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Windows 7: BSOD playing SWTOR 0x000000000000031


18 Feb 2012   #1

win 7 home 64 bit
 
 
BSOD playing SWTOR 0x000000000000031

Hi.

I keep getting BSODs, especially when playing SWTOR, but it has happened when not playing a game at all, just listening to spotify.

I got a tip from a friend that it could be a conflict between HDMI audio and sound card, that's why some devices are disabled in the performance report.

Thankful for all help, since its a brand new comp, and I just want to play my games

win 7 home premium 64 bit
retail

general system info
3.3 gHz i5
SSD
8gb RAM

Dump from latest crash:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 101
BCP1: 0000000000000031
BCP2: 0000000000000000
BCP3: FFFFF880033D7180
BCP4: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

My System SpecsSystem Spec
.

18 Feb 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Start with the steps outlined in STOP 0x101: CLOCK_WATCHDOG_TIMEOUT troubleshtg and post back if you need further assistance.
My System SpecsSystem Spec
23 Feb 2012   #3

win 7 home 64 bit
 
 

First of all, thanks for the advice.

Ok.
So I ran through FurMark for three hours with the fur donut and the blur shader thingy and it leveled out at 75˚C and no bluescreen.

I ran S&M cpu stress test three times without issues. I booted up and ran memtest. The first time it froze on 58% so I forced a reboot and ran it again, then it completed two passes without reporting errors.

30 minutes into SWTOR, it BSed again with "a clock interrupt was not received on a secondary processor within the allocated time interval".

I checked my drivers with uniblue driver scanner, I don't know if that is enough.
My System SpecsSystem Spec
.


23 Feb 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Memtest86+ should be run for at least 7 passes. The fact that it froze is not a good sign. That either means your CPU, memory, or motherboard is going bad or is already bad. Could also be the PSU, but the first three are most likely with freezes, and the CPU is probably most likely with the crash you are receiving.

Are you overclocking at all?
My System SpecsSystem Spec
23 Feb 2012   #5

win 7 home 64 bit
 
 

No, no overclocking.

Should I runt memtest again, I read in another thread here that it should be run for several more passes to yield any proper results.
My System SpecsSystem Spec
23 Feb 2012   #6

win 7 home 64 bit
 
 

and you said 7 passes too. read it a bit to fast. sorry.

I'll run memtest again, and some more CPU stressers.

Thanks for taking your time!
My System SpecsSystem Spec
23 Feb 2012   #7

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Post back your memtest results, and definitely let us know if it freezes again.
My System SpecsSystem Spec
23 Feb 2012   #8

win 7 home 64 bit
 
 

I ran memtest again and it froze on the 6th pass. Running more CPU stresstests now.
My System SpecsSystem Spec
23 Feb 2012   #9

Windows 7 Home Premium 64 Bit
 
 

Alright, good idea. Also, please provide us with your RAM settings.

Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.

Also, go into your BIOS and post all Voltages (CPU, RAM, NB, IMC, etc.) and all RAM settings (timings, frequency, etc.)

Thanks to Dave76 for help learning RAM Stability
My System SpecsSystem Spec
24 Feb 2012   #10

win 7 home 64 bit
 
 

Hi.

Prime 95 crashed the computer.

I got the following results:

Code:
[Thu Feb 23 22:32:34 2012]
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
[Thu Feb 23 22:45:55 2012]
Self-test 1024K passed!
Self-test 1024K passed!
Self-test 1024K passed!
[Thu Feb 23 23:01:32 2012]
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
[Thu Feb 23 23:17:08 2012]
Self-test 10K passed!
Self-test 10K passed!
Self-test 10K passed!
FATAL ERROR: Resulting sum was 1.8489345858278e+019, expected: 3.11986059654871e+016
Hardware failure detected, consult stress.txt file.
[Thu Feb 23 23:32:31 2012]
Self-test 896K passed!
Self-test 896K passed!
But I can't find the stress.txt it is referring to.

Attached CPU-Z results and voltage values (I took these from the asus AI suite, is this enough or does it need to be the BIOS values?)

The shop told me to update BIOS and do a Clear CMOS/Clear RTC RAM, so I'll do that now as well.
My System SpecsSystem Spec
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 BSOD playing SWTOR 0x000000000000031




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