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Windows 7: Blue Screens while away from the computer


17 Feb 2012   #1

Windows 7
 
 
Blue Screens while away from the computer

Greetings all,

I've been getting these blue screens that occur while I am away from the computer almost exclusively. It happens occasionally while in use, but if I leave it I can be sure it will have crashed when I return.

Here is the error report that gets shown on startup.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: a
BCP1: FFFFF6800001FD00
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: FFFFF8000306C27B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\021712-18860-01.dmp
C:\Users\Adam\AppData\Local\Temp\WER-4773458-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Any tips/help would be great, thanks!


My System SpecsSystem Spec
.

17 Feb 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

The generic answer is...
Quote:
If you have received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.
A hardware device, its driver, or related software might have caused this error.
If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact information for Microsoft or your computer manufacturer, Contact Support.

If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article Resolving STOP (Blue Screen) Errors in Windows.

The following actions might prevent an error like this from happening again:

  1. Download and install updates and device drivers for your computer from Windows Update.
  2. Scan your computer for computer viruses.
  3. Check your hard disk for errors.

If you want us to analyse the DMP
...
We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
17 Feb 2012   #3

Windows 7
 
 

Thanks for the reply.

I am not overclocking, I recently got my Windows Update fixed (it has crashed since), and my PC is clean.

Here is my minidump folder: https://***************/files/2058928...1-15709-01.zip

I didn't have to go into safe mode or anything, I just entered the folder normally.
Strangely, it crashed today and there doesn't seem to be a file for today....

Thanks again!
My System SpecsSystem Spec
.


17 Feb 2012   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Oops!
Unfortunately you uploaded nothing.
Please try again.
My System SpecsSystem Spec
Reply

 Blue Screens while away from the computer




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