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Windows 7: BSOD when under a load

17 Feb 2012   #1
iangriffin

64 bit
 
 
BSOD when under a load

Hey i am going to post some .dmp files that I am getting. I seem to get a BSOD whenever the computer is under a load ex: playing online games or d/l torrents. For some reason the last .dmp file that I have is from 2/1/2012 but I got a BSOD 2 times in the last hour. I have done memory tests in the bios and windows and it said that they are fine. My laptop is a hp pavillion dv7-1448dx I am running a amd turion x2 w/ 4gig memory I will post the last 2 .dmp files. Can someone please let me know whats going on I think that my MOBO is going bad and I hope thats not the case.

Thanks,
IanAttachment 198759

Attachment 198760


My System SpecsSystem Spec
.
17 Feb 2012   #2
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Please follow the posting instructions for running a jcgriff2 report
http://www.sevenforums.com/crashes-d...tructions.html


Also, start with some hardware tests

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - Hardware - Stress Test With Prime95
My System SpecsSystem Spec
18 Feb 2012   #3
iangriffin

64 bit
 
 
BSOD under a load diag

Ok, I ran the Mem 86+ thing 6 times no errors. I ran the pc health .html and included it with the jgriff2 folder in a .zip file. I have not ran prime 95 yet though. I got 3 BSOD's while running the jgriff program 3 times but finally managed to get it to run all the way through this last time. any other questions please let me know. I appreciate the help!

Thanks!
My System SpecsSystem Spec
.

20 Feb 2012   #4
iangriffin

64 bit
 
 

Ok, I just got done running prime 95 for 5 hours on each of the three tests and it passed with no errors.
Thanks.
My System SpecsSystem Spec
20 Feb 2012   #5
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Just ran the crashes from 2012. You've got a couple different things going on here

One crash was caused by BitDefender. Please uninstall and replace with MSE

How to uninstall BitDefender
Microsoft Security Essentials - Free Antivirus for Windows

Code:
sptd.sys     Sun Oct 11 16:55:14 2009 (4AD24632)
Please remove Daemon Tools/Alcohol 120%. The driver associated with these programs (SPTD) is known to cause BSOD. Please run the SPTD removal tool to make sure it is completely gone - DuplexSecure

Code:
Symptom:	Device is not present, not working properly, or does not have all of its drivers installed.
Cause:	A device has a configuration problem that prevents it from working properly.
Details:	The device, Symantec Network Security Intermediate Filter Driver, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ROOT\LEGACY_SYMIM\0000.
Resolution:	1. Verify the correct driver is installed.
2. Try updating the drivers using Windows Update.
3. Check with the manufacturer for an updated driver.
4. Attempt to uninstall and then reinstall the device using Device Manager.
Did you previously have Norton installed on your system? Or do you have it now? If you had it installed previously and no longer do then run a norton removal tool to make sure everything is gone.
http://us.norton.com/support/kb/web_...080710133834EN

If you currently use it then reinstall the program

Code:
athrx.sys    Thu Oct 08 22:40:55 2009 (4ACEA2B7)
Update your Atheros driver - Drivers for Atheros AR5007 and Windows 7

Code:
jmcr.sys     Thu Jul 17 08:23:53 2008 (487F39D9)
Update your Jmicron card reader - ftp://driver.jmicron.com.tw/CardRead...00.67_WHQL.zip

Code:
Event[443]:
  Log Name: System
  Source: Disk
  Date: 2012-02-17T14:17:35.026
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Griffin-PC
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR1.
Please run a hard drive scan
Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

Code:
Event[1724]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2012-02-15T10:11:40.511
  Event ID: 37
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: Griffin-PC
  Description: 
The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 1349 seconds since the last report.
This error appears a lot in your event logs. Not sure if it has to do with some setting in your BIOS (like a energy saver). You have the latest BIOS so there is nothing for you to update.


BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Feb  1 20:17:09.147 2012 (UTC - 5:00)
System Uptime: 0 days 8:39:44.780
Probably caused by : win32k.sys ( win32k!TimersProc+126 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k!TimersProc+126
BiosReleaseDate = 08/17/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv7 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 26 12:11:31.487 2012 (UTC - 5:00)
System Uptime: 1 days 20:58:53.469
*** WARNING: Unable to verify timestamp for bdfsfltr.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfsfltr.sys
Probably caused by : bdfsfltr.sys ( bdfsfltr+25f23 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_bdfsfltr+25f23
BiosReleaseDate = 08/17/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv7 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Jan 20 06:41:46.987 2012 (UTC - 5:00)
System Uptime: 0 days 7:54:43.845
Probably caused by : ntkrnlmp.exe ( nt!KiTimerExpiration+f2 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  EverQuest2.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiTimerExpiration+f2
BiosReleaseDate = 08/17/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv7 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 19 09:25:54.375 2012 (UTC - 5:00)
System Uptime: 0 days 0:00:30.700
*** WARNING: Unable to verify timestamp for rdyboost.sys
*** ERROR: Module load completed but symbols could not be loaded for rdyboost.sys
Probably caused by : rdyboost.sys ( rdyboost+15151 )
BUGCHECK_STR:  0xC5_2
PROCESS_NAME:  LogonUI.exe
FAILURE_BUCKET_ID:  X64_0xC5_2_rdyboost+15151
BiosReleaseDate = 08/17/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv7 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Jan 17 22:21:28.843 2012 (UTC - 5:00)
System Uptime: 0 days 0:10:01.825
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+44711 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  CatalystMobili
FAILURE_BUCKET_ID:  X64_0x50_nt!_??_::FNODOBFM::_string_+44711
BiosReleaseDate = 08/17/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv7 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Jan 17 22:10:14.815 2012 (UTC - 5:00)
System Uptime: 0 days 8:36:56.030
Probably caused by : ntkrnlmp.exe ( nt!KiInsertTimerTable+c6 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  LaunchPad.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiInsertTimerTable+c6
BiosReleaseDate = 08/17/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv7 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 14 07:59:43.821 2012 (UTC - 5:00)
System Uptime: 0 days 0:49:02.803
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_nt!KiPageFault+260
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Jan 13 20:25:39.478 2012 (UTC - 5:00)
System Uptime: 0 days 8:17:57.692
Probably caused by : ntkrnlmp.exe ( nt!KiDeferredReadyThread+e4 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiDeferredReadyThread+e4
BiosReleaseDate = 08/17/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv7 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Fri Jan 13 11:40:11.467 2012 (UTC - 5:00)
System Uptime: 0 days 14:41:23.449
Probably caused by : ntkrnlmp.exe ( nt!KeQueryCurrentStackInformation+84 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KeQueryCurrentStackInformation+84
BiosReleaseDate = 08/17/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv7 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Jan 10 12:03:52.589 2012 (UTC - 5:00)
System Uptime: 1 days 16:55:15.571
Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+1d5 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiCommitThreadWait+1d5
BiosReleaseDate = 08/17/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv7 Notebook PC
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
26 Feb 2012   #6
iangriffin

64 bit
 
 
bsod

Ok, so I did every diagnostic that you said to. My atheros and jmicron or whatever were already updated to the newest version. I left daemon tools b/c that was an old code from a previous version and I remember why it crashed before it was my fault. I no longer have norton or bitdefender so I ran the uninstallers to totally clean up the left overs. So far no blue screen. I think that it might have been the bitdefender. I recently deleted it and my blue screens started after that I believe. I will see if the problem returns and if it does i will post back. Thanks for your help, I really appreciate it.
My System SpecsSystem Spec
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