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Windows 7: Screen Crashes + Recovers - Then Gives 'Display Driver' Error Message

14 Feb 2012   #1

Screen Crashes + Recovers - Then Gives 'Display Driver' Error Message

My laptop goes totally black for about 2 -3 seconds, and then completely recovers. A pop-up error message then says:

"Display Driver nvlddmkm stopped responding and has successfully recovered."

This has now happened several times, at random, while I'm on my laptop. Doesn't seem to matter what I'm working on at the time.

What is the best way to handle this problem? Anyone know?

My System SpecsSystem Spec

14 Feb 2012   #2

Win 7 Ultimate 64-bit. SP1.

Hello Sue,
"It's not a true crash, in the sense that the "glitch" was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off a stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps.
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec

 Screen Crashes + Recovers - Then Gives 'Display Driver' Error Message

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