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Windows 7: BSOD Using Adobe CS5 or Firefox


12 Feb 2012   #1

Widows 7 Professional x64
 
 
BSOD Using Adobe CS5 or Firefox

I have been experiencing BSOD on my windows 7 x 64 system.

The computer is a home built computer as follows system built in november of 2011:

MB: Asus M5A99X EVO
CPU: AMD FX 8120
Memory: Patriot PG34G1333EL
Video Card: HIS Radeon HD 6970
OS Hard Drive is a Seagate ST310005 28AS SATA Hard Drive

I have installed the latest drivers and BIOS

The problem occurs when I am running Firefox 10.0 or Adobe CS5. On the surface I am guessing that I am having two issues one with the memory and one with a conflict on the video card. What I am not sure is if one problem is causing the other to occur.
The Blue Screen message is MEMORY_Management I am also getting a message when Firefox crashes that it is a conflict with the video card. On occasion when I start adobe Photoshop CS5 from Adobe bridge I get a message that Photoshop has temporarily stopped GPU on the video card.
I have run Memory checker and it finds memory problem but it is not specific if it is the RAM Memory or Video Card memory. Any help is appreciated


My System SpecsSystem Spec
.

12 Feb 2012   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by gpascazio View Post
I have been experiencing BSOD on my windows 7 x 64 system.

The computer is a home built computer as follows system built in november of 2011:

MB: Asus M5A99X EVO
CPU: AMD FX 8120
Memory: Patriot PG34G1333EL
Video Card: HIS Radeon HD 6970
OS Hard Drive is a Seagate ST310005 28AS SATA Hard Drive

I have installed the latest drivers and BIOS

The problem occurs when I am running Firefox 10.0 or Adobe CS5. On the surface I am guessing that I am having two issues one with the memory and one with a conflict on the video card. What I am not sure is if one problem is causing the other to occur.
The Blue Screen message is MEMORY_Management I am also getting a message when Firefox crashes that it is a conflict with the video card. On occasion when I start adobe Photoshop CS5 from Adobe bridge I get a message that Photoshop has temporarily stopped GPU on the video card.
I have run Memory checker and it finds memory problem but it is not specific if it is the RAM Memory or Video Card memory. Any help is appreciated



These crashes were caused by memory corruption/exception (One of the many old, old drivers from as far back as 2006).
Please run these two tests to verify your memory and find which driver is causing the problem.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



Driver verifier

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Old drivers Needing updating
Code:
DRVECDB.SYS    7/21/2006 1:21:08 PM    fffff880`0134a000    fffff880`013664a0        0x0001c4a0    0x44c11b14                        
DLARTL_E.SYS    8/1/2006 10:05:19 PM    fffff880`0183d000    fffff880`01844e80        0x00007e80    0x44d0166f                        
DLAIFS_E.SYS    8/8/2006 11:15:12 AM    fffff880`06d1e000    fffff880`06d3ed80        0x00020d80    0x44d8b890                        
DLAPoolE.SYS    8/8/2006 11:15:38 AM    fffff880`07bfd000    fffff880`07bffb80        0x00002b80    0x44d8b8aa                        
DLAUDF_E.SYS    8/8/2006 11:15:57 AM    fffff880`06d93000    fffff880`06db4400        0x00021400    0x44d8b8bd                        
DLAUDFAE.SYS    8/8/2006 11:16:15 AM    fffff880`06d73000    fffff880`06d92c00        0x0001fc00    0x44d8b8cf                        
DLABOIOE.SYS    8/8/2006 11:16:17 AM    fffff880`06d6a000    fffff880`06d72900        0x00008900    0x44d8b8d1                        
DLABMFSE.SYS    8/8/2006 11:16:22 AM    fffff880`06d60000    fffff880`06d69180        0x00009180    0x44d8b8d6                        
DLAOPIOE.SYS    8/8/2006 11:16:58 AM    fffff880`07bf6000    fffff880`07bfc880        0x00006880    0x44d8b8fa                        
DLADResE.SYS    8/8/2006 11:17:27 AM    fffff880`0789d000    fffff880`0789dd80        0x00000d80    0x44d8b917                        
PxHlpa64.sys    2/2/2007 4:24:22 PM    fffff880`01367000    fffff880`01372380        0x0000b380    0x45c3ac06                        
DLACDBHE.SYS    2/8/2007 11:05:10 PM    fffff880`0182a000    fffff880`0182c300        0x00002300    0x45cbf2f6                        
DRVEDDM.SYS    2/9/2007 3:34:03 PM    fffff880`0788f000    fffff880`0789cd80        0x0000dd80    0x45ccdabb
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
13 Feb 2012   #3

Widows 7 Professional x64
 
 
BSOD Reply

Hi Zigzag 3143,

I ran the memory test it ran for approximately 12 hours. I manually stopped it because I was getting nothing but errors the error count had gotten to over 700,000 errors. I have done some checking and have found that the memory I have installed is incompatible with my processor motherboard combo. I have contacted the manufacturer to see if it is possible to swap out the memory.
I ran driver verifier and the system hung up just before getting to the desktop. When I rebooted I got to the desktop but immediately Blue Screened. Attached is the new report with the crash info
My System SpecsSystem Spec
.


13 Feb 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by gpascazio View Post
Hi Zigzag 3143,

I ran the memory test it ran for approximately 12 hours. I manually stopped it because I was getting nothing but errors the error count had gotten to over 700,000 errors. I have done some checking and have found that the memory I have installed is incompatible with my processor motherboard combo. I have contacted the manufacturer to see if it is possible to swap out the memory.
I ran driver verifier and the system hung up just before getting to the desktop. When I rebooted I got to the desktop but immediately Blue Screened. Attached is the new report with the crash info

Until the memory issue is fixed we cant do the verifier.
My System SpecsSystem Spec
Reply

 BSOD Using Adobe CS5 or Firefox




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