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Windows 7: Frequent BSOD on new ASUS Notebook, poss. ntoskrnl.exe?

17 Feb 2012   #1
omega1227

Windows 7 Home Premium x64
 
 
Frequent BSOD on new ASUS Notebook, poss. ntoskrnl.exe?

My notebook is an ASUS X53U running Windows 7 Home Premium 64-bit edition. The computer is a little over two months old (received it as a Christmas gift) and it had worked perfectly fine up until a few weeks ago when I began experiencing seemingly random BSODs. So far I have not been able to find out how to force it to happen, all I can say is the first two times it BSOD'ed the .dmp file showed that it was "hal.dll" causing the problem, now every single time since the problem seems to be caused by "ntoskrnl.exe." Like I said, the crashes are completely random, sometimes happening once a day and other times happening three or four times in an hour. I tried to figure out what was going on by looking at the .dmp files in WhoCrashed, and it seems to be indicating a hardware error. The only external hardware I have hooked up to my PC is a mouse, which does randomly stop working on occasion. Could there be an issue with it? Also, this may not be true "hardware" persay, but I do have a virtual CD-ROM drive installed through Virtual CloneDrive.

System Specs:

ASUS X53U Notebook
Windows 7 Home Premium 64-bit
AMD E350 Processor 1.60 GHz
4.00 GB Ram


My System SpecsSystem Spec
.
17 Feb 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Your .dmp file shows a stop error of 0x124 which is a general hardware error .
Quote:
A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress
Some generic advice.

If you are overclocking STOP. Return to the default settings at least for now.
If you are running a RAID update its driver.



You can read more on this error and what to try here...
Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
17 Feb 2012   #3
omega1227

Windows 7 Home Premium x64
 
 

Thanks for the prompt reply zigzag3143. I have not set my computer to be overclocked and I to my knowledge I am not using a RAID.
My System SpecsSystem Spec
.

17 Feb 2012   #4
scrooge

win 7 ( 64 bit)
 
 

if it's still under warranty i'd take/send it back and get them to fix it. you should not be getting hardware trouble on a new notebook.

scrooge
My System SpecsSystem Spec
17 Feb 2012   #5
omega1227

Windows 7 Home Premium x64
 
 

That's what I was trying to avoid doing... I'm sure it's probably something I installed, because it was fine until I installed all my software on it. The only problem is determining what. Can hardware stop errors be caused by a bug in software?
My System SpecsSystem Spec
17 Feb 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by omega1227 View Post
That's what I was trying to avoid doing... I'm sure it's probably something I installed, because it was fine until I installed all my software on it. The only problem is determining what. Can hardware stop errors be caused by a bug in software?
One thing I have seen cause 124's is if in msconfig max cpu, and max ram are checked. They both (along with legacy floppy support) should be unchecked
My System SpecsSystem Spec
17 Feb 2012   #7
omega1227

Windows 7 Home Premium x64
 
 

I've been updating my drivers since yesterday in hopes that a corrupt driver is the problem. However, I also discovered while digging through my error files that there seems to be some problems with the Tages Protection service. It seems to be crashing shortly before I get a BSOD, mainly with atkgfnex.exe, asmmap.exe, lirsgt.sys, and other files controlled by ntoskrnl.exe. I'm going to keep at this until I figure it out.
My System SpecsSystem Spec
19 Feb 2012   #8
omega1227

Windows 7 Home Premium x64
 
 

Figured I'd follow up for future readers. My final determination is that either a driver or something else became corrupted, possibly during an update. I spent several hours running in safe mode yesterday without a single BSOD, so I decided to simply pop in my AI Recovery discs and revert to my factory state. Since then I've been running smoother than ever and haven't had a single BSOD. I think it's safe to say I'm good to go.
My System SpecsSystem Spec
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 Frequent BSOD on new ASUS Notebook, poss. ntoskrnl.exe?




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