Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Blue screen

13 Feb 2012   #1
helenlouise

windows 7 Home Premium 32bit
 
 
Blue screen

i have tried to do everything asked but not very computer savvy. but this is a what came up after restart, i have (hopefully) added what was needed but dont understand the PERFMON HTML thing as all that happened was a black square opened, sorry i am trying

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: be
BCP1: 94205E13
BCP2: 5DC40121
BCP3: 80D8AC64
BCP4: 0000000A
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\021312-24523-01.dmp
C:\Users\Helen\AppData\Local\Temp\WER-42962-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt


My System SpecsSystem Spec
.
13 Feb 2012   #2
helenlouise

windows 7 Home Premium 32bit
 
 

Is Windows 7 . . . home premium 32bit came preinstalled on system computer about 2 years old, nothing else been added it is a samsung R519 laptop

worked out how to do the health report, sorry it took so long
My System SpecsSystem Spec
14 Feb 2012   #3
helenlouise

windows 7 Home Premium 32bit
 
 

anybody help?
My System SpecsSystem Spec
.

17 Feb 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
13/02/2012 22:22	Windows Error Reporting	Fault bucket 0xBE_dxgmms1!VidSchiProcessDpcCompletedPacket+3d6, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\021312-24523-01.dmp
C:\Users\Helen\AppData\Local\Temp\WER-42962-0.sysdata.xml
C:\Users\Helen\AppData\Local\Temp\WER3F02.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Helen\AppData\Local\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_06d657c0

Analysis symbol: 0xBE_dxgmms1!VidSchiProcessDpcCompletedPacket+3d6
Rechecking for solution: 0
Report Id: 021312-24523-01
Report Status: 0
I was forced to take the above from your msinfo32 report, so it is not the best information. I still can provide some troubleshooting steps.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the latest drivers for your display card(s)
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Expand Display adapters
  7. Do the following for each adapter (in case you have multiple display cards)
    • Right click the adapter
    • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  8. Restart your computer after uninstalling drivers for all display cards
  9. Install the latest driver for the display cards once Windows starts

Alternatively:
  1. Login as an adminstrative user
  2. Download the latest drivers for your display card(s)
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Expand Display adapters
  8. Do the following for each adapter (in case you have multiple display cards)
    • Right click the adapter
    • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  9. Restart your computer after uninstalling drivers for all display cards
  10. Install the latest driver for the display cards once Windows starts



The latest .dmp files were not included. This can happen for a number of reasons, but the most common is a file cleaning service (CCleaner or Windows Disk Cleanup) being run after a crash.

Please do not run any file cleaning services after your next crash and provide us with a new report.
My System SpecsSystem Spec
17 Feb 2012   #5
helenlouise

windows 7 Home Premium 32bit
 
 

thank you it has not happened since but i have done as said and updated the latest driver, i didnt run any clean up after it crashed just posted here, hopefully it was a one off, but thank you for your help
My System SpecsSystem Spec
17 Feb 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Best wishes it stays stable!
My System SpecsSystem Spec
17 Feb 2012   #7
Velosa

Windows 7 Ultimate x32
 
 
Help!! Blue screen!

Hello,
I need help, I start my pc and come blue screen, I start at safe mode and pop a window saying:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: EFB9CCEC
BCP2: 00000000
BCP3: 91466AAC
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\\Windows\Minidump\021712-33368-01.dmp
C:\\Windows\Temp\WER-43664-0.sysdata.xml
My System SpecsSystem Spec
17 Feb 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

Velosa, please follow the http://www.sevenforums.com/crashes-d...tructions.html and start your own thread. It becomes very confusing helping multiple people with different problems in one thread.
My System SpecsSystem Spec
Reply

 Blue screen




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Unable to start - black screen or empty blue screen w cursor??
Hello, My laptop will not boot. I end up with an empty black screen or a blue screen with no icons, just a cursor. I get choices for 'normal startup' or ' repair' but not safe mode. Any help appreciated.
General Discussion
Geforce 7300 LE - Blue screen of death - Multiple lines down screen.
Today I booted my computer up to be promoted with a black screen, I gave it a good half an hour before forcing it to shutdown, to which when I booted it back up. Was then promoted with a blue screen about the video card not being able to lead, that happened twice. I then booted it into safe...
Graphic Cards
Blue Screen Error but no actual blue screen pops up
While using my laptop, usually when trying to open some "windows" application such as task manager, wireless networks, documents, media player, windows updater etc. my laptop freezes or doesn't allow me to click on anything except the minus button on all my windows and the start button. I'll try to...
BSOD Help and Support
Blue Screen out of the Blue, Was working fine for 9+ hours then c...
Well i had my computer on all day since i woke up @ 8 in the morning gaming and what not. It had finally crashed on me while i was playing dirt 2 a couple of mins ago. I had fixed all my previouse blue screen problems by not using any AMD OverDrive Settings for my Radeon HD 4850. My specs...
BSOD Help and Support
Help with blue screen auto reboot, Stop: 0x0000007B error screen
Hello, I have an HP Pavilion g series laptop (running win7) that is in a continuous restarting loop. This happened after the computer auto updated (windows update). I do not know what was updated, but now every time the laptop starts up it seems to be in a continuous rebooting loop after the...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:11.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App