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Windows 7: BSOD with messages Memory_Management and Bugcode_Usb

12 Feb 2012   #11
usasma
Microsoft MVP

 
 

So, for 36 hours the 3rd party drivers survived the Driver Verifier torture test.

Most commonly BSOD's are caused by (in this order):
- 3rd party drivers
- hardware
- Windows

Since you have a lot of STOP 0xFE errors - I have to wonder about USB devices. Try this free utility to list your USB devices: View any installed/connected USB device on your system
For now, don't worry about any of the items with a gray button next to it - it's the red, blue and green one's that we're concerned with.

Also, carefully examine your USB ports to make sure that none are broken/bent/have junk stuck in them. That can also cause these errors.


My System SpecsSystem Spec
.
12 Feb 2012   #12
AsaGiannini

Windows seven 64 bit
 
 

That application only listed three devices that were not grey dots. I was not sure exactly what I was looking for so I saved it as a text file and attached it with this post, but if I understand it right they appeared to be in all working order.

I have made a quick check of my usb ports and they appear to be in mint condition and they are not bent or jammed.
My System SpecsSystem Spec
12 Feb 2012   #13
usasma
Microsoft MVP

 
 

Which were the 3 devices that weren't gray dots?
My System SpecsSystem Spec
.

12 Feb 2012   #14
AsaGiannini

Windows seven 64 bit
 
 

The three devices are these:

Port_#0001.Hub_#0003 Intel(R) Centrino(R) WiMAX 6150 Function Driver
Port_#0004.Hub_#0003 Validity Sensors (WBF) (PID=0018)
Port_#0006.Hub_#0004 USB Composite Device
My System SpecsSystem Spec
13 Feb 2012   #15
usasma
Microsoft MVP

 
 

I suspect the Intel WiMax utility - but to tell you the truth, I'm a little bit scared by it.
I ran into problems with it in an Asus G73/74 system and never did fix it properly (ended up disabling the USB portion of it).

If you want to pursue it, please:
- make a system restore point
- make a system repair disk (Start...All Programs...Maintenance...Create a System Repair Disc) and ensure that you can boot from it.

Then disable the USB WiMax device and see if that fixes the problems (and doesn't break your wireless connection)
My System SpecsSystem Spec
13 Feb 2012   #16
AsaGiannini

Windows seven 64 bit
 
 

I trust your judgement on this completely and am willing to try the steps you outlined above. But I was wondering if it would be a mistake on my part to simply see if the problem has now righted itself? Oddly, the computer has not crashed in four days now and it was crashing fairly often before. I wonder if perhaps it fixed itself or somehow was righted by another means. Either way, is it alright if I wait and get back to you if it still has the issue?
My System SpecsSystem Spec
13 Feb 2012   #17
usasma
Microsoft MVP

 
 

Should the system BSOD again - carefully read the text on the screen. It says (in essence) - if this is the first time that this has happened, reboot and see if it happens again.

This implies (to me) that there are error correcting mechanisms in place to fix these things. One, in particular, is the automated error reporting - and it's response by queuing a Microsoft update/hotfix for the problem.

So, in short, go ahead and wait. We'll be here should it comes back!
My System SpecsSystem Spec
20 Feb 2012   #18
AsaGiannini

Windows seven 64 bit
 
 

Unfortunately it did happen again (for the first time just now). I tried to read the error screen, but it only last for about five seconds which is the time that the memory dump takes. I can't figure out how to make the actual blue screen last for long enough to read it carefully. Again, the error message was bugcode_usb_driver, but that's about all I had time to read. Sorry to not be more informative.
My System SpecsSystem Spec
20 Feb 2012   #19
usasma
Microsoft MVP

 
 

2 ways to stop the Blue Screen so you can read it:
- get into the Safe Mode menu and select "Disable automatic restart on system failure"
- The red line in this procedure:
Quote:
Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.
Here is a link to a description of what we'll need in the way of info from the Blue Screen: How To Find Bsod Error Messages
Chances are that it's the same error, so please follow these instructions:
Quote:
...Please:
- make a system restore point
- make a system repair disk (Start...All Programs...Maintenance...Create a System Repair Disc) and ensure that you can boot from it.

Then disable the USB WiMax device and see if that fixes the problems (and doesn't break your wireless connection)
My System SpecsSystem Spec
06 Mar 2012   #20
AsaGiannini

Windows seven 64 bit
 
 

I am sorry I have been gone so long without posting. School is very busy at the moment and I have not had down time to mess with that usb device and risk losing my internet. Hopefully I can get to that next week during spring break. But the reason I'm posting is that my computer gave me an error message shortly after my computer crashed (for the first time in two weeks) which I thought might shed some light on which device was malfunctioning.

The message reads as follows " One of the usb devices attached to this computer has malfunctioned and windows does not recognize it. The location of this device is shown in bold type" The bold type is 'usb composite device'. Double clicking brings up the following info.

Device Type : Universal Serial Bus Controllers
Manufacturer: (standard usb host controller)
Location: Port_#0006.Hub_#0004

Again, perhaps this info is redundant to what you already know, but I was hoping it would save a step somewhere down the line.
My System SpecsSystem Spec
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 BSOD with messages Memory_Management and Bugcode_Usb




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