| Windows 7: Four BSODs and one system freeze this year, need help analyzing |
10 Feb 2012
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#1 | | Windows 7 Home Premium 64bit Port Charlotte, FL |
Four BSODs and one system freeze this year, need help analyzing This Toshiba laptop has been very stable until the last 5 weeks. I've had 4 BSODs and a system freeze requiring a power down to get things going again. The latest BSOD & the freeze both happened this week. I would appreciate suggestions in how to proceed.
Thanks,
Gordon
Windows 7
- x64
- the original installed OS on the system? yes
- an OEM
- What is the age of system (hardware)? 1 year 3 months
- What is the age of OS installation (have you re-installed the OS?) original, all SPs installed | My System Specs |
| System Manufacturer/Model Number Toshiba Satellite P500-BT2G23 Laptop OS Windows 7 Home Premium 64bit CPU Intel i7 Q740 @ 1.73GHz Motherboard ACPI x64 based PC Memory 8 GB Graphics Card NVIDIA GeForce GT 330M Sound Card Conexant SmartAudio HD Monitor(s) Displays External Samsung SyncMaster 2443 Screen Resolution Internal 1680x945, External 1920x1200 Hard Drives ST95000420AS, SAMSUNG HM640JJ Other Info Connected to Toshiba dynadock u PA3575 |
10 Feb 2012
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#2 | | Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer University of Kentucky |
Welcome to SF.
Please update drivers for your NVIDIA GeForce GT 330M, audio driver, and your Realtek RTL8191SE Wireless adapter.
I'm checking your dmp files.
**EDIT - update drivers and let us know how your pc behaves
Last edited by Lemur; 10 Feb 2012 at 07:21 PM..
| My System Specs | | System Manufacturer/Model Number Dell and Custom OS Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer CPU System 1: i7 2600@3.4GHz, System 2: AMD FX-4100 Zambezi 3.6G Motherboard System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+ Memory System 1: 8GB System 2: 8GB Graphics Card System 1: ATI FirePro V4800 System 2: Radeon HD 6850 Sound Card System 1: onboard System 2: onboard Monitor(s) Displays System1: Viewsonic HDMI 24" Screen Resolution System 1: 1920x1080 System 2: 1920x1080 Case System 1: Dell System 2: Cooler Master Hard Drives System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s Internet Speed 10 MBPS |
10 Feb 2012
|
#3 | | Windows 7 Home Premium 64bit Port Charlotte, FL |
Thanks for the specific recommendations. I've updated the NVIDIA & Realtek drivers. The audio drivers all reported as current. The system boots more quickly and seems snappier. I'll post an update if I experience any more BSODs. | My System Specs | | System Manufacturer/Model Number Toshiba Satellite P500-BT2G23 Laptop OS Windows 7 Home Premium 64bit CPU Intel i7 Q740 @ 1.73GHz Motherboard ACPI x64 based PC Memory 8 GB Graphics Card NVIDIA GeForce GT 330M Sound Card Conexant SmartAudio HD Monitor(s) Displays External Samsung SyncMaster 2443 Screen Resolution Internal 1680x945, External 1920x1200 Hard Drives ST95000420AS, SAMSUNG HM640JJ Other Info Connected to Toshiba dynadock u PA3575 |
10 Feb 2012
|
#4 | | Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer University of Kentucky |
| My System Specs | | System Manufacturer/Model Number Dell and Custom OS Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer CPU System 1: i7 2600@3.4GHz, System 2: AMD FX-4100 Zambezi 3.6G Motherboard System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+ Memory System 1: 8GB System 2: 8GB Graphics Card System 1: ATI FirePro V4800 System 2: Radeon HD 6850 Sound Card System 1: onboard System 2: onboard Monitor(s) Displays System1: Viewsonic HDMI 24" Screen Resolution System 1: 1920x1080 System 2: 1920x1080 Case System 1: Dell System 2: Cooler Master Hard Drives System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s Internet Speed 10 MBPS |
11 Feb 2012
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#5 | | Windows 7 Home Premium 64bit Port Charlotte, FL |
Did you see anything else in the dmp files when you looked at them? | My System Specs | | System Manufacturer/Model Number Toshiba Satellite P500-BT2G23 Laptop OS Windows 7 Home Premium 64bit CPU Intel i7 Q740 @ 1.73GHz Motherboard ACPI x64 based PC Memory 8 GB Graphics Card NVIDIA GeForce GT 330M Sound Card Conexant SmartAudio HD Monitor(s) Displays External Samsung SyncMaster 2443 Screen Resolution Internal 1680x945, External 1920x1200 Hard Drives ST95000420AS, SAMSUNG HM640JJ Other Info Connected to Toshiba dynadock u PA3575 |
11 Feb 2012
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#6 | | Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer University of Kentucky |
No, I didn't. Somebody else on the forum might though. Still good? No BSODs? | My System Specs | | System Manufacturer/Model Number Dell and Custom OS Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer CPU System 1: i7 2600@3.4GHz, System 2: AMD FX-4100 Zambezi 3.6G Motherboard System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+ Memory System 1: 8GB System 2: 8GB Graphics Card System 1: ATI FirePro V4800 System 2: Radeon HD 6850 Sound Card System 1: onboard System 2: onboard Monitor(s) Displays System1: Viewsonic HDMI 24" Screen Resolution System 1: 1920x1080 System 2: 1920x1080 Case System 1: Dell System 2: Cooler Master Hard Drives System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s Internet Speed 10 MBPS |
14 Feb 2012
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#7 | | Windows 7 Home Premium 64bit Port Charlotte, FL |
No BSODs, but a couple of interesting network/system lockups two days ago. I've changed a few things and think I know the root cause. I intend to some testing to verify, but for now will just keep an eye on it.
Here are the details, they are the same for both lockups. When the Toshiba laptop turns off the display per the power saving settings I couldn't get it to come back on. Additionally, the wireless and wired network crashed. When I went to another PC in the house I get a report that a duplicate IP address has been assigned. At this point no PC on the network can access the Internet, although all the PCs can access the router.
It looks like the root cause may be having the Toshiba laptop connected to the network both wired and wirelessly. My reason for suspecting this it that I appear to have eliminated the problem just by turning off the Toshiba wireless. I suspect it could be caused by an odd corner condition with the wireless connection being controlled by the laptop and the wired connection being controlled via USB and the docking station.
I want to see if I stay lockup free for a week or so. If so, I intend to try to replicate the conditions to see if another lockup happens. I'll keep you posted. | My System Specs | | System Manufacturer/Model Number Toshiba Satellite P500-BT2G23 Laptop OS Windows 7 Home Premium 64bit CPU Intel i7 Q740 @ 1.73GHz Motherboard ACPI x64 based PC Memory 8 GB Graphics Card NVIDIA GeForce GT 330M Sound Card Conexant SmartAudio HD Monitor(s) Displays External Samsung SyncMaster 2443 Screen Resolution Internal 1680x945, External 1920x1200 Hard Drives ST95000420AS, SAMSUNG HM640JJ Other Info Connected to Toshiba dynadock u PA3575 |
14 Feb 2012
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#8 | | Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer University of Kentucky |
Interesting. Hope this resolves the networking issue. | My System Specs | | System Manufacturer/Model Number Dell and Custom OS Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer CPU System 1: i7 2600@3.4GHz, System 2: AMD FX-4100 Zambezi 3.6G Motherboard System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+ Memory System 1: 8GB System 2: 8GB Graphics Card System 1: ATI FirePro V4800 System 2: Radeon HD 6850 Sound Card System 1: onboard System 2: onboard Monitor(s) Displays System1: Viewsonic HDMI 24" Screen Resolution System 1: 1920x1080 System 2: 1920x1080 Case System 1: Dell System 2: Cooler Master Hard Drives System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s Internet Speed 10 MBPS |
15 Feb 2012
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#9 | | Windows 7 Home Premium 64bit Port Charlotte, FL |
Yikes! It looks like I spoke too soon. When I walked into my home office this morning I was greeted by a BSOD. What's the right process for collecting and uploading the information? Should I delete the Windows_NT6_BSOD_jcgriff2 folder in My Documents and let the Windows_NT6_BSOD_v3.03_jcgriff2_.exe program regenerate everything, or should I leave it in place and re-run the program? | My System Specs | | System Manufacturer/Model Number Toshiba Satellite P500-BT2G23 Laptop OS Windows 7 Home Premium 64bit CPU Intel i7 Q740 @ 1.73GHz Motherboard ACPI x64 based PC Memory 8 GB Graphics Card NVIDIA GeForce GT 330M Sound Card Conexant SmartAudio HD Monitor(s) Displays External Samsung SyncMaster 2443 Screen Resolution Internal 1680x945, External 1920x1200 Hard Drives ST95000420AS, SAMSUNG HM640JJ Other Info Connected to Toshiba dynadock u PA3575 |
15 Feb 2012
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#10 | | Windows 7 Home Premium 64bit Port Charlotte, FL |
Update to BSOD. After rebooting I got a security alert from Microsoft Security Essentials. I've attached a screen capture of the message. The threat was successfully removed. | My System Specs | | System Manufacturer/Model Number Toshiba Satellite P500-BT2G23 Laptop OS Windows 7 Home Premium 64bit CPU Intel i7 Q740 @ 1.73GHz Motherboard ACPI x64 based PC Memory 8 GB Graphics Card NVIDIA GeForce GT 330M Sound Card Conexant SmartAudio HD Monitor(s) Displays External Samsung SyncMaster 2443 Screen Resolution Internal 1680x945, External 1920x1200 Hard Drives ST95000420AS, SAMSUNG HM640JJ Other Info Connected to Toshiba dynadock u PA3575 Four BSODs and one system freeze this year, need help analyzing problems? All times are GMT -5. The time now is 03:20 PM. | |