bsod while on internet

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  1. Posts : 7
    windows 7 64 bit operating type
       #1

    bsod while on internet


    getting blue screen of death new laptop only got on friday here is bsod details pls help

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 3081

    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFF80000000008
    BCP2: 0000000000000001
    BCP3: FFFFF800031193E3
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\021312-25459-01.dmp
    C:\Users\angelic\AppData\Local\Temp\WER-63024-0.sysdata.xml

    Read our privacy statement online:
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    C:\Windows\system32\en-US\erofflps.txt
    no system dump file showing
    specs

    • Core i5 2410
    • Genuine Windows 7 Home Premium
    • 15.6" 1366 x 768 WXGA Display
    • NVIDIA GT520 1GB Video Card
    • 4 GB RAM
    • 500 GB HDD
    • DVD-Writer
    • Webcam
    • HDMI
    • USB 3.0
    Last edited by angelic; 13 Feb 2012 at 07:26. Reason: no system specs
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    Hello fellow "Aussie,"

    We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    If you are overclocking STOP
    .

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    *If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
      My Computer


  3. Posts : 7
    windows 7 64 bit operating type
    Thread Starter
       #3

    done that no dump file
      My Computer


  4. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #4

    There are several reasons that may prevent you from having a DMP file in the usual places.

    If your control panel is not configured for small dump you probably will then find it in
    C:\windows
    and it will be called MEMORY.dmp.
    It will overwrite every crash.

    Other reasons are if you have UAC turned off, if you have a small page file, or a page file on a different HD than the OS.
      My Computer


  5. Posts : 7
    windows 7 64 bit operating type
    Thread Starter
       #5

    still not there
      My Computer


  6. Posts : 7
    windows 7 64 bit operating type
    Thread Starter
       #6

    help pls getting blue screen again
      My Computer


  7. Posts : 28,845
    Win 8 Release candidate 8400
       #7

    angelic said:
    help pls getting blue screen again
    Have you done all the configurations steps JMH has suggested to ensure minidumps are enabled?


    If you are having trouble with them let us know. We cant help you if you are mute.
      My Computer


  8. Posts : 7
    windows 7 64 bit operating type
    Thread Starter
       #8

    yes and no file there still done everything they said
      My Computer


  9. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #9

    Reminder...

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.

    * Under the Advanced tab, click on the Startup and Recovery Settings... button.


    * Ensure that Automatically restart is unchecked.


    * Under the Write Debugging Information header select
    Small memory dump (256 kB) in the dropdown box (the 256kb varies).

    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.


    * OK your way out.


    * Reboot if changes have been made.
      My Computer


  10. Posts : 7
    windows 7 64 bit operating type
    Thread Starter
       #10

    did that can't get it to get in zip file to send to you it won't allow it
      My Computer


 
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