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Windows 7: BSOD 0x0000003B win32k.sys

06 Feb 2012   #1
gerrardo

windows 7 ultimate 64bit
 
 
BSOD 0x0000003B win32k.sys

Hello. My english is very bad,but I will try to explain. I left the computer On and when got home, see BSOD. WhoCrashed report:

windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel® Core™2 Duo CPU E8400 @ 3.00GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 4293382144 total
VM: 2147352576, free: 1865183232



Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Mon 2/6/2012 21:09:54 GMT your computer crashed
crash dump file: C:\Windows\Minidump\020612-13618-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0x280AD7)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF960002A0AD7, 0xFFFFF88009B40FE0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.




Conclusion

1 crash dumps have been found and analyzed.
Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


Any advice how to fix that? And the reason for the blue screen? Thanks in advance.


My System SpecsSystem Spec
.

06 Feb 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Unfortunately, that information is very vague. Please follow the http://www.sevenforums.com/crashes-d...tructions.html so that we can do a full analysis of your crash reports and provide informed troubleshooting steps.
My System SpecsSystem Spec
06 Feb 2012   #3
gerrardo

windows 7 ultimate 64bit
 
 

When restart computer, dmp file missing in C:/Windows/Minidump. However, I performed what you say and attach .zip fith info from Perfmon and Windows_NT6_BSOD_jcgriff2.

Windows 7 Ultimate 64bit, installed 9/10/2011.

PC configuration:

P35 DS3R Rev 2.0
Intel C2D E8400
Asus 8800gt 512mb
Hitachi HDP725032GLA360
2x1 gb SuperT CL5 and 2x1gb Kingston DDR2 800 MHz
Fortron Blue Storm II - 500W
My System SpecsSystem Spec
.


06 Feb 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Are you using a file cleaner (CCleaner, Windows disk cleaner, etc) of any type? These can delete .dmp files if used after a crash occurs. Please refrain from doing any temporary file cleaning until after we have resolved your crashes.

Also, make sure your minidumps are set up properly by following OPTION ONE 6. in Dump Files - Configure Windows to Create on BSOD
My System SpecsSystem Spec
06 Feb 2012   #5
gerrardo

windows 7 ultimate 64bit
 
 

Yes, I use ccleaner, after crash. Sorry, but I see for first time BSOD under Windows 7 and don't know what to do.


My System SpecsSystem Spec
06 Feb 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

I imagine it was CCleaner that deleted the files. If you have only had one crash, I wouldn't worry about it. If they start to occur more often, then there is reason to be concerned. Just run normally for a few days and post back if you have any stability problems.
My System SpecsSystem Spec
06 Feb 2012   #7
gerrardo

windows 7 ultimate 64bit
 
 

Thank you. And last question. This settings for minidump is correct, right ImageShack® - Online Photo and Video Hosting
My System SpecsSystem Spec
06 Feb 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

That is correct for minidump files. Thank you for configuring. Best of luck you will not need those and your system stays stable.
My System SpecsSystem Spec
09 Feb 2012   #9
gerrardo

windows 7 ultimate 64bit
 
 

Hello, again. I restore memory.dmp file with Recuva. but is too big. Can I upload .dmp in rapidshare and paste link here to analyzing? Thanks.

The file is 446 mb
My System SpecsSystem Spec
09 Feb 2012   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

That would be fine. We can download from rapidshare.
My System SpecsSystem Spec
Reply

 BSOD 0x0000003B win32k.sys




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