want to use to open it. I try to save it so I can double-click to open, but it won't let me save it either.

I'm getting all sorts of problems, including a BUGCODE_USB_DRIVER error with my BSOD, a low disk storage error, and my pc won't do anything intensive such as watch videos on YouTube, etc.

To give a hint, I did have some sort of virus issue in December and the issues started at that time. Norton now says I don't have any virus issues, but the damage apparently has been done.

I was also getting errors something about the video display stopped responding and then recovering...but this has stopped recently.

Anything you can do to help me, I'd appreciate it.

My System SpecsSystem Spec
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05 Feb 2012   #2

Windows 7 Home Premium SP1 64bit
 
 

Update - I just did what was in this thread...

http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

and I've not had much time to see if it fixed much...but I still cannot watch YouTube videos...I get all the text to load, but the video itself is just a black box and won't do anything.
My System SpecsSystem Spec
05 Feb 2012   #3

Windows 7 Home Premium SP1 64bit
 
 

Update - just got the "low disk space" error on E: drive. Seems like I'm still having the issue with only my wired mouse and keyboard plugged in.
My System SpecsSystem Spec
.


06 Feb 2012   #4

Windows 7 Home Premium SP1 64bit
 
 

Another update. I ran the driver verifier, and upon rebooting got a BSOD saying I had a driver that was corrupting the system. But now I need more help. It says in the verifier instructions to :bring up an elevated administrative cmd/DOS screen" and type verifier /query...

How do I bring up such a screen? I'm sorry but I'm a newbie at this.

Thanks, Dave
My System SpecsSystem Spec
06 Feb 2012   #5

Windows 7 Home Premium SP1 64bit
 
 

Ok, here is my dump file as best I could get it.

Attachment 197025
My System SpecsSystem Spec
06 Feb 2012   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Hello there Dave...

> Symantec is a frequent cause of BSOD's.
Please remove and replace it with Microsoft Security Essentials AT LEAST TO TEST

http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

> Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!
My System SpecsSystem Spec
06 Feb 2012   #7

Windows 7 Home Premium SP1 64bit
 
 

Thanks JMH.

1) I can't download Security Essentials...I click on the download button and nothing happens. I even tried to right click and say "open in new window", but nothing happens.

2) I ran MalWarebytes and it found nothing back in December...but I'll run it again.

I'm tired, going to bed, but I'll post up tomorrow what I find.
My System SpecsSystem Spec
06 Feb 2012   #8
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

It may be your Norton {or indeed Malware} that is blocking you downloading MSE.

I would suggest it is good practise to run Malwarebytes far more often than you apparently do. {I run it nightly.}
My System SpecsSystem Spec
06 Feb 2012   #9

Windows 7 Home Premium SP1 64bit
 
 

Quote   Quote: Originally Posted by JMH View Post
It may be your Norton {or indeed Malware} that is blocking you downloading MSE.

I would suggest it is good practise to run Malwarebytes far more often than you apparently do. {I run it nightly.}
Ok, so I got it to download MSE, but when I select RUN, it shows the % downloaded, and then when it finishes, it asks me what program I want to use to open it. I can't properly download or run any executables. Any idea how to fix that?

BTW, I disabled Norton temporarily already.
My System SpecsSystem Spec
06 Feb 2012   #10

Windows 7 Home Premium SP1 64bit
 
 

I read the threads on file association and still cannot get ANY file to run. I even tried this thread
Default Programs - Associate a File Type or Protocol


and picked .exe from here, but that would not work, so then tried .reg from here and that still did not work
http://www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.html

and then enabled regedit so that I could get the reg download...
Regedit - Enable or Disable - Vista Forums

by using the elevated command prompt learned here
Elevated Command Prompt - Vista Forums

Even after all this, no matter what I seem to try to download, it always asks me to select some program to "open" the file. ANd if I click save, then it does save...but when I double click to open, I'm prompted for a program to open it...


THis is an endless loop....help please!
My System SpecsSystem Spec
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 BSOD with BUGCODE_USB_DRIVER error




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