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Windows 7: BSOD / System crash / reboot playing Star wars the old republic

16 Feb 2012   #1

Windows 7 Ultimate x64
 
 
BSOD / System crash / reboot playing Star wars the old republic

Hello,


I have recently built a computer ( 2 days ago ) and have been having trouble when attempting to play the new game Star wars the old republic. After about 5 minutes my system crashes and restarts instantly to the same prompt when you force a shut down or lose power. All indications pointed me at hardware so I bench marked and stress tested but found no issues and no overheating of my Graphics card or CPU. after searching forum posts and what not the only thing I have found is I am getting Event log entries for Critical errors relating to kernel Power. I have replaced my Graphics card and wiped my hard drive and re-installed all drivers up to do date and windows several times to no avail. This issue only seems to happen when running that game other than that my computer performs beautifully and usually loads windows before the loading animation has even finished. The only things I have install are development tools ( Visual Studio 2010 pro, SQL Server 2008 r2 Express ) Star wars The Old Republic, and a few monitoring applications to check temps and loads. If you could please help point me in the right direction as to if / what is causing this problem it would be greatly appreciated.


My system specs are as follows:
OS: Windows 7 Ultimate x64 ( Retail ? it was download edition image from Microsoft )
It is the only OS I have installed on this computer

The hardware is all brand new
Currently the OS installation is only 2 days old.


Please see my attached zip file with dumps "Windows_NT6_BSOD_jcgriff2.zip"

My System SpecsSystem Spec
.

16 Feb 2012   #2
Microsoft MVP

 
 

No memory dumps in the uploaded reports. When this happens with Error 41 events, it's usually symptomatic of a hardware problem occurring beneath the threshold that Windows can recognize.

Only 61 updates since SP1 - most systems have 70 or more. Please visit Windows Updates and get all available updates.

We've seen a number of BSOD issues with SSD's recently. Here's the information that I've compiled:
Quote:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.-
Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
Only other issue I see is repeated Windows Update failures.

If the system still shuts down after attending to the SSD stuff that I posted above - then I'd have to suspect hardware problems.

Overheating is the most likely, so start by checking to see if all the fans are working, if all the coolers are free of dirt/dust, and that there's lot's of free space for air circulation in the case.

If that doesn't reveal anything, then start with these free hardware diagnostics: Hardware Diags
My System SpecsSystem Spec
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 BSOD / System crash / reboot playing Star wars the old republic




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