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Windows 7: BSOD when scanning for viruses


18 Feb 2012   #1

Windows 7 Home Premium x64
 
 
BSOD when scanning for viruses

Hello,

I've been running microsoft security essentials for a while, and didn''t have any problems. Now I tried another virus scan, and i did see all kind of problems, so microsoft security essentials doesnt really work.

But the problem is, I cant finish the scan, because i get a bsod during the scan. I've tried scanning with antimalwarebytes, same problem.

Dump file is in attachments.

Thanks in advance,

Robert

system specs:

windows 7 home premium 64-bit
amd athlon II x4 processor,
ATI radeon hd 5770 video card,
8 gb RAM


My System SpecsSystem Spec
.

18 Feb 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Quote   Quote: Originally Posted by robertju1 View Post
Now I tried another virus scan, and i did see all kind of problems
Hi Robert,

What was the name of the other virus scanner that reported these problems?

Regards,
Golden
My System SpecsSystem Spec
19 Feb 2012   #3

Windows 7 Home Premium x64
 
 

PC tools internet security, maybe better known as spyware doctor with antivirus.

greetings,

robertju1
My System SpecsSystem Spec
.


19 Feb 2012   #4

Windows 7 Home Premium x64
 
 

Getting bsods now when not scanning, help please!
My System SpecsSystem Spec
19 Feb 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Please upload a report
http://www.sevenforums.com/crashes-d...tructions.html


Code:
AODDriver2.sys Wed Jun 15 04:38:35 2011 (4DF86F8B)
AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.
Please uninstall the AMD OverDrive program as it can cause BSOD's on your system.
If it's the stand-alone app, uninstall it via Control Panel...Programs...Uninstall a program
If it's in the AMD VISION Engine Control Center, you can uninstall it using the AMD uninstall tool (or uninstall the entire AMD VISION Engine Control Center application through Control Panel

If the device remains a problem in perfmon /report, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Uninstall". Reboot for changes to take affect.

Code:
dtsoftbus01.sys Mon Oct 17 08:12:30 2011 (4E9C1BAE)
Remove Daemon Tools. It causes BSOD

BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Feb 18 17:47:48.722 2012 (UTC - 5:00)
System Uptime: 0 days 0:41:45.298
Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x1E_c0000005
PROCESS_NAME:  hpqtra08.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!ExpInterlockedPopEntrySListFault16+0
BiosReleaseDate = 08/24/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
19 Feb 2012   #6

Windows 7 Home Premium x64
 
 

Done what u asked, I am still getting them. Here is the report.

Thanks in advance,

Robert
My System SpecsSystem Spec
19 Feb 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Just ran the crashes from 2012.

PC Tools is blamed in a lot of the crashes. Please remove and replace with MSE

Uninstall PCTools problems

Microsoft Security Essentials - Free Antivirus for Windows

Please run a system file check and hard drive scan
SFC /SCANNOW Command - System File Checker
Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

Please run a memory test
Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+

BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Feb 19 12:40:41.228 2012 (UTC - 5:00)
System Uptime: 0 days 0:12:42.805
Probably caused by : Ntfs.sys ( Ntfs! ?? ::FNODOBFM::`string'+2b49 )
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!_??_::FNODOBFM::_string_+2b49
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Feb 19 12:27:20.450 2012 (UTC - 5:00)
System Uptime: 0 days 0:10:03.027
Probably caused by : TfFsMon.sys ( TfFsMon+33cd )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  mbam.exe
FAILURE_BUCKET_ID:  X64_0x3B_TfFsMon+33cd
BiosReleaseDate = 08/24/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Feb 19 11:47:58.963 2012 (UTC - 5:00)
System Uptime: 0 days 0:04:05.166
Probably caused by : PCTCore64.sys ( PCTCore64+29f91 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_PCTCore64+29f91
BiosReleaseDate = 08/24/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Feb 19 10:41:36.483 2012 (UTC - 5:00)
System Uptime: 0 days 0:44:47.685
Probably caused by : Ntfs.sys ( Ntfs!NtfsFreeSnapshotsForFcb+53 )
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsFreeSnapshotsForFcb+53
BiosReleaseDate = 08/24/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Feb 19 09:55:42.650 2012 (UTC - 5:00)
System Uptime: 0 days 0:53:52.726
Probably caused by : TfFsMon.sys ( TfFsMon+33cd )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_TfFsMon+33cd
BiosReleaseDate = 08/24/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Feb 19 09:00:48.273 2012 (UTC - 5:00)
System Uptime: 0 days 0:32:27.476
*** WARNING: Unable to verify timestamp for pctEFA64.sys
*** ERROR: Module load completed but symbols could not be loaded for pctEFA64.sys
Probably caused by : pctEFA64.sys ( pctEFA64+b13ef )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  pctsSvc.exe
FAILURE_BUCKET_ID:  X64_0x3B_pctEFA64+b13ef
BiosReleaseDate = 08/24/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Feb 19 06:54:17.503 2012 (UTC - 5:00)
System Uptime: 0 days 0:10:14.003
Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+537 )
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x34
FAILURE_BUCKET_ID:  X64_0x34_nt!ExAllocatePoolWithTag+537
BiosReleaseDate = 08/24/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Feb 19 06:43:11.353 2012 (UTC - 5:00)
System Uptime: 0 days 0:19:28.930
*** WARNING: Unable to verify timestamp for NETIO.SYS
*** ERROR: Module load completed but symbols could not be loaded for NETIO.SYS
Probably caused by : NETIO.SYS ( NETIO+6201 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x1E_c0000005
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_NETIO+6201
BiosReleaseDate = 08/24/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Feb 19 06:22:18.863 2012 (UTC - 5:00)
System Uptime: 0 days 0:42:32.753
*** WARNING: Unable to verify timestamp for PCTCore64.sys
*** ERROR: Module load completed but symbols could not be loaded for PCTCore64.sys
Probably caused by : PCTCore64.sys ( PCTCore64+3b7a5 )
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_PCTCore64+3b7a5
BiosReleaseDate = 08/24/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Feb 18 19:02:14.432 2012 (UTC - 5:00)
System Uptime: 0 days 0:57:16.009
Probably caused by : ntkrnlmp.exe ( nt!KiSignalSynchronizationObject+4e )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSignalSynchronizationObject+4e
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Feb 18 18:02:29.120 2012 (UTC - 5:00)
System Uptime: 0 days 0:13:34.697
Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
BiosReleaseDate = 08/24/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Feb 18 17:47:48.722 2012 (UTC - 5:00)
System Uptime: 0 days 0:41:45.298
Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x1E_c0000005
PROCESS_NAME:  hpqtra08.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!ExpInterlockedPopEntrySListFault16+0
BiosReleaseDate = 08/24/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Feb 18 05:49:19.140 2012 (UTC - 5:00)
System Uptime: 0 days 0:56:55.326
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+72d6 )
BUGCHECK_STR:  0x19_22
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x19_22_nt!_??_::FNODOBFM::_string_+72d6
BiosReleaseDate = 08/24/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Feb  9 16:27:49.954 2012 (UTC - 5:00)
System Uptime: 0 days 1:54:30.531
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+49d1a )
BUGCHECK_STR:  0x18
FAILURE_BUCKET_ID:  X64_0x18_CORRUPT_REF_COUNT_nt!_??_::FNODOBFM::_string_+49d1a
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
*** WARNING: Unable to verify timestamp for Unknown_Module_54bf3ad5`28a840b3
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_54bf3ad5`28a840b3
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Jan 25 10:05:09.911 2012 (UTC - 5:00)
System Uptime: 0 days 5:12:54.113
*** WARNING: Unable to verify timestamp for Unknown_Module_54bf3ad5`28a840b3
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_54bf3ad5`28a840b3
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0xD1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 21 10:46:36.154 2012 (UTC - 5:00)
System Uptime: 0 days 3:23:57.731
Probably caused by : ntkrnlmp.exe ( nt!RtlInsertEntryHashTable+73 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  BitTorrent.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!RtlInsertEntryHashTable+73
BiosReleaseDate = 08/24/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 14 12:45:15.032 2012 (UTC - 5:00)
System Uptime: 0 days 4:51:58.219
Probably caused by : memory_corruption ( nt!MiIdentifyPfn+317 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!MiIdentifyPfn+317
BiosReleaseDate = 08/24/2010
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
20 Feb 2012   #8

Windows 7 Home Premium x64
 
 

Thank you very much!
I don''t understand how seagate works, could u explain this to me?

Thanks,
Robert
My System SpecsSystem Spec
20 Feb 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

You can go to the link mgorman87 posted above, scroll down to 'More Information', there are user guides you can D/L.

Quote   Quote: Originally Posted by mgorman87 View Post
Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests
Quote:
More Information:
Download User Guide
View SeaTools for Windows tutorial (Flash)
Firmware Recommendations for Barracuda 7200.11, ES.2 SATA, and DiamondMax 22 Drives
My System SpecsSystem Spec
20 Feb 2012   #10

Windows 7 Home Premium x64
 
 

Thanks, didn't have any bsods yet!
I still feel really dumb, because after searching the manual i still couldnt find what u said.
Do u mean the short and long generic? Or tell me what u mean when u see the interface.

Thanks,
Robert
My System SpecsSystem Spec
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