I tried to do as suggested for a BSOD issue, and download the dump & system file collection program...but my pc is in such bad shape it won't even recognize a .exe file and asks me what program I want to use to open it. I try to save it so I can double-click to open, but it won't let me save it either.
I'm getting all sorts of problems, including a BUGCODE_USB_DRIVER error with my BSOD, a low disk storage error, and my pc won't do anything intensive such as watch videos on YouTube, etc.
To give a hint, I did have some sort of virus issue in December and the issues started at that time. Norton now says I don't have any virus issues, but the damage apparently has been done.
I was also getting errors something about the video display stopped responding and then recovering...but this has stopped recently.
Anything you can do to help me, I'd appreciate it.