|14 Feb 2012||#1|
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i left my laptop on idle during sleep and i woke up and noticed my computer turned off itself (definitely not from overheating etc) as when i booted the comp - it displayed an error but i didnt save it unfortunately.
following the instructions, i've zipped the system health report along with the BSOD folder;
i have literally no idea what was the cause of it, and i believe this happened twice now and my laptop turned off itself.
someone mind helping me out and telling me what happened/cause of it? thanks
DELL XPS 15 lx501 Laptop
using 64 bit, original windows 7 OEM
|My System Specs|
|14 Feb 2012||#2|
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No DMP's obvious.
Please collect them this way...
We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
If you are overclocking STOP
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
|My System Specs|
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