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Windows 7: Sudden multiple BSOD - error 0x0000001e - Windows Home Prem 64-bit

11 Feb 2012   #11
JaidynM

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

First of all, have you got any BSOD's of late?


My System SpecsSystem Spec
.
11 Feb 2012   #12
lilacdragon

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi, JaidynM.

I've been very wary of doing anything on the computer today... yes, it gave me BSOD this morning after I finished the memtest 86+, that's the BSOD I described above.

Since I repaired the MS EventID10, I haven't had one but I have only used the computer with the very minimum number of programs running together. For example, I've written an email before connecting to the internet. And turned off Photoshop before loading Excel.

I haven't tried any drop-down menus or inserting images.

Do you think I should? I'm trying to avoid BSODs in case they damage my machine or lose my data ...am I worrying needlessly?

Frances
My System SpecsSystem Spec
12 Feb 2012   #13
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Do you have any Image backups?

If not D/L the free Macrium Reflect and image your OS and Data partitions.
Best to keep the image file on a separate HDD or external HDD, if you have one.
You will need to store it in a separate partition from the one you want to restore.

Use your system normally, if you get any crashes upload the complete crash files.
My System SpecsSystem Spec
.

12 Feb 2012   #14
lilacdragon

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi, Dave.

Quote:
Do you have any Image backups?
Is that the same as what my Windows Backup and Restore calls a "system image"? In that case, yes, I do.
I have two, one I made yesterday and one I made shortly after buying the computer (before I'd installed much at all).
I also made myself a set of "system repair discs" at that time; and I back up all my data once a week using the Windows Backup, onto an external HDD.

Should I use any of these? Would they help?

I know this sounds pathetically ignorant, but I don't really know what to expect if I do.
May I ask you a few "very silly noob questions", please? I want to learn, if I can...

1. I'm assuming the most recent system image and Restore Points will have the errors that are causing my problem embedded in them, is that right?
So I shouldn't use either of those unless desperate?

2. What is the difference between using a System Restore point, a System Image, and a System Repair Disc Set? What are the indications for using one rather than another?

3. What would I need to re-install if I used any of these early ones? - and would I lose any data files from my Data partition?

I'm sorry to take up your time. If there's a thread I should be reading to learn these things please just post it and feel free to do this:

Many thanks,
Frances
My System SpecsSystem Spec
12 Feb 2012   #15
lilacdragon

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Oh dear, I spoke too soon.
It is crashing again - 4 times in the last hour, each time when I try to attach or upload something. The dialog box outline appears, blank white inside, then the BSOD...

After the second crash while trying to attach a file to an email, I made the crash zip file (attached).
But I got BSOD each time I tried to upload it here, so I put it on a flash drive and I'm using my husband's laptop to reach this forum.

All ideas very welcome!
Frances
My System SpecsSystem Spec
13 Feb 2012   #16
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by lilacdragon View Post
Hi, Dave.

Quote:
Do you have any Image backups?
Is that the same as what my Windows Backup and Restore calls a "system image"? In that case, yes, I do.
I have two, one I made yesterday and one I made shortly after buying the computer (before I'd installed much at all).
I also made myself a set of "system repair discs" at that time; and I back up all my data once a week using the Windows Backup, onto an external HDD.
It's the Windows backup utility.
There have been reports of it not working, when you try to restore the backup, if it has been moved from the default storage file location and/or stored on an external HDD.
Since it is all you have, we can try to get it to work if needed.

This Windows Seven Tutorial explains how to recover the Windows 7 image if it is not working as it should.
How to Restore your System with a Broken Windows 7 System Image

For the above reasons I prefer to use a third party app like Macrium Reflect. It is a very good free program used by many here on Seven Forums.
The backup image can be stored anywhere and be used to restore your OS easily.
I recommend to use it for your next backup image, after your system is stable.
This Tutorial explains how to use it.
Imaging with free Macrium Reflect

Quote   Quote: Originally Posted by lilacdragon View Post
Should I use any of these? Would they help?

I know this sounds pathetically ignorant, but I don't really know what to expect if I do.
May I ask you a few "very silly noob questions", please? I want to learn, if I can...
It is always a good practice to have backup images.
For now let's see if we can get your system stable before you try any backup restore options.

Quote   Quote: Originally Posted by lilacdragon View Post
1. I'm assuming the most recent system image and Restore Points will have the errors that are causing my problem embedded in them, is that right?
So I shouldn't use either of those unless desperate?
Yes, the recent restore points and system image will likely have the same issues.
Check your Restore Points and see what the dates are, we may try one, if it is before the issues began.

Quote   Quote: Originally Posted by lilacdragon View Post
2. What is the difference between using a System Restore point, a System Image, and a System Repair Disc Set? What are the indications for using one rather than another?
System Restore point and System Image are similar.
System restore point will re-set your OS to the date that the restore point was made, basically the programs, drivers and settings at that time. Leaving your data intact.
A System Image will return your OS to the exact state it was in on the day you made the System Backup, any programs and data from that point until now will be lost.

These Seven Forums Tutorials will help explain the functions and how to use them:
How to Do a System Restore in Windows 7
How to Do a System Image Recovery in Windows 7

If you have all of your personal data in a separate partition or HDD, then that data will not be changed or removed. This is why we recommend to keep your personal data in a separate partition or HDD from your OS.

System Repair Disc are a set of tools that can help you recover your OS.
Here is information on what the System Repair Disc can do:
How to Create a Windows 7 System Repair Disc

Quote   Quote: Originally Posted by lilacdragon View Post
3. What would I need to re-install if I used any of these early ones? - and would I lose any data files from my Data partition?
This is explained above, you will lose any installed programs or data stored on the OS partition.
Quote   Quote: Originally Posted by lilacdragon View Post
I'm sorry to take up your time. If there's a thread I should be reading to learn these things please just post it and feel free to do this:

Many thanks,
Frances
Your welcome, the linked tutorials will help explain how these tools work.
There are many excellent Windows Seven Forums Tutorials in the 'Tutorials' forum.

Let me know if you have any questions.

I'll run the dump files a little later.
My System SpecsSystem Spec
13 Feb 2012   #17
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

This is a Kernel Security Support Provider Interface blamed crash, so the prime suspect is your Anti-virus.

Un-install AFG and/or AVG, don't install it again, so we can verify if it is the cause of the crashes.
It is AFG?
I thought you meant AVG, haven't heard of AFG.

You still have these AVG drivers showing up.
Run the AVG removal tool again: AVG Download Tools site
Code:
avgfwd6a avgfwd6a.sys Mon May 23 06:33:25 2011 (4DD98F35)
AVGIDSDriver AVGIDSDriver.Sys Mon Jul 11 06:36:37 2011 (4E1A2975)
AVGIDSEH AVGIDSEH.Sys Mon Jul 11 06:36:50 2011 (4E1A2982)
AVGIDSFilter AVGIDSFilter.Sys Mon Jul 11 06:37:05 2011 (4E1A2991)
avgldx64 avgldx64.sys Fri Oct 07 11:55:41 2011 (4E8E783D)
avgmfx64 avgmfx64.sys Mon Aug 08 11:41:46 2011 (4E3F5AFA)
avgrkx64 avgrkx64.sys Tue Sep 13 12:02:34 2011 (4E6ED5DA)
avgtdia  avgtdia.sys  Mon Jul 11 06:46:53 2011 (4E1A2BDD)

Install MSE for testing purposes. It won't have any issue with Windows 7 as it is from MS.
Microsoft Security Essentials*- Free Antivirus for Windows
Install the updates and run the 'Full Scan'.

When you have MSE installed and updated, through Windows update, Download and install Malwarebytes.
Be sure to update it before running the 'Perform Full Scan'.

Let us know the results.

Both of the recent crashes are the same Stop code and driver.
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
Code:
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
0xC0000005: STATUS_ACCESS_VIOLATION - A memory access violation occurred. 
IMAGE_NAME:  ksecdd.sys - Windows Kernel Security Support Provider Interface
-------------------------------------------------------------------------------------------------------------------------------
From your System Event Log:
Code:
Event[39]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-02-12T14:44:38.684
  Event ID: 7026
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: lilac
  Description: 
The following boot-start or system-start driver(s) failed to load: 
Beep
KSecPkg
msahci
A lot of these:
Code:
Event[256]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-02-12T13:53:12.348
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: lilac
  Description: 
The Server service depends on the Server SMB 1.xxx Driver service which failed to start because of the following error: 
The system cannot find the file specified.
My System SpecsSystem Spec
13 Feb 2012   #18
lilacdragon

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi, Dave.

AVG now completely removed using their tool.
MSE now installed, updated, and complete scan - all completely clean, nothing found
Malwarebytes now installed, updated, and complete scan - all completely clean, nothing found.

I checked System Restore; there are numerous restore points after all the problems started, but only two before that - when the computer was almost brand new. Oct 25th and Oct 22nd 2011.
But I have copies of all the programs I installed since then, somewhere. So if necessary I can go that route.

What are your thoughts on this missing file, and KsecPkg ?

Frances
My System SpecsSystem Spec
14 Feb 2012   #19
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Use your system normally and post any crash dumps if you crash.

Have seen AVG cause crashes in some systems, with luck this might be the case.

Will keep those two restore points in mind, may need to use them later.
If you want to get your system stable in less time you can use one of the restore points and re-install your programs.
My System SpecsSystem Spec
14 Feb 2012   #20
lilacdragon

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi, Dave.
I'm posting the new crash files using a laptop, again, because I now know exactly how to create a BSOD - this occurs each time, precisely when I try to select an item, in a pop-up window, to insert into an email or the forum file-uploader. BSOD occurs the splitsecond after the (empty, white) dialog box window appears on the screen.

So it isn't AVG or MacAfee.

I'm considering the Restore Point but I'd really like you to win this one for me! Any thoughts on whether I can fix the KSecPKg error? The report says that 4 plug and play devices including that one, are disabled. To my knowledge I've never disabled anything... What if I follow the message about "enabling" them, what will that do?

Thanks so much for your help so far, I really appreciate this.
Frances
My System SpecsSystem Spec
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 Sudden multiple BSOD - error 0x0000001e - Windows Home Prem 64-bit




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