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Windows 7: Need Help BSOD and Reboots


06 Feb 2012   #1

windows 7 home premium 32 bit
 
 
Need Help BSOD and Reboots

Been getting BSOD and Reboots can anyone help ?

windows 7 32 bit

included minidumps.

My System SpecsSystem Spec
.

06 Feb 2012   #2

windows 7 home premium 32 bit
 
 

can anyone help ?
My System SpecsSystem Spec
06 Feb 2012   #3

Windows 7 Home Premium 64 Bit
 
 

Code:
  1. Loading Dump File [F:\BSODDmpFiles\DeadPirater\Windows_NT6_BSOD_jcgriff2\020612-21625-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (8 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16481.x86fre.win7_gdr.091207-1941 Machine Name: Kernel base = 0x82c0a000 PsLoadedModuleList = 0x82d49570 Debug session time: Mon Feb 6 14:51:48.239 2012 (GMT-7) System Uptime: 1 days 20:28:39.325 Loading Kernel Symbols ............................................................... ................................................................ ............................. Loading User Symbols Loading unloaded module list ...... 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* BAD_POOL_HEADER (19) The pool is already corrupt at the time of the current request. This may or may not be due to the caller. The internal pool links must be walked to figure out a possible cause of the problem, and then special pool applied to the suspect tags or the driver verifier to a suspect driver. Arguments: Arg1: 00000003, the pool freelist is corrupt. Arg2: 82d371f0, the pool entry being checked. Arg3: 82d371f0, the read back flink freelist value (should be the same as 2). Arg4: 00000000, the read back blink freelist value (should be the same as 2). Debugging Details: ------------------ BUGCHECK_STR: 0x19_3 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 82cbb3c1 to 82d2166e STACK_TEXT: b2c6f768 82cbb3c1 00000000 00000028 58434f46 nt!ExAllocatePoolWithTag+0x664 b2c6f78c 8c0fa3b2 85a04d48 85827638 85b44310 nt!FsRtlInsertPerFileObjectContext+0x44 b2c6f7ac 8c0f6e33 00000034 85a04d48 b2c6f7e8 fltmgr!TargetedIOCtrlAttachAsFoCtx+0x84 b2c6f80c 8c0f8033 00000000 00000000 85b44290 fltmgr!FltpNormalizeNameFromCache+0x135 b2c6f838 8c0f8df4 01b44290 00000000 85b44290 fltmgr!FltpExpandShortNames+0x2b5 b2c6f854 8c0f9505 85b40000 00000000 85ebeefc fltmgr!FltpGetNormalizedFileNameWorker+0xae b2c6f86c 8c0f6765 85b44290 00000000 85b44290 fltmgr!FltpGetNormalizedFileName+0x19 b2c6f884 8c0e0b21 85b44290 00000000 00000000 fltmgr!FltpCreateFileNameInformation+0x81 b2c6f8b4 8c0e0fa3 85d1bfd4 00000000 b2c6f94c fltmgr!FltpGetFileNameInformation+0x321 b2c6f8dc 8c113c87 0008ece0 00000401 b2c6f910 fltmgr!FltGetFileNameInformation+0x12b b2c6f92c 8c113edd 8608ece0 b2c6f94c 0003a99c fileinfo!FIStreamGetInfo+0x109 b2c6f968 8c0da324 8608ece0 b2c6f98c 553d0b96 fileinfo!FIPostCreateCallback+0x171 b2c6f9d0 8c0dd512 0008ec80 8608ec80 1000000c fltmgr!FltpPerformPostCallbacks+0x24a b2c6f9e4 8c0ddb46 8608ec80 8598b008 b2c6fa24 fltmgr!FltpProcessIoCompletion+0x10 b2c6f9f4 8c0de29c 8663b2a8 8598b008 8608ec80 fltmgr!FltpPassThroughCompletion+0x98 b2c6fa24 8c0f18c9 b2c6fa44 00000000 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x33a b2c6fa70 82c38f44 8663b2a8 8662e9d8 85a17e1c fltmgr!FltpCreate+0x2db b2c6fa88 82e0c72d 9791a2ec b2c6fc30 00000000 nt!IofCallDriver+0x63 b2c6fb60 82e0f908 86617688 856af040 88c9f740 nt!IopParseDevice+0xed7 b2c6fbdc 82e4e2d2 00000000 b2c6fc30 00000040 nt!ObpLookupObjectName+0x4fa b2c6fc38 82e09cce 03d5f988 856af040 b2c6fc01 nt!ObOpenObjectByName+0x159 b2c6fcb4 82e54c53 03d5f9e4 80100080 03d5f988 nt!IopCreateFile+0x673 b2c6fd00 82c3f79a 03d5f9e4 80100080 03d5f988 nt!NtCreateFile+0x34 b2c6fd00 772b64f4 03d5f9e4 80100080 03d5f988 nt!KiFastCallEntry+0x12a WARNING: Frame IP not in any known module. Following frames may be wrong. 03d5f9ec 00000000 00000000 00000000 00000000 0x772b64f4 STACK_COMMAND: kb FOLLOWUP_IP: fileinfo!FIStreamGetInfo+109 8c113c87 85c0 test eax,eax SYMBOL_STACK_INDEX: a SYMBOL_NAME: fileinfo!FIStreamGetInfo+109 FOLLOWUP_NAME: MachineOwner MODULE_NAME: fileinfo IMAGE_NAME: fileinfo.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc18f FAILURE_BUCKET_ID: 0x19_3_fileinfo!FIStreamGetInfo+109 BUCKET_ID: 0x19_3_fileinfo!FIStreamGetInfo+109 Followup: MachineOwner ---------
  2. Loading Dump File [F:\BSODDmpFiles\DeadPirater\Windows_NT6_BSOD_jcgriff2\012312-25437-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (8 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16481.x86fre.win7_gdr.091207-1941 Machine Name: Kernel base = 0x82c09000 PsLoadedModuleList = 0x82d48570 Debug session time: Mon Jan 23 03:54:37.230 2012 (GMT-7) System Uptime: 1 days 21:22:35.395 Loading Kernel Symbols ............................................................... ................................................................ .............................. Loading User Symbols Loading unloaded module list ........ 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* REFERENCE_BY_POINTER (18) Arguments: Arg1: 00000000, Object type of the object whose reference count is being lowered Arg2: 8841d608, Object whose reference count is being lowered Arg3: 00000002, Reserved Arg4: ffffffff, Reserved The reference count of an object is illegal for the current state of the object. Each time a driver uses a pointer to an object the driver calls a kernel routine to increment the reference count of the object. When the driver is done with the pointer the driver calls another kernel routine to decrement the reference count. Drivers must match calls to the increment and decrement routines. This bugcheck can occur because an object's reference count goes to zero while there are still open handles to the object, in which case the fourth parameter indicates the number of opened handles. It may also occur when the object’s reference count drops below zero whether or not there are open handles to the object, and in that case the fourth parameter contains the actual value of the pointer references count. Debugging Details: ------------------ CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x18 CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 82c5f36c to 82cda574 STACK_TEXT: a90f7c6c 82c5f36c 00000018 00000000 8841d608 nt!KeBugCheckEx+0x1e a90f7c90 82c5f31a 8841d608 82e21ebc a0676728 nt!ObfDereferenceObjectWithTag+0x4b a90f7c98 82e21ebc a0676728 85b1e7f0 0000a684 nt!ObfDereferenceObject+0xd a90f7cdc 82e4cdd9 a0676728 894e2d08 870cc4a0 nt!ObpCloseHandleTableEntry+0x21d a90f7d0c 82e4cf7f 870cc4a0 85b1e701 062cf51c nt!ObpCloseHandle+0x7f a90f7d28 82c3e79a 0000a684 062cf520 776e64f4 nt!NtClose+0x4e a90f7d28 776e64f4 0000a684 062cf520 776e64f4 nt!KiFastCallEntry+0x12a WARNING: Frame IP not in any known module. Following frames may be wrong. 062cf520 00000000 00000000 00000000 00000000 0x776e64f4 STACK_COMMAND: kb FOLLOWUP_IP: nt!ObfDereferenceObjectWithTag+4b 82c5f36c cc int 3 SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: nt!ObfDereferenceObjectWithTag+4b FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4b1e0907 FAILURE_BUCKET_ID: 0x18_nt!ObfDereferenceObjectWithTag+4b BUCKET_ID: 0x18_nt!ObfDereferenceObjectWithTag+4b Followup: MachineOwner ---------
  3. Loading Dump File [F:\BSODDmpFiles\DeadPirater\Windows_NT6_BSOD_jcgriff2\012112-22609-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (8 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16481.x86fre.win7_gdr.091207-1941 Machine Name: Kernel base = 0x82c09000 PsLoadedModuleList = 0x82d48570 Debug session time: Sat Jan 21 06:41:06.953 2012 (GMT-7) System Uptime: 0 days 0:00:13.921 Loading Kernel Symbols .................................................... Loading User Symbols Mini Kernel Dump does not contain unloaded driver list ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 124, {0, 8662a8fc, 0, 0} Probably caused by : hardware Followup: MachineOwner --------- 7: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 00000000, Machine Check Exception Arg2: 8662a8fc, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000, High order 32-bits of the MCi_STATUS value. Arg4: 00000000, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_GenuineIntel CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT CURRENT_IRQL: 0 STACK_TEXT: 80f8fcc4 82ccc1c5 8662a8e0 82d66f88 82d66f80 nt!WheapCreateTriageDumpFromPreviousSession+0x32 80f8fce4 82cccfe1 82d66f80 8662a8e0 82d66fb0 nt!WheapProcessWorkQueueItem+0x56 80f8fd00 82c64083 82d66f80 00000000 856aed48 nt!WheapWorkQueueWorkerRoutine+0x1f 80f8fd50 82df0d16 00000001 a5aa80ed 00000000 nt!ExpWorkerThread+0x10d 80f8fd90 82c92159 82c63f76 00000001 00000000 nt!PspSystemThreadStartup+0x9e 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: hardware IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_PRV BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_PRV Followup: MachineOwner ---------
  1. Possible causes are Memory Problems... Drivers...
  2. Possible causes are Memory Problems... Drivers...
  3. Hardware stop. See Stop 0x124 - what it means and what to try
Thanks to Dave76 for help understanding possible causes.



Update your Atheros wireless driver from ATHEROS Wireless drivers for Windows. Yours is the AR5007G

Update your Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20) driver from Realtek

Find an update for your CD/DVD software containing GEARAspiWDM.sys from the link provided. Let us know if you need help determining which software this is a part of.

Code:
Rt86win7	94e72000	94e97000	Thu Feb 26 02:04:22 2009 (49a65b16)	0002bdef		Rt86win7.sys
GEARAspiWDM	94fe7000	94fec280	Mon May 18 06:16:53 2009 (4a1151b5)	00008fb0		GEARAspiWDM.sys
athr	94ec3000	94fd3000	Tue Jun 09 12:04:52 2009 (4a2ea444)	0011a043		athr.sys


Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120%, as they use a driver called sptd.sys that is known to cause BSODs. Use add/remove programs to remove the software. After removing the software, use the sptd.sys uninstaller to remove sptd.sys from the system.

I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.

Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.



Check to see if the system is stable after doing the above steps. If you continue to have crashes, continue with the following steps to troubleshoot the blue screen crashes.
My System SpecsSystem Spec
.


07 Feb 2012   #4

windows 7 home premium 32 bit
 
 

thanks a lot looks like i have a lot do
My System SpecsSystem Spec
27 Feb 2012   #5

Windows 7 Home Premium 64 Bit
 
 

What were the results after running through the steps?
My System SpecsSystem Spec
27 Feb 2012   #6

windows 7 home premium 32 bit
 
 

after i removed software and updated the drivers mentioned here the blue screen stopped. Very helpful thanks to everyone.
My System SpecsSystem Spec
27 Feb 2012   #7

Windows 7 Home Premium 64 Bit
 
 

You're welcome.

Feel free to mark the thread solved.
My System SpecsSystem Spec
Reply

 Need Help BSOD and Reboots




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