BSOD/Auto shut down whilst playing BF3

Hi,

I recently installed Windows 7 64-bit over my existing version of 32-bit. Since the upgrade, I have been getting BSOD and auto shut downs whilst playing Battlefield 3 however it has happened a couple times when just using the pc for general use where it would just freeze and start buzzing or restart itself. I have had a couple error messages: dxgmms1.sys, 0x0000007E, 0x0000001E, 0x00000024, 0x0000003B and win32k.sys. I have since tried to repair the install by running it again but the problem is still there. I have done several diagnostic scans, system info scans, device manager etc but none of them report a problem. Never got a BSOD whilst on 32-bit.

What can I do to fix it? Is it possible I have installed 64-bit incorrectly?

Specs:
MSI Twin Frozr III R6950 OC
EA-500 psu
AMD Phenom II x4 965

Do I boot from disc on start up with memtest?

aussie1 said:

Hi,

I recently installed Windows 7 64-bit over my existing version of 32-bit. Since the upgrade, I have been getting BSOD and auto shut downs whilst playing Battlefield 3 however it has happened a couple times when just using the pc for general use where it would just freeze and start buzzing or restart itself. I have had a couple error messages: dxgmms1.sys, 0x0000007E, 0x0000001E, 0x00000024, 0x0000003B and win32k.sys. I have since tried to repair the install by running it again but the problem is still there. I have done several diagnostic scans, system info scans, device manager etc but none of them report a problem. Never got a BSOD whilst on 32-bit.

What can I do to fix it? Is it possible I have installed 64-bit incorrectly?

Specs:
MSI Twin Frozr III R6950 OC
EA-500 psu
AMD Phenom II x4 965

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

aussie1 said:

Ran memtest for 2.5 hours and there were no errors recorded and I haven't over-clocked.
Here is the mini dump

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

I have had Norton installed for a year and a half and have never had a blue screen until upgrading to 64-bit

aussie1 said:

I have had Norton installed for a year and a half and have never had a blue screen until upgrading to 64-bit

We are just here to offer advice. It is not 64 bit that us the issue. Norton/Symantec is one of the leading causes of BSOD (among malware applications).

Let us know if you need help.