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Windows 7: BSOD randomly with BCCode: 1000007e


17 Feb 2012   #1
pangnaka

Window 7 Enterprise 64 bit
 
 
BSOD randomly with BCCode: 1000007e

Hi, I need help on BSOD which appear without known reason. Last year, I also have BSOD on my computer and I try many possible ways to fix it, but eventually it didn't work. So I decided to format and install the whole window 7 again. Now, I just use newly install window 7 for a month and BSOD of the same kind, BCCode:1000007e appear. I think it should be something wrong with driver. Please help me, I would really appreciate your help.
The following is the thread:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1054

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880042CA2F4
BCP3: FFFFF88003C85788
BCP4: FFFFF88003C84FE0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\021712-15178-01.dmp
C:\Users\Maneerat\AppData\Local\Temp\WER-73648-0.sysdata.xml

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My System SpecsSystem Spec
17 Feb 2012   #2
pangnaka

Window 7 Enterprise 64 bit
 
 

I forgot to add information about my OS,

Window 7 Enterprise, 64-bit operating system
Dell Inspiron N4010 intel core i5 CPU M520, 2.4 GHz RAM 4.00 gb
The age of this computer is 1 year and half
The last window installation is 1 month.
My System SpecsSystem Spec
17 Feb 2012   #3
pangnaka

Window 7 Enterprise 64 bit
 
 

Furthermore, I just looked at the previous problem report and found this one

"
Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1054

Files that help describe the problem
WD-20111231-2012.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8006045010
BCP2: FFFFF8800835502C
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
"

and also I click for the check solution and it shows this:

"
Problem: Video hardware error
Files that help describe the problem:
WD-20111231-2012.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
"

Now I think the problem is about the ATI Mobility Radeon HD5000 Series driver. Should I uninstall the current one and install with the driver provided by Dell Official Site - The Power To Do More | Dell
My System SpecsSystem Spec
17 Feb 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Thia one crash was Related to BCMWL664.SYS 802.11 Network Adapter wireless driver from Broadcom Corporation. Yours from 2009


I would update to the newest version available.
My System SpecsSystem Spec
17 Feb 2012   #5
pangnaka

Window 7 Enterprise 64 bit
 
 

Thank you so much. However, I try to find where to download the updated driver for a while and I'm not sure which one I have to download. Would you please suggest me a link of driver or possible solution? Really thank you !
My System SpecsSystem Spec
17 Feb 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pangnaka View Post
Thank you so much. However, I try to find where to download the updated driver for a while and I'm not sure which one I have to download. Would you please suggest me a link of driver or possible solution? Really thank you !

Broadcom.com - Ethernet NIC Driver Downloads
My System SpecsSystem Spec
21 Feb 2012   #7
pangnaka

Window 7 Enterprise 64 bit
 
 

Thank you, but I still cannot download the correct driver.
The driver I found in broadcom website is not available for me
I read the instruction for Determining the Correct Driver for Broadcom Ethernet Products.
However, the hardware ID I found is "PCI\VEN_14E4&DEV_4727&SUBSYS_00101028&REV_01"
which mean the driver ID is 4727
but in the list of driver that is available in broadcom website does not have 4727
I try to find another source of driver in other website, but most of them are also out of date

Please help me, I would really thank you your help
My System SpecsSystem Spec
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 BSOD randomly with BCCode: 1000007e




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