|08 Feb 2012||#1|
BSOD playing Heroes of Newerth error: Page fault in nonpaged area
I just joined this forum (like many others) to get some expert help. Thanks in advance for taking your time as it is only with your generosity that we get solutions.
I am running a week old computer (self-built) with a week old Windows 7 Home Premium 64-bit Retail version (initial installation). I have attached the BSOD information required in the instructions given...
I got the BSOD error "Page fault in non paged area"
And the error reads as such:
Problem signature:I appreciate any help you may give. Thanks again.
|My System Specs|
|08 Feb 2012||#2|
* Kaspersky is a frequent cause of BSOD's.
I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.
Microsoft Security Essentials - Free Antivirus for Windows
* Your crashes were caused by memory corruption/exception (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.
If you are overclocking anything reset to default before running these tests.
In other words STOP!!!
If you have raid > update its Driver.
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool
*Boot from the CD, and leave it running for at least 5 or 6 passes.
Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.
Test the sticks individually, and if you find a good one, test it in all slots.
Any errors are indicative of a memory problem.
If a known good stick fails in a motherboard slot it is probably the slot.
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.
So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).
Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.
Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.
If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
|My System Specs|
|27 Feb 2012||#6|
Not Available USB\VID_0CF3&PID_3000\6&DF2EE03&0&7 The drivers for this device are not installed. Ethernet Controller PCI\VEN_8086&DEV_1503&SUBSYS_849C1043&REV_05\3&11583659&0&C8 The drivers for this device are not installed.
avp.exe c:\program files (x86)\kaspersky lab\kaspersky internet security 2012\avp.exe 1900 8 200 1380 2/27/2012 7:55 AM 220.127.116.114 197.55 KB (202,296 bytes) 4/25/2011 12:15 AM avp.exe c:\program files (x86)\kaspersky lab\kaspersky internet security 2012\avp.exe 2064 8 200 1380 2/27/2012 5:48 PM 18.104.22.1684 197.55 KB (202,296 bytes) 4/25/2011 12:15 AM klwtblfs.exe c:\program files (x86)\kaspersky lab\kaspersky internet security 2012\x64\klwtblfs.exe 5580 8 200 1380 2/27/2012 5:48 PM 22.214.171.1244 168.39 KB (172,432 bytes) 4/25/2011 12:14 AM
You may need to run Memtest86+ again (we'll consider it after all Kaspersky remnants are gone), though I think it is fairly likely the crashes were caused by Kaspersky. Did you use the removal tool for Kaspersky lab products to remove the product?
|My System Specs|
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