Alright, first and foremost, we want to backup the data. Then we can worry about recovering her computer. I would suggest downloading and burning to CD the program PartedMagic
. Then follow the steps in my post to Backup Files Using Parted Magic
After the files are backed up (assuming PartedMagic can read the drive, which it usually can, but if it cannot, you will have to do this next step to allow it to), use Advanced Boot Options
to select Repair Your Computer and get to the System Recovery Options
. Then select the command prompt. Do the following:
chkdsk /r c:
chkdsk /r d:
chkdsk /r e:
chkdsk /r f:
.etc until you get the message that the volume could not be opened for direct access. For any drives that do not give the message: "Windows has checked the file system and found no problems"
run chkdsk again as above. In other words, if it says: "Windows has made corrections to the file system"
after running the disk check, run the disk check again.
I realize you may only have one disk show up in Windows explorer, but you may have more than one disk through recovery options. This is because the system creates a hidden boot partition (which will be C: in recovery), you may have a recovery partition for your PC that is hidden (which will be D: in recovery), and you will have your primary Windows partition (which may be E: in recovery). A custom PC will likely have at least C: and D: to scan.