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Windows 7: BSOD playing Red Faction/other Games, related to win32k.sys

15 Feb 2012   #1

Microsoft Windows 7 Ultimate 64-Bit 7601 Multiprocessor Free Service Pack 1
BSOD playing Red Faction/other Games, related to win32k.sys

Hi Sevenforum Members,
i hope you can help me with my PC problems.
My System:
Windows 7 64 Ultimate OEM Version (Installed myself)
- What is the age of system (hardware)?
Just recently bought a new mainboard,cpu,memory
- What is the age of OS installation (have you re-installed the OS?)
Reinstalled with the new hardware.

I already took some of your recommended tests to find out what is wrong. But i have not been sucessful yet.
I identified the FNETTBOH_305.sys as a problem with driver verifier. It got rid of it and my PC is already running a lot more stable.

My PC is often crashing with a BSOD when playing games. It has not happend if just browsing the Web or anything else not related to 3D graphics so I suppose the first problem is solved.

I made a zip file as described. I hope I did everything correct.

If you have any idea what causes the BSODs please get in touch.

Sincerely Alexander

My System SpecsSystem Spec

15 Feb 2012   #2

Windows 10 Pro x64

Your BSODs were caused by the Creative Audio/Sound Blaster Driver
Update that driver & associated software
Creative Worldwide Support

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800030a072c, address which referenced memory

Debugging Details:

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032cb100


fffff800`030a072c 4c8938          mov     qword ptr [rax],r15




PROCESS_NAME:  svchost.exe

TRAP_FRAME:  fffff8800a8384f0 -- (.trap 0xfffff8800a8384f0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800d3a6ee0
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800030a072c rsp=fffff8800a838680 rbp=0000000000000000
 r8=fffff78000000008  r9=0000000000000000 r10=0000000000000000
r11=fffff880037e4180 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
fffff800`030a072c 4c8938          mov     qword ptr [rax],r15 ds:c8b0:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800030981e9 to fffff80003098c40

fffff880`0a8383a8 fffff800`030981e9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`0a8383b0 fffff800`03096e60 : 00000000`00000010 fffff8a0`04abacac fffff800`032ce500 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`0a8384f0 fffff800`030a072c : fffffa80`0ed9c8b0 00000000`00000000 fffffa80`0d3a6b30 00000000`00000000 : nt!KiPageFault+0x260
fffff880`0a838680 fffff800`0306b61e : fffff880`0a838700 fffff800`00000022 fffffa80`0e83f000 fffffa80`0e83f000 : nt!KeWaitForSingleObject+0x17c
fffff880`0a838720 fffff800`030ab1c5 : 00000000`00000001 00000000`00000000 00000000`00000000 fffff880`0a8389e8 : nt!KiAcquireFastMutex+0x4e
fffff880`0a838760 fffff880`0697f2c2 : fffffa80`0ed9cae8 fffffa80`0ed9cb30 00000000`00000010 fffff880`0697f1d8 : nt!ExAcquireFastMutex+0x45
fffff880`0a838790 fffffa80`0ed9cae8 : fffffa80`0ed9cb30 00000000`00000010 fffff880`0697f1d8 00000000`00000000 : ctaud2k+0x772c2
fffff880`0a838798 fffffa80`0ed9cb30 : 00000000`00000010 fffff880`0697f1d8 00000000`00000000 00000000`00000000 : 0xfffffa80`0ed9cae8
fffff880`0a8387a0 00000000`00000010 : fffff880`0697f1d8 00000000`00000000 00000000`00000000 00000000`00000010 : 0xfffffa80`0ed9cb30
fffff880`0a8387a8 fffff880`0697f1d8 : 00000000`00000000 00000000`00000000 00000000`00000010 fffffa80`0840da10 : 0x10
fffff880`0a8387b0 00000000`00000000 : 00000000`00000000 00000000`00000010 fffffa80`0840da10 fffffa80`0ed9c8b0 : ctaud2k+0x771d8


fffff880`0697f2c2 ??              ???


SYMBOL_NAME:  ctaud2k+772c2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ctaud2k

IMAGE_NAME:  ctaud2k.sys


FAILURE_BUCKET_ID:  X64_0xA_ctaud2k+772c2

BUCKET_ID:  X64_0xA_ctaud2k+772c2

Followup: MachineOwner
My System SpecsSystem Spec
15 Feb 2012   #3

Microsoft Windows 7 Ultimate 64-Bit 7601 Multiprocessor Free Service Pack 1

First of all, thank you for your advice!

I found a newer Version on the Creative Homepage. Strangely the Autoupdate did not show it to me?!
Old Version was: from 04.11.2011
New Version: from 28.11.2011

I will try and see if this resolves my problem and get back in touch.
Have a pleasent day.
My System SpecsSystem Spec

20 Feb 2012   #4

Microsoft Windows 7 Ultimate 64-Bit 7601 Multiprocessor Free Service Pack 1

Hi, I hope you can help me again. Sadly I still received another bluescreen today. But it was about the dxgkrnl.sys. I have attached everything again and hope someone can give me another hint what is wrong

Things I remember I changed from the last one:
-The Creative Sound driver
-The newest ATI graphic driver
-deactivated the integrated INTEL graphics device
My System SpecsSystem Spec
21 Feb 2012   #5

Windows 10 Pro x64

dxgkrnl.sys is related to your graphics card & its driver. Reinstalling those could fix your problem.
My System SpecsSystem Spec

 BSOD playing Red Faction/other Games, related to win32k.sys

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