BSOD when I came back to my desk in the morning

JohnTheDon · 21 Mar 2012

Hi, I have gotten 2 BSODs and I'm not sure what the root cause is. I have attached the dump files if there is someone who can help analize them. I am running Windows 7 Enterprise x64 Full Retail. Thanks.

usasma · 21 Mar 2012

Only 721 mB of RAM available (out of 4 gB) - way, way too much stuff running in the background/at startup
This is probably hampering the performance and may, indirectly, be causing the BSOD's

But, the BSOD's name hardware and NTFS.sys - so I first suspect the hard drive. Please run this free diagnostic on the hard drive: HD Diagnostic If that passes, then run the rest of the free diag's at this link: Hardware Diags

The only seriously outdated driver on the system is the Adobe file system filter drivers - which dates from 2008. In most cases this is from Adobe Reader, but you have more Adobe products so I'd have to suggest updating all of them.

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


amdxata.sys   Fri Mar 19 12:18:18 2010 (4BA3A3CA)
adfs.SYS      Thu Jun 26 16:52:37 2008 (48640195)
Rt64win7.sys  Thu Jan 13 06:57:19 2011 (4D2EE89F)
EtronXHCI.sys Fri Feb 25 12:51:52 2011 (4D67EC38)
HECIx64.sys   Tue Sep 21 12:59:04 2010 (4C98E458)
igdkmd64.sys  Sun Apr 10 14:50:59 2011 (4DA1FC13)
mbam.sys      Wed Nov 02 09:07:48 2011 (4EB140A4)
EtronHub3.sys Fri Feb 25 12:51:55 2011 (4D67EC3B)
MpFilter.sys  Mon Jul 12 16:27:48 2010 (4C3B7AC4)
RTKVHD64.sys  Fri Feb 11 05:16:05 2011 (4D550C65)
IntcDAud.sys  Fri Oct 15 04:28:17 2010 (4CB810A1)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\032112-14742-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Mar 21 01:35:35.752 2012 (UTC - 4:00)
System Uptime: 4 days 10:18:25.438
Probably caused by : Ntfs.sys ( Ntfs!NtfsDeleteScb+108 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_BAD_IP_Ntfs!NtfsDeleteScb+108
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`031934f8 fffff880`03192d50 00000101`000f01ff
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\031512-25053-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Mar 14 19:47:14.361 2012 (UTC - 4:00)
System Uptime: 0 days 5:25:25.865
Probably caused by : hardware ( win32k+cc21a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  GoogleUpdate.e
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`000dc21a fffff880`08b20c90 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``