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Windows 7: BSOD playing Heroes of Newerth error: Page fault in nonpaged area

19 Mar 2012   #11
pugmastaflex

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here it is! Thanks again...it actually BSOD'ed on me as I was doing this the first time 5 minutes ago.


My System SpecsSystem Spec
.
19 Mar 2012   #12
writhziden

Windows 7 Home Premium 64 Bit
 
 

Problem Devices:
Code:
Not Available	USB\VID_0CF3&PID_3000\6&DF2EE03&0&7	The drivers for this device are not installed.
Ethernet Controller	PCI\VEN_8086&DEV_1503&SUBSYS_849C1043&REV_05\3&11583659&0&C8	The drivers for this device are not installed.

Security Software:
Code:
msmpeng.exe	c:\program files\microsoft security client\antimalware\msmpeng.exe	956	8	200	1380	3/19/2012 6:09 PM	3.0.8402.0	12.48 KB (12,784 bytes)	4/27/2011 5:21 PM
nissrv.exe	c:\program files\microsoft security client\antimalware\nissrv.exe	2540	8	200	1380	3/19/2012 6:09 PM	3.0.8402.0	281.52 KB (288,272 bytes)	4/27/2011 5:21 PM
msseces.exe	c:\program files\microsoft security client\msseces.exe	1380	8	200	1380	3/19/2012 6:09 PM	2.1.1116.0	1.37 MB (1,436,736 bytes)	6/15/2011 2:35 PM

Code:
  1. Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [D:\Kingston\BSODDmpFiles\pugmastaflex\Windows_NT6_BSOD_jcgriff2\031912-10030-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330 Machine Name: Kernel base = 0xfffff800`02e08000 PsLoadedModuleList = 0xfffff800`0304c650 Debug session time: Mon Mar 19 16:08:51.494 2012 (UTC - 6:00) System Uptime: 0 days 0:10:50.322 Loading Kernel Symbols ............................................................... ................................................................ .......................... Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1A, {41790, fffffa800846bf70, ffff, 0} Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+355d4 ) Followup: MachineOwner --------- 7: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* MEMORY_MANAGEMENT (1a) # Any other values for parameter 1 must be individually examined. Arguments: Arg1: 0000000000041790, The subtype of the bugcheck. Arg2: fffffa800846bf70 Arg3: 000000000000ffff Arg4: 0000000000000000 Debugging Details: ------------------ BUGCHECK_STR: 0x1a_41790 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: MsMpEng.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff80002ef3610 to fffff80002e84d40 STACK_TEXT: fffff880`060a5818 fffff800`02ef3610 : 00000000`0000001a 00000000`00041790 fffffa80`0846bf70 00000000`0000ffff : nt!KeBugCheckEx fffff880`060a5820 fffff800`02e714bf : fffffa80`00000000 00000000`0fbd6fff 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x355d4 fffff880`060a59e0 fffff800`02e83fd3 : ffffffff`ffffffff 00000000`04aad670 00000000`04aad638 00000000`00008000 : nt!NtFreeVirtualMemory+0x61f fffff880`060a5ae0 00000000`776214fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`04aad5a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x776214fa STACK_COMMAND: kb FOLLOWUP_IP: nt! ?? ::FNODOBFM::`string'+355d4 fffff800`02ef3610 cc int 3 SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: nt! ?? ::FNODOBFM::`string'+355d4 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4ec79dd2 FAILURE_BUCKET_ID: X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+355d4 BUCKET_ID: X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+355d4 Followup: MachineOwner ---------
  2. Loading Dump File [D:\Kingston\BSODDmpFiles\pugmastaflex\Windows_NT6_BSOD_jcgriff2\031112-9360-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`02e68000 PsLoadedModuleList = 0xfffff800`030ad670 Debug session time: Sat Mar 10 23:30:29.125 2012 (UTC - 6:00) System Uptime: 0 days 3:05:22.953 Loading Kernel Symbols ............................................................... ................................................................ ............................ Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff960001563ac, fffff88007e68ec0, 0} Probably caused by : win32k.sys ( win32k+c63ac ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff960001563ac, Address of the instruction which caused the bugcheck Arg3: fffff88007e68ec0, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: win32k+c63ac fffff960`001563ac 396908 cmp dword ptr [rcx+8],ebp CONTEXT: fffff88007e68ec0 -- (.cxr 0xfffff88007e68ec0) rax=fffff900c0200000 rbx=fffff900c00c006c rcx=00000000000007eb rdx=fffffa800ec1bb60 rsi=fffff900c1dbd000 rdi=0000000000000000 rip=fffff960001563ac rsp=fffff88007e698a0 rbp=0000000000000001 r8=0000000000000000 r9=0000000000000000 r10=000000000000390c r11=fffff88007e69880 r12=fffff900c1dbd238 r13=0000000000000000 r14=0000000000000000 r15=00000000000000fd iopl=0 nv up ei pl zr na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246 win32k+0xc63ac: fffff960`001563ac 396908 cmp dword ptr [rcx+8],ebp ds:002b:00000000`000007f3=???????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: hon.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff960001563ac STACK_TEXT: fffff880`07e698a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k+0xc63ac FOLLOWUP_IP: win32k+c63ac fffff960`001563ac 396908 cmp dword ptr [rcx+8],ebp SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: win32k+c63ac FOLLOWUP_NAME: MachineOwner MODULE_NAME: win32k IMAGE_NAME: win32k.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4f10ff25 STACK_COMMAND: .cxr 0xfffff88007e68ec0 ; kb FAILURE_BUCKET_ID: X64_0x3B_win32k+c63ac BUCKET_ID: X64_0x3B_win32k+c63ac Followup: MachineOwner ---------
  3. Loading Dump File [D:\Kingston\BSODDmpFiles\pugmastaflex\Windows_NT6_BSOD_jcgriff2\030512-9640-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`02e1e000 PsLoadedModuleList = 0xfffff800`03063670 Debug session time: Mon Mar 5 21:09:19.101 2012 (UTC - 6:00) System Uptime: 0 days 2:30:07.929 Loading Kernel Symbols ............................................................... ................................................................ ............................ Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 50, {e000000, 1, 6af6ca34, 8} Could not read faulting driver name Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+468e5 ) Followup: MachineOwner --------- 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* PAGE_FAULT_IN_NONPAGED_AREA (50) Invalid system memory was referenced. This cannot be protected by try-except, it must be protected by a Probe. Typically the address is just plain bad or it is pointing at freed memory. Arguments: Arg1: 000000000e000000, memory referenced. Arg2: 0000000000000001, value 0 = read operation, 1 = write operation. Arg3: 000000006af6ca34, If non-zero, the instruction address which referenced the bad memory address. Arg4: 0000000000000008, (reserved) Debugging Details: ------------------ Could not read faulting driver name WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800030cd100 000000000e000000 FAULTING_IP: +3030636264323833 00000000`6af6ca34 ?? ??? MM_INTERNAL_CODE: 8 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x50 PROCESS_NAME: Reckoning.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff80002e2e17b to fffff80002e9ac40 STACK_TEXT: fffff880`07152978 fffff800`02e2e17b : 00000000`00000050 00000000`0e000000 00000000`00000001 fffff880`07152ae0 : nt!KeBugCheckEx fffff880`07152980 fffff800`02e98d6e : 00000000`00000001 00000000`0e000000 00000000`0c7bf701 00000000`070add10 : nt! ?? ::FNODOBFM::`string'+0x468e5 fffff880`07152ae0 00000000`6af6ca34 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e 00000000`0adae7d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x6af6ca34 STACK_COMMAND: kb FOLLOWUP_IP: nt! ?? ::FNODOBFM::`string'+468e5 fffff800`02e2e17b cc int 3 SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: nt! ?? ::FNODOBFM::`string'+468e5 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4e02aaa3 FAILURE_BUCKET_ID: X64_0x50_nt!_??_::FNODOBFM::_string_+468e5 BUCKET_ID: X64_0x50_nt!_??_::FNODOBFM::_string_+468e5 Followup: MachineOwner ---------
  1. Possible causes are Memory problems... Drivers...
  2. Possible causes are Memory problems... Corrupted hard disk file system... Corrupted System Files... Graphics Driver... Drivers...
  3. Possible causes are Memory problems... Graphics card memory problems... BIOS... Corrupted hard disk file system... Corrupted System Files... Missing Windows Updates... Antivirus Software... Drivers...
Thanks to Dave76 for help understanding possible causes.


The good news is that if you have a paid subscription to Kaspersky, you are welcome to re-install it once we determine the true cause of your crashes. Kaspersky and other antivirus programs: the developers have been working to have the software cause less problems with Windows 7, so now when antivirus software is blamed, it is usually an underlying problem. Unfortunately, the antivirus software sometimes must be removed so that Windows stops blaming it for the crashes. Once we narrow down the true cause, you can put Kaspersky back on your system if you wish.


We will start with the common problems first (see bold possible causes). Do the following steps and test by doing your normal routine after each step to see if stability increases (the memory tests you can run concurrently as they will not increase stability unless you are forced to move modules around). Post back your results after each step, and if you get a blue screen crash, upload the files again and await further instructions after we are able to analyze the crash.

If you can do your normal routine for a few weeks without a crash, and your crashes are usually more frequent than that, then the problem is likely solved.
  • If you are overclocking any hardware, please stop.

  • I have a suspicion that the crashes may be related to an application or service conflict. Troubleshoot Application Conflicts by Performing a Clean Startup

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

  • An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. Run Driver Verifier and in step 3, only select Standard settings. Do not select the other two settings in the red boxes.

    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    Thanks to zigzag3143 for contributing to the Verifier steps.
    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
    The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.
My System SpecsSystem Spec
19 Mar 2012   #13
pugmastaflex

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay, I've done the memtest86 already, going to run the extended memtest to see if this uncovers anything. Will update you here.

At least we know Kaspersky is out of the question now...But what could it be...
My System SpecsSystem Spec
.

19 Mar 2012   #14
writhziden

Windows 7 Home Premium 64 Bit
 
 

Could be memory, application conflicts, drivers, Windows brokenness, etc. Have to rule things out one step at a time starting with the most likely.
My System SpecsSystem Spec
19 Mar 2012   #15
pugmastaflex

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here it is as a txt file. It said no errors.
My System SpecsSystem Spec
19 Mar 2012   #16
pugmastaflex

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Crashed again! Should I be attaching more crashlogs or is that unnecessary...thanks!
My System SpecsSystem Spec
19 Mar 2012   #17
writhziden

Windows 7 Home Premium 64 Bit
 
 

See how things go checking for application conflicts.

Also, please fill out your system specs using System Info - See Your System Specs as a guide.
My System SpecsSystem Spec
19 Mar 2012   #18
pugmastaflex

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Got it...I will fill out the specs. Just an update though. The driver verifier worked and basically cut off my router. It would connect to the router, but not the internet. It started working again when I turned the verifier off. Those two 'unidentified' ethernet controllers are probably the cause. So it looks like we have narrowed it down a bit....

Just don't know how to fix those drivers...without cutting off the internet.
My System SpecsSystem Spec
19 Mar 2012   #19
writhziden

Windows 7 Home Premium 64 Bit
 
 

The controller appears to be an Intel Ethernet Controller. Intel® Driver Update Utility
My System SpecsSystem Spec
07 Apr 2012   #20
pugmastaflex

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Hey

It seems to have bugged out again! Ah...Including all drivers being there now...(including the ethernet one. Though it blue screens much less often. I'll attach the new logs here. Thanks so much for everything again...

I hope we can get to the bottom of this.
My System SpecsSystem Spec
Reply

 BSOD playing Heroes of Newerth error: Page fault in nonpaged area




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