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Windows 7: BSOD 0x0000003B win32k.sys

09 Feb 2012   #11
gerrardo

windows 7 ultimate 64bit
 
 

link https://***************/files/2165076808/MEMORY.rar


My System SpecsSystem Spec
.
09 Feb 2012   #12
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Mike\Downloads\gerrardo\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02c51000 PsLoadedModuleList = 0xfffff800`02e96670
Debug session time: Mon Feb  6 14:09:54.835 2012 (GMT-7)
System Uptime: 0 days 8:15:00.014
Loading Kernel Symbols
...............................................................
................................................................
...........
Loading User Symbols
PEB is paged out (Peb.Ldr = 000007ff`fffdc018).  Type ".hh dbgerr001" for details
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960002a0ad7, fffff88009b40fe0, 0}

Page 99917 not present in the dump file. Type ".hh dbgerr004" for details
PEB is paged out (Peb.Ldr = 000007ff`fffdc018).  Type ".hh dbgerr001" for details
PEB is paged out (Peb.Ldr = 000007ff`fffdc018).  Type ".hh dbgerr001" for details
Probably caused by : win32k.sys ( win32k!SFMLOGICALSURFACE::SetShape+157 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960002a0ad7, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88009b40fe0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

PEB is paged out (Peb.Ldr = 000007ff`fffdc018).  Type ".hh dbgerr001" for details
PEB is paged out (Peb.Ldr = 000007ff`fffdc018).  Type ".hh dbgerr001" for details

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!SFMLOGICALSURFACE::SetShape+157
fffff960`002a0ad7 488b5508        mov     rdx,qword ptr [rbp+8]

CONTEXT:  fffff88009b40fe0 -- (.cxr 0xfffff88009b40fe0)
rax=fffff88009b41a08 rbx=0000000000000000 rcx=fffff900c2f7a540
rdx=fffff900c00cc280 rsi=0000000000000000 rdi=fffff900c2f7a540
rip=fffff960002a0ad7 rsp=fffff88009b419c0 rbp=0000000000000018
 r8=000000003f12ff9c  r9=000000000000ff9a r10=000000000002fece
r11=fffff88009b419f0 r12=0000000000000001 r13=fffff900c00cc280
r14=fffff900c00cc280 r15=8000000000001000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
win32k!SFMLOGICALSURFACE::SetShape+0x157:
fffff960`002a0ad7 488b5508        mov     rdx,qword ptr [rbp+8] ss:0018:00000000`00000020=????????????????
Resetting default scope

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff960001f7cf0 to fffff960002a0ad7

STACK_TEXT:  
fffff880`09b419c0 fffff960`001f7cf0 : 00000000`00000000 00000000`00000001 fffff900`c1fb79f0 fffff900`c23842a0 : win32k!SFMLOGICALSURFACE::SetShape+0x157
fffff880`09b41a10 fffff960`001730fe : fffff880`00000001 fffff800`00000001 00000000`000002cb 00000000`000003f7 : win32k!GreTransferSpriteStateToDwmState+0x1d0
fffff880`09b41b20 fffff960`00173b33 : 00000000`00000000 fffff880`09b41ca0 00000000`c0000001 fffff880`09b41ca0 : win32k!zzzComposeDesktop+0x52
fffff880`09b41bc0 fffff960`001082cb : 00000000`00000000 00000000`ff14b390 00000000`00280000 00000000`00000000 : win32k!zzzDwmStartRedirection+0xbf
fffff880`09b41bf0 fffff800`02ccced3 : fffffa80`051397e0 fffff880`09b41ca0 fffffa80`06583680 00000000`00000000 : win32k!NtUserDwmStartRedirection+0x6b
fffff880`09b41c20 00000000`76835f7a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`01f0f5e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76835f7a


FOLLOWUP_IP: 
win32k!SFMLOGICALSURFACE::SetShape+157
fffff960`002a0ad7 488b5508        mov     rdx,qword ptr [rbp+8]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!SFMLOGICALSURFACE::SetShape+157

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ecdcd5a

STACK_COMMAND:  .cxr 0xfffff88009b40fe0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!SFMLOGICALSURFACE::SetShape+157

BUCKET_ID:  X64_0x3B_win32k!SFMLOGICALSURFACE::SetShape+157

Followup: MachineOwner
---------
Inconclusive. Possibly your graphics card since desktop window manager was the process running. The crash file was somewhat corrupted, so we are missing some info. Other possible causes are Memory problems... Corrupted hard disk file system... Corrupted System Files... Graphics Driver... Drivers...
Thanks to Dave76 for help understanding possible causes.
My System SpecsSystem Spec
09 Feb 2012   #13
gerrardo

windows 7 ultimate 64bit
 
 

Now testing my videocard with furmark - two times for 15 minutes. No problem. Test hard disk with hd tune pro - no errors. Everething is ok. Test with prime 95 - no errors.
What you mean with ''Corrupted hard disk file system''? Corrupted Windows? Or damaged hard disk? Sorry, but my english is terrible.

Any suggestions...for other test ot reinstall OS? Thank you.
My System SpecsSystem Spec
.

09 Feb 2012   #14
writhziden

Windows 7 Home Premium 64 Bit
 
 

Corrupted hard disk file system means either the data on the disk is corrupted or how it is organized is corrupted. It could also mean bad sectors on the disk. Corrupted system files means that Windows files may be corrupted.

Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log



Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.
My System SpecsSystem Spec
10 Feb 2012   #15
gerrardo

windows 7 ultimate 64bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Run Disk Check with both boxes checked for all HDDs
I do this for any partition - C and D. After restart, check partitions. After that, computer is autorestart and check again. That's normal - two checks and one restart beween?

In event viewer missing log for ''chkdsk''. There are only for ''wininit''!

edit: later, i will run sfc /scannow
My System SpecsSystem Spec
10 Feb 2012   #16
writhziden

Windows 7 Home Premium 64 Bit
 
 

C: needs to be rechecked. It corrected file system errors on C:. Post back the wininit log again if you cannot find chkdsk.
My System SpecsSystem Spec
10 Feb 2012   #17
gerrardo

windows 7 ultimate 64bit
 
 

In event viewer missing log for ''chkdsk'', again. There are only for ''wininit''. I start two times chkdsk.

Forgot to mention, I'm using external visual style and edited with resource hacker some system files, like explorer.exe, explorer frame.dll, shell32.dll, actioncenter.dll, pnidui.dll, sndvolsso.dll, to change tray icons and the view on windows explorer. But i make that from two years and never view blue screen before under windows 7.
My System SpecsSystem Spec
10 Feb 2012   #18
writhziden

Windows 7 Home Premium 64 Bit
 
 

All came up clean. See how the system runs. If you have problems again, proceed with the system file check (SFC) tutorial.
My System SpecsSystem Spec
10 Feb 2012   #19
gerrardo

windows 7 ultimate 64bit
 
 

Thank you. I will.
My System SpecsSystem Spec
10 Feb 2012   #20
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Best of luck!
My System SpecsSystem Spec
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